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Maintenance Reporting Website

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Maintenance Reporting Website

  1. 1. Using eMaint.com to send maintenance requests
  2. 2. To send a maintenance request, click in the address bar and type: emaint.com/login.php
  3. 3. Type your branch account name and password in the box.
  4. 4. Then click Login .
  5. 5. This is the work request homepage.
  6. 6. Open work requests are listed first. This is where NEW requests are listed.
  7. 7. Rejected work requests are listed next.
  8. 8. The work request history is last. When a request has been assigned to a staff person, it will appear in this list.
  9. 9. If you want to contact the person assigned to your work request, you can click the envelope icon to email them.
  10. 10. Let’s submit a work request.
  11. 11. Click in the upper right Add New Request corner.
  12. 12. Fill out the form. You must fill out all fields.
  13. 13. When you are done… XXXXXXXXXXXXXXX
  14. 14. … click Save New Record to send the request.
  15. 15. It may take a few seconds to process the request. XXXXXXXXXXXXXXX
  16. 16. XXXXXXXXXXXXXXX The green bars at the bottom of the screen will let you know that the request is being sent.
  17. 17. Once the request has been sent, click Close Window .
  18. 18. You may see a blank screen while the software takes you back to the main page. Be patient, it will load after a few seconds.
  19. 19. Our request is now visible under Open Work Requests.
  20. 20. Let’s send a request that includes a picture.
  21. 21. Click on Add New Request .
  22. 22. Fill out the form. You must fill out all fields.
  23. 23. When you are ready to add your picture, click Image .
  24. 24. Find your branch in the list and click Select .
  25. 25. We need to add our picture. Click Add New Picture .
  26. 26. We need to find the picture on our computer. Click Browse .
  27. 27. Look in Desktop to find your photo. Click on the photo name…
  28. 28. … then click Open .
  29. 29. Click Add Picture .
  30. 30. Click Back to Album Content .
  31. 31. We added our photo to the album…but we still need to click on the photo to send with our work request.
  32. 32. Now we need to choose a photo size. Pick the largest Thumbnail .
  33. 33. Then click Update .
  34. 34. … click Save New Record to send the request.
  35. 35. It may take a few seconds to process the request. XXXXXXXXXXXXXXX
  36. 36. XXXXXXXXXXXXXXX When the request has been sent, click Close Window .
  37. 37. You may see a blank screen while the software takes you back to the main page. Be patient, it will load after a few seconds.
  38. 38. Our second request is now visible under Open Work Requests.
  39. 39. After you submit a work request, you will receive a confirmation email.
  40. 40. You will also receive an email with a PDF of your work order.
  41. 41. You DO NOT have to do anything else – the emails are for your information.

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