6 rr sharma-professionalism-in-health-care_ncas_2011

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6 rr sharma-professionalism-in-health-care_ncas_2011

  1. 1. PROFESSIONALISM IN HEALTH CARE Dr R R Sharma Senior Consultant Neurosurgeon CHAIRMAN HSDC-KH Dr R R Sharma
  2. 2. PROFESSIONALISM IN HEALTH CARE LIFE IS A HARD WORK We should work hard to care for someones life Dr R R Sharma
  3. 3. PROFESSIONALISM IN HEALTH CARE MEDICAL PROFESSIONOUR DUTY: CONCERNS A NOBLE PURPOSEMedical science is the art of caring for living beings including the humans Dr R R Sharma
  4. 4. PROFESSIONALISM IN HEALTH CARE AIMWE OWE A DUTY OF CARE TO OUR PATIENTS Dr R R Sharma
  5. 5. PROFESSIONALISM IN HEALTH CAREOBJECTIVES TO ATTAIN THE AIMWE LEARN THROUGH MODERN MEDICAL TRAINING IN OUR CHOSEN FIELDS Dr R R Sharma
  6. 6. PROFESSIONALISM IN HEALTH CAREOUR DUTY MUST BE DONE ON THE PRINCIPLES OF Good medical practice—It is an ideal expectationto stand up to your honest convictions--& do your dutybetter than it used to be done before. Dr R R Sharma
  7. 7. PROFESSIONALISM IN HEALTH CARE METHODOLOGY IN PERFORMANCE OF OUR DUTY In our duty of care to the patient--- We need to look at ---- what factors can compliment ? and What factors might complicate ? Dr R R Sharma
  8. 8. PROFESSIONALISM IN HEALTH CARE What mode of care ?How you care for others especially foryour patients, relatives and colleagues ? Dr R R Sharma
  9. 9. PROFESSIONALISM IN HEALTH CARE OUR DUTY IN MODERN DAYS ERA OF EXCELLENT TRAINING LESS WORRIES OF ABILITIES BUT MORE WORRIES OF DISABILITIES Dr R R Sharma
  10. 10. PROFESSIONALISM IN HEALTH CARETHE CONCEPTEVERY TRAINED HEAITH CARE WORKER DOES HIS DUTIES WITH BEST OF HIS ABILITIES. --KNOWLEDGE ,EXPERIENCE AND SKILL GAINED IN HIS FIELD Dr R R Sharma
  11. 11. PROFESSIONAL ISM IN HEALTH CARE IF WE ADD A FEW ATTRIBUTES TO OUR EXISTING QUALITY SERVICE, THEN WE MAY GRACEFULLY SUCCEED IN ACHIEVING OUR AIM. Dr R R Sharma
  12. 12. PROFESSIONALISM IN HEALTH CAREPASSION FOR A DEDICATED DUTYWe should capturean enduring image of human suffering &imprint it in our memory.We will discover, for ourselves ,the real aim of our duty Dr R R Sharma
  13. 13. PROFESSIONALISM IN HEALTH CARELET’S OUR INTEREST BE OUR GUIDEThere is little satisfactionandno pleasure driven from DUTY,whenthe DUTY itself doesnt interest the person doing it.IT IS NICE TO DEVELOP MEANING IN OUR DUTY Dr R R Sharma
  14. 14. PROFESSIONALISM IN HEALTH CARETHINKING RATIONALLY Why is that two heads are better than one ? Dr R R Sharma
  15. 15. PROFESSIONALISM IN HEALTH CARE OUR SKILL IS OUR ASSET Health professionals should havea powerful ability to communicate. Dr R R Sharma
  16. 16. PROFESSIONALISM IN HEALTH CARE HUMILITYHuman suffering pours showers of emotions We should generate and cultivate an ability to share ,contain & silently live with human emotional experiences. Dr R R Sharma
  17. 17. PROFESSIONALISM IN HEALTH CAREBETTER WE CHECK OURSELVESAny unreasonable attitude behavior care &/or decisionWould wipe off the sanctity of medical profession Dr R R Sharma
  18. 18. PROFESSIONALISM IN HEALTH CARE The essence of medical services is team work among health care workers to achievethe aims and objectives of the professional duty. Dr R R Sharma
  19. 19. PROFESSIONALISM IN HEALTH CARESuccessful working relationshipsamongmedical, para-medical and supportive staffsas well as the patientsdepend ontheir inter-personal respect and trust Dr R R Sharma
  20. 20. PROFESSIONALISM IN HEALTH CARE BE VITAL & VIABLEThe core issue is mutual respect & trust Dr R R Sharma
  21. 21. PROFESSIONALISM IN HEALTH CAREDEPEND ON EFFORTS & NOT ON SHOW How to achieve the respect & trust ? Dr R R Sharma
  22. 22. PROFESSIONALISM IN HEALTH CARE LEARN TO SENSE Respect begets respect Trust begets trust Dr R R Sharma
  23. 23. PROFESSIONAL ATTITUDE AND ETIQUETTES IN MEDICAL PRACTICEGreet and Wish To acknowledge To cheer up others To create congenial environment To make yourself approachable Brake the ice Dr R R Sharma
  24. 24. PROFESSIONALISM IN HEALTH CARE ORGNISE Pay undivided attention and listen Dr R R Sharma
  25. 25. PROFESSIONALISM IN HEALTH CARE DEDICATE Attention to details Dr R R Sharma
  26. 26. PROFESSIONALISM IN HEALTH CARE RESPECTViews, Reviews & News Dignity, Privacy & Secrecy Decisions, Indecisions & Refusals HUMAN RIGHTS Dr R R Sharma
  27. 27. PROFESSIONALISM IN HEALTH CARE RESPOND TO ACCLAIMS QUERIES ENQUARIES CONCERNS CRITICISMS & COMPLAINTSIf you are not responsible at least be responsive Dr R R Sharma
  28. 28. PROFESSIONALISM IN HEALTH CAREBE RESPONSIBLE / responsive FOR EMPATHY Communications Workable relationships Professional competence Educational updates Quality of care/management Accountability—Medico-legality Research – Audit --Ethics Evidence Based Medicine Dr R R Sharma
  29. 29. PROFESSIONALISM IN HEALTH CARE HERE WE LOSEUNETHICAL PRACTICE means UNPROFESSIONAL PRACTICE Dr R R Sharma
  30. 30. PROFESSIONALISM IN HEALTH CARE HERE WE LOSEImperfect Confidentiality means Breach of trust Dr R R Sharma
  31. 31. PROFESSIONALISM IN HEALTH CAREHERE WE LOSE Showmanship Without worthiness Dr R R Sharma
  32. 32. PROFESSIONALISM IN HEALTH CAREHERE WE LOSEDisrespect to colleagues means lack of self-esteem Dr R R Sharma
  33. 33. PROFESSIONALISM IN HEALTH CAREMaguire P(2000).Communication skills for Doctors London, Arnold SUB-STANDARD COMMUNICATIONS Selective attention ---- ―Choose one & avoid others‖ Normalizing ----- ―Everyone feels that. Forget it.‖ Reassurance premature – ―I am sure everything will be OK‖ Reassurance false ---- ―Everything is OK‖ Switching the topic ------ ―Headache to feet problems‖ Passing the bucks ------ ―Nurse will tell you all about that‖ Jollying along ------ ―Worse things happen at sea‖ Physical avoidance ------ ―Waving but not stopping‖ Dr R R Sharma
  34. 34. PROFESSIONALISM IN HEALTH CARE A poor communication skill is a major health- care problem.It is the mother of all misconceptions Dr R R Sharma
  35. 35. PROFESSIONALISM IN HEALTH CAREThe Magic words-------- Greetings Sir Hello Good morning/evening Please Sorry Pardon me Excuse me May I Will you please --------------make all the difference.MEANNINGS MATTER MORE THAN THE WORD-LANGUAGE Dr R R Sharma
  36. 36. PROFESSIONALISM IN HEALTH CAREWhat it takes to say ―Hello‖ ? To your colleagues To your seniors To your juniors To your subordinates To your co-workersA WILLINGNESS TO CREAT A HEALTHY WORKING ENVIRONMENT WHERE YOU MAY WORK WITH MUTUAL TRUST FOR THE WELFARE OF ONE AND ALL Dr R R Sharma
  37. 37. PROFESSIONALISM IN HEALTH CARE KEEP YOUR MORALE HIGH The results will follow the efforts ! Dr R R Sharma
  38. 38. PROFESSIONALISM IN HEALTH CARE WE ARE NOT ANGLESWho can achieve miraculous cures? Dr R R Sharma
  39. 39. PROFESSIONALISM IN HEALTH CAREWE ARE NOT DESTINY WRITERS Who can avoid inevitable ? Dr R R Sharma
  40. 40. PROFESSIONALISM IN HEALTH CAREWe ,humane, can provide only--- acknowledgement acceptance actions Willingness tolerance empathy & THAT’S WHOLE LIFE comfort Dr R R Sharma
  41. 41. PROFESSIONALISM IN HEALTH CARE OUR DUTY isto strive hard to achieve our aim Inculcating Professional Values improves quality of care Dr R R Sharma
  42. 42. PROFESSIONALISM IN HEALTH CARE BETTER TO REMEMBEREvils do not disappear because people disapprove ofthem, unless conditions at their roots are changed. ----- Friedenberg,1965 Dr R R Sharma
  43. 43. PROFESSIONALISM IN HEALTH CARE THANK YOU Dr R R Sharma
  44. 44. PROFESSIONALISM IN HEALTH CARE THANKS ONCE AGAIN Dr R R Sharma

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