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2015/05/15 OTRS4の紹介と初期設定手順ガイド@ハートビーツ勉強会(hbstudy)

  1. 67 hbstudy: 2015 /02 /19 IT OTRS
  2. IT / ITIL/v3 /IT / / /
  3. !  / / / / / / / / / / / 19:00///5 / !  OTRS / / / 19:05///55 !  20:00///5 !  / // / / / 20:05///30 / 20:35/ /20:45///10 / / !  Zabbix / / / / / / / 20:45///20 !  ~ 21:05///20 !  / / / / / / / / / / 21:25///5 /
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  5. Copyright/2014/ / All/right/reserved. •  –  Cloud/ASIA/Co.,/Ltd./ •  / –  / / 33J14J101/ –  / 6J12J7J507/ •  / –  / MSP/=/ / –  1 / 24 365 IT / –  OTRS / ITIL ITSM / •  / –  H26 / / / –  H27 /ASEAN / / / / H26 / •  /
  6. Copyright/2014/ / All/right/reserved. / •  / / •  / •  Web / •  EC / •  IT / •  / / •  OTRS / •  OTRS / •  XOOPS/Cube / •  OTRS Asterisk DevOps Vagrant+Chef / •  XOOPS / •  RODA / /
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  9. •  –  IT –  IT –  IT / Copyright/2014/ / All/right/reserved. / / /
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  12. (R) •  ITIL(R) IT Copyright/2014/ / All/right/reserved. !  !  h[p://www.itsmfJjapan.org/aboutus/i_l.html
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  14. (R) Copyright/2014/ / All/right/reserved. ! / / / / / / / / IT / / 7 CSI CSI
  15. •  Copyright/2014/ / All/right/reserved.
  16. •  OTRS OpenJsource/Ticket/Request/System (R) / •  AGPLv3 GNU/Affero/General/Public/License,/version/3 / •  OTRS/AG / •  ITIL(R) ITIL®/ / Pink/Elephant / PinkVERIFY / OTRS PinkVERIFY / 6 / / / / Copyright/2014/ / All/right/reserved.
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  18. OTRS / / OTRS / OTRS Open/source/Ticket/Request/System 2001 / 2003 GA / / OTRS OTRS/Help/Desk / ITIL OTRS/ITSM / / 4.0.8 / 2015 5 5 / OTRS 32 / 220 / 13 / / / /
  19. OTRS/HelpDesk / / OTRS / / / / / / / / OTRS/ITSM(IT / / ITIL / / / OTRS IT / / / / / IT / OTRS IT / IT ITIL / IT
  20. Copyright/2014/ / All/right/reserved. ! / / / / /
  21. ITIL OTRS / /
  22. OTRS HELPDESK / / OTRS4.0.8
  23. OTRS HELPDESK / / OTRS4.0.8
  24. OTRS HELPDESK / / OTRS4.0.8
  25. OTRS ITSM / / OTRS(HELPDESK) ITSM OTRS/4.0.8
  26. OTRS / / OTRS/4.0.8
  27. Copyright/2014/ / All/right/reserved. / / / DB/ // / / / /
  28. / ( 130,000 ) •  OTRS Copyright/2014/ / All/right/reserved.
  29. FAQ •  ITILv3 OTRS Web / FAQ / / / / / / / / / / / / / / Copyright/2014/ /All/right/reserved. / /
  30. •  •  / Copyright/2014/ / All/right/reserved. / / / / / / // / / / FAQ
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  32. •  FAQ ITIL(R) •  OTRS FAQ / •  FAQ / –  Web / –  Web / –  Web / •  FAQ Copyright/2014/ / All/right/reserved.
  33. •  OTRS 5 –  Computer –  Hardware –  Loca_on –  Network –  Solware / •  CMDB DB Copyright/2014/ / All/right/reserved.
  34. •  (Survey)/ •  (Time/Accoun_ng)/ •  / –  / –  / –  Copyright/2014/ / All/right/reserved.
  35. OTRS / //otrs/index.pl/ → / / / //otrs/customer.pl/ → / / / //otrs/public.pl/ → FAQ 3 +1
  36. / OTRS(HELPDESK) / OTRS(ITSM) CMDB FAQ / /
  37. / / /
  38. / FAQ / FAQ /
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  40. •  / •  / –  IT IT / –  IT Copyright/2014/ / All/right/reserved. CA/Technologies 2012 9 19 CA/Service/Desk/Manager/12.7 1,400 ( 25 ) / / h[p://news.mynavi.jp/news/2012/09/20/060/
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  42. •  3,000 / •  SIer 2,000 / •  EC / •  / •  / •  Copyright/2014/ / All/right/reserved.
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  45. DEMO
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  52. •  / Copyright/2014/ / All/right/reserved. Web / h[p://www.cloudJasia.co.jp/
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