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You're doing it all wrong and it's all my fault


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Dissecting the freelancer / client relationship. Walking through common issues and problems that arise and showing how the freelancer can hopefully avoid or minimize them.

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You're doing it all wrong and it's all my fault

  1. 1. You’re Doing It All Wrong(and it’s all my fault)<br />dissecting the client / freelancer relationship<br />
  2. 2. Andrew NorcrossFounder / Lead DeveloperReaktiv StudiosTampa,<br />
  3. 3. Freelancers vs Clients<br />
  4. 4. The Client(in the eyes of the freelancer)<br />
  5. 5. The Freelancer(in the eyes of the client)<br />
  6. 6. The problems…<br />…and why it’s YOURfault<br />
  7. 7. History repeats itself<br />
  8. 8. history repeats itself<br /><ul><li>negative experience with freelancers
  9. 9. the “our last guy was an idiot” paradox
  10. 10. overall uncertainty about process</li></li></ul><li>history repeats itself<br />how to avoid making it YOUR fault<br /><ul><li>focus on perceived “failure”
  11. 11. compensate for client fears (within reason)
  12. 12. outline entire process at the beginning</li></li></ul><li>Client by committee<br />
  13. 13. client by committee<br /><ul><li>larger companies
  14. 14. management teams
  15. 15. over-zealous clients</li></li></ul><li>client by committee<br />how to avoid making it YOUR fault<br /><ul><li>dictate flow of information
  16. 16. requireone person to be the final say
  17. 17. multiple feature freezes</li></li></ul><li>Fractured workflow<br />
  18. 18. fractured workflow<br /><ul><li>multiple freelancers involved
  19. 19. delegated responsibilities
  20. 20. playing the waiting game</li></li></ul><li>fractured workflow<br />how to avoid making it YOUR fault<br /><ul><li>get contact info from ALL parties involved
  21. 21. coordinate content schedules directly
  22. 22. discuss needs without clients
  23. 23. attempt to dictate workflow</li></li></ul><li>The super freelancer<br />
  24. 24. the super freelancer<br /><ul><li>unclear or incomplete contracts
  25. 25. the Steve Jobs effect
  26. 26. lack of communication</li></li></ul><li>the super freelancer<br />how to avoid making it YOUR fault<br /><ul><li>outline what parts you won’t be handling
  27. 27. stop saying yes to feature creep
  28. 28. USE A F*CKING CONTRACT</li></li></ul><li>own it<br />
  29. 29. questions?<br />?<br />and thank you<br />