Fostering Continuous Improvement Through Retrospectives

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Fostering Continuous Improvement Through Retrospectives

  1. 1. FOSTERING CONTINUOUS IMPROVEMENT through RETROSPECTIVES Nick Oostvogels Laurens Bonnema Image by inajeep at http://www.flickr.com/photos/inajeep/6293310/
  2. 2. GOAL of thisSESSION HOW do you RUN them?
  3. 3. Image by shht! at http://www.flickr.com/photos/shht/524480606/ TO HELP US IMPROVE
  4. 4. AGENDA Warm-up exercise CI, in which form? Exercise 2 Structure of retrospective Retrospective 1 Facilitator Role Anti- patterns Retrospective cookbook Retrospective 2 Sample exercises
  5. 5. Check-in EXERCISE 1
  6. 6. SCHEDULED in which FORM? Image by bcymet at http://www.flickr.com/photos/bcymet/3564484236/ TRIGGERED
  7. 7. Image by ciana13 at http://www.flickr.com/photos/ciana13/1987634535/ BLINDLY implementing EACH IDEA can lead to this:
  8. 8. LEAN manufacturing - TPS Image: The Toyota Way - Jeffrey K. Liker
  9. 9. KAIZEN KAI (Change) CHANGEfor theBETTER Image by lenaibojcdruz at http://www.flickr.com/photos/chaos/22725966/ ZEN (Good)
  10. 10. WHICH business ACTIVITIES need to be IMPROVED?
  11. 11. KAIZEN EVENT Planned Crossfunctional team 2-10 days 2 typesofKAIZEN GEMBA KAIZEN Continuous People involved On the workfloor Image by Mr Thinktank at http://www.flickr.com/photos/tahini/4048650596/
  12. 12. Housekeeping Muda elimination Standardization GEMBA KAIZEN Image by ro_buk at http://www.flickr.com/photos/ro_buk/309023740/
  13. 13. Sort Straighten Shine Standardize Sustain HOUSEKEEPING - 5 S Seiri Seiton Seiso Seiketsu Shitsuke
  14. 14. MUDA Elimination STANDARDIZATION
  15. 15. GO to GEMBA first CHECKGEMBUTSU TEMPORARYcountermeasures FINDROOT CAUSE STANDARDIZE to prevent 5 golden RULES
  16. 16. Workingat the Gemba General Manager Image at http://www.evolvingexcellence.com/blog/2010/08/working-at-the-gemba.html
  17. 17. PROJECT POST-MORTEM LESSONS LEARNED SOFTWARE DEVELOPMENT MORE FREQUENT with ITERATIVE development Agile RETROSPECTIVES Image by code_martial at http://www.flickr.com/photos/code_martial/4145914957/
  18. 18. Image by Jef Cumps
  19. 19. SET the STAGE STRUCTURE of RETROSPECTIVE GATHER INFORMATION INSIGHTS DEFINE ACTIONS CLOSE
  20. 20. SET the STAGE GATHER INFORMATION INSIGHTS DEFINE ACTIONS CLOSE
  21. 21. GATHER INFORMATION CLOSESET the STAGE INSIGHTS DEFINE ACTIONS
  22. 22. INSIGHTSSET the STAGE CLOSE GATHER INFORMATION DEFINE ACTIONS
  23. 23. DEFINE ACTIONS SET the STAGE INSIGHTS CLOSE GATHER INFORMATION
  24. 24. CLOSESET the STAGE INSIGHTS DEFINE ACTIONSGATHER INFORMATION
  25. 25. TRIGGERmethod RETROSPECTIVE 1 Image by gr8witeninja at http://www.flickr.com/photos/jamesanderson/215651348/
  26. 26. FACILITATOR role HISTORY Image by Eugeni Dodonov at http://www.flickr.com/photos/eugeni_dodonov/4743512951/
  27. 27. trigger COMMUNICATION keep ENERGY level UP GUIDE through EXERCISES RECORD BLEND IN FACILITATOR role RESPONSIBILITIES
  28. 28. PARTICIPATORY DECISION MAKING Image : Facilitator’s guide to participatory decision making - Sam Kaner
  29. 29. ANTI- PATTERNS Image by Texture jungle at http://www.flickr.com/photos/carladi/4164416520/
  30. 30. Image by Lori Hutchinson at http://www.flickr.com/photos/lorihutchinson/2837613821/
  31. 31. RIDICULING Image by 20th Century Fox
  32. 32. DISMISSING REMARKS Image by Sean Dreilinger at http://www.flickr.com/photos/seandreilinger/474738506/
  33. 33. FLYING OVER UNINTERESTING TOPICS Image by Jason Carter at http://www.flickr.com/photos/jcarter/1425422404/
  34. 34. ABUSING HIERARCHY Image by Thruthout.org at http://www.flickr.com/photos/truthout/4479979191/
  35. 35. NOT PARTICIPATING Image by opacity at http://www.flickr.com/photos/opacity/3655692497/
  36. 36. SKIPPINGretrospectives Image by Dread Pirate Jeff at http://www.flickr.com/photos/justageek/2358182341/
  37. 37. DISTRACTING behaviour Image by ubikwit.net at http://www.flickr.com/photos/ubikwit/368938106/
  38. 38. STATUS REPORT Image by bsabarnowl at http://www.flickr.com/photos/bsabarnowl/4935829383/
  39. 39. NO CONCRETE ACTIONS Image by Eleaf at http://www.flickr.com/photos/eleaf/2536358399/
  40. 40. REFERRING toFAILURE Image by dresmall at http://www.flickr.com/photos/dresmall/149081654/
  41. 41. RETROSPECTIVE COOKBOOK Image by DorlingKindersleyat http://www.dorlingkindersley-uk.co.uk/nf/Book/BookDisplay/0,,9780751351217,00.html
  42. 42. RETROSPECTIVES GONE WRONG Image by NickiSymingtonat http://www.bigsaucer.com/i/reuben.jpg
  43. 43. • No structure • Putting time pressure • Ridiculing • Dismissing remarks • Flying over uninteresting topics • Abusinghierarchy • Notparticipating • Skippingretrospectives • Distractingbehaviour • Status report • No concrete actions • Referring to failure WHICH ANTIPATTERNS DID YOU SPOT?
  44. 44. PROVEN RETROSPECTIVE TECHNIQUES Image by PragmaticProgrammersat http://www.pragprog.com/images/covers/original/dlret.jpg Set the Stage GatherData GenerateInsights DecideWhat to Do Close the Retrospective
  45. 45. SET THE STAGE
  46. 46. GATHER DATA Image by gizmodoat http://cache.gizmodo.com/assets/resources/2008/01/lego-brick4-timeline.jpg
  47. 47. GENERATE INSIGHTS Image by Kaptain Kobold at http://www.flickr.com/photos/kaptainkobold/1021866852/sizes/o/ The Good, The Bad, and The Ugly
  48. 48. DECIDE WHAT TO DO Image by smashmethodat http://desktop-world.info/wp-content/uploads/2009/02/a_corkboard_retrospective_by_smashmethod.jpg
  49. 49. CLOSE THE RETROSPECTIVE
  50. 50. ADD VARIATION AND FLAVOR Image by ZsuzsannaKilianat http://westofpersia.files.wordpress.com/2010/04/ground-spices.jpg Record Truthfully ProcessConcurrently Chickensoup For The Soul ConcludeCoalescently TryAppreciativeInquiry AnalyzeRecurrentThemes Start YourOwnCookbook!
  51. 51. RECORD TRUTHFULLY http://www.climatecrisis.net/
  52. 52. PROCESS CONCURRENTLY Image by Dudeat http://www.dude.com
  53. 53. CHICKENSOUP FOR THE SOUL Image by Clark &Vizdosat http://www.implementingscrum.com/2006/09/11/the-classic-story-of-the-pig-and-chicken/
  54. 54. CONCLUDE COALESCENTLY
  55. 55. TRY APPRECIATIVE INQUIRY Image by Clark &Vizdosat http://www.implementingscrum.com/2007/07/30/feedback-is-anyone-listening/
  56. 56. ANALYZE RECURRENT THEMES Image via Tim Geelenat http://timgeelen.files.wordpress.com/2010/06/bsg.jpg
  57. 57. START YOUR OWN COOKBOOK! Image by Moleskineat http://www.moleskine.com/php/manage/products/uploads/recipe02.jpg
  58. 58. JUST DOIT
  59. 59. SCRAMBLEexercise RETROSPECTIVE 2
  60. 60. SAMPLE exercises Set the stage Gather information Insights Define actions Close Brain writing Emotional Trend Line 3 complaints 5 minutes of fame Actions centered Fishbowl Gallery tour
  61. 61. BRAINWRITING
  62. 62. 3 COMPLAINTS Image by Anderson Mancini at http://www.flickr.com/photos/ektogamat/2687444500/
  63. 63. 5 minutes of FAME Image by thegirlsmoma at http://www.flickr.com/photos/thegirlsmoma/2072461250/
  64. 64. ACTIONS CENTERED
  65. 65. FISHBOWL Image by Nancy White at http://www.flickr.com/photos/choconancy/3212222495/
  66. 66. GALLERY TOUR Image by pj_in_oz at http://www.flickr.com/photos/pj_in_oz/3326939259/
  67. 67. Wrap-up
  68. 68. Laurens Bonnema • Day-Job: Agile Consultant & Trainer at Xebia Utrechtseweg 49 1213 TL Hilversum lbonnema@xebia.com • +31 6 40 124 679 • Night-Jobs: IPMA Netherlands Program Group Agile Management Chairman Agile Holland Treasurer Agile Consortium Benelux Agile Master Certification Workgroup Member Agile Project Leadership Netherlands Chapter Chairman NLScrumMember • Instant Messaging, Skype, Twitter: laurensbonnema Nick Oostvogels • Job: Project addict at 4C Technologies Veldkant 33A 2552 Kontich, Belgium nick.oostvogels@gmail.com • Blog: noostvog.wordpress.com Twitter: @nickoostvogels

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