Experiments I


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Experiments in public libraries door Valérie Serre-Rauzet

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  • Experiments I

    1. 1. Experiments in public libraries Valérie Serre-Rauzet
    2. 2. Scheme <ul><li>Getting closer to the patrons </li></ul><ul><ul><li>Closer physically </li></ul></ul><ul><ul><li>Closer virtually </li></ul></ul><ul><ul><li>Surprising patrons </li></ul></ul><ul><ul><li>The cherry on the cake </li></ul></ul><ul><li>New tools </li></ul><ul><li>Portals </li></ul><ul><li>What’s changing? </li></ul><ul><li>Revolutions? </li></ul><ul><li>Examples to dream about </li></ul>Valérie Serre-Rauzet
    3. 3. Professionals on crisis <ul><li>Falling down of subscriptions </li></ul><ul><li>Google’s competition </li></ul><ul><li>Downloading’s competition </li></ul><ul><li>Patrons becoming consumers </li></ul><ul><li>Difficulties to adapt to the increasing </li></ul><ul><li>number of technological evolutions </li></ul><ul><ul><ul><li>a feeling to be condemned and be stuck into a trap </li></ul></ul></ul>Photo: mortderire.com Valérie Serre-Rauzet
    4. 4. Which place for the French libraries in this world? Photo: Nasa Valérie Serre-Rauzet
    5. 5. Pray for the patrons to come back? Photo: DreamWorks Valérie Serre-Rauzet
    6. 6. Staying afraid of the future? Photo: mouffles.romandie.com Valérie Serre-Rauzet
    7. 7. Take back the lead? Photo: chatfelin.skynetblogs.be Valérie Serre-Rauzet
    8. 8. Entering the battle… Yes but how? Photo: Jean-Luc Thévenot Valérie Serre-Rauzet
    9. 9. Not being dominated by the situation… Photo: univers-felin.com Valérie Serre-Rauzet
    10. 10. Not believing that the sky is going to fall on our heads (old Gaelic believing) Photo: univers-felin.com Valérie Serre-Rauzet
    11. 11. More seriously: <ul><li>Let’s talk about technologies, </li></ul><ul><li>About their possibilities in terms of services, </li></ul><ul><li>Their pro and cons </li></ul><ul><li>About what is already done and where </li></ul><ul><li>And how to master them… technologies not the cats, for miracles ask someone else… </li></ul>Valérie Serre-Rauzet
    12. 12. The aim of these new services Valérie Serre-Rauzet
    13. 13. Getting closer to the patron <ul><ul><li>Physically closer </li></ul></ul><ul><ul><ul><li>By being where they live, work, doe their shopping </li></ul></ul></ul><ul><ul><ul><li>Implemanting branches libraries in shopping center like in Rouen http://bibliotheque.rouen.fr/slide-prod/files/projects/rouen/doctype/sites/sites-1123490290645- </li></ul></ul></ul>Valérie Serre-Rauzet
    14. 14. or into railway stations like in Villepreux-Les-Clayes http://www.lesclayessousbois.fr/culture-vie-associative/kiosque-culturel.html Valérie Serre-Rauzet
    15. 15. Or on the beach <ul><li>http://www.dailymotion.com/video/k7gQULIciankpMgxt2 </li></ul>Valérie Serre-Rauzet
    16. 16. Using machines <ul><ul><ul><li>Like library-a-Gogo </li></ul></ul></ul><ul><ul><ul><li>You can borrow and bring back approximatively 500 books </li></ul></ul></ul><ul><li>http://www.contra-costa.lib.ca.us/locations/libraryagogo.html </li></ul>Valérie Serre-Rauzet
    17. 17. Not being complicated <ul><ul><ul><li>Simple to remind opening time (9-9 for example and for the whole week) </li></ul></ul></ul>Valérie Serre-Rauzet
    18. 18. <ul><li>Closer virtually </li></ul><ul><ul><ul><li>Following the patron’s logic </li></ul></ul></ul><ul><ul><ul><li>Using research tools like Aquabrowser or MyDiscoveries http://www.aquabrowser.com/products/public </li></ul></ul></ul>Valérie Serre-Rauzet
    19. 19. Making them members like the others <ul><ul><ul><li>By giving him an e-carte (and it’s increasing the statistics) https://ecard.ccclib.org/index.php?do=english </li></ul></ul></ul>Valérie Serre-Rauzet
    20. 20. <ul><li>and secondary effect: surprise… </li></ul>Valérie Serre-Rauzet
    21. 21. Lending eBooks (object and content) <ul><li>Few experiments in University libraries and public libraries, but don’t be afraid to jump into the water </li></ul><ul><li>For elderly public or peoples spending long time in public transports, for example </li></ul>Photo: flepi.net Valérie Serre-Rauzet
    22. 22. Giving access to podcasts or videocasts <ul><li>http://archives-sonores.bpi.fr/ </li></ul>Photo: zatras.com Valérie Serre-Rauzet
    23. 23. Using Bluetooth A download station for information's or documents, to be set up in libraries or disseminate in the city http://dutchlibraries.web-log.nl/dutchlibraries/2006/11/tank_u_a_downlo.html Valérie Serre-Rauzet
    24. 24. Doing surprising things and with a social utility: like lending human books Valérie Serre-Rauzet
    25. 25. Daring some adventurous implementation (médiathèque val d’Europe) Valérie Serre-Rauzet
    26. 26. Or more simply daring to change what is not working <ul><li>Giving up the alphabetical order for young public novels </li></ul><ul><li>For a thematic order </li></ul><ul><li>Or thematic order for documentaries instead of the sacred Dewey (especially considering that librarian’s saint is Jérôme not Melvil!) </li></ul>Valérie Serre-Rauzet
    27. 27. And the cherry on the cake Valérie Serre-Rauzet
    28. 28. Talking to the patrons, reference services <ul><ul><li>Using web 2.0’s tools to chat: </li></ul></ul><ul><ul><ul><li>questions-answers services (« ask a librarian » in French it’s biblioses@ame) </li></ul></ul></ul><ul><ul><ul><li>A virtual reference service (same thing) </li></ul></ul></ul><ul><ul><ul><li>Or helping online (avatars are useful! Here are weblins) </li></ul></ul></ul>Valérie Serre-Rauzet
    29. 29. Chat’s tools (meebo) Valérie Serre-Rauzet
    30. 30. Giving the patron several means to enter into contact Valérie Serre-Rauzet
    31. 31. And giving access to special information's (specialized) Valérie Serre-Rauzet
    32. 32. Invite the patron to play together <ul><ul><li>Breaking the librarian’s bad image </li></ul></ul><ul><ul><li>Getting back to sociability </li></ul></ul><ul><ul><li>And having fun in a library </li></ul></ul>Valérie Serre-Rauzet
    33. 33. New tools Valérie Serre-Rauzet Photos:http://www.flickr.com/photos/10557450@N04/2654597732/
    34. 34. Various <ul><li>Social network </li></ul><ul><ul><li>Facebook http://www.facebook.com/pages/Bibliotheque-de-Toulouse/28421611469 </li></ul></ul><ul><ul><li>YouTube http://www.youtube.com/watch?v=QeSycVq7GOI&NR=1 </li></ul></ul><ul><ul><li>Twitter http://twitter.com/mediatheque68 </li></ul></ul>Valérie Serre-Rauzet
    35. 35. LibraryThing or social catalog Valérie Serre-Rauzet
    36. 36. Sopac…the social opac Valérie Serre-Rauzet
    37. 37. Virtual universes Valérie Serre-Rauzet
    38. 38. Advantage of virtual universe in libraries <ul><li>Talking the same language as the public </li></ul><ul><li>Another way to communicate about: </li></ul><ul><ul><ul><ul><ul><li>professional training, </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>various professions, </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>citizenship, </li></ul></ul></ul></ul></ul><ul><ul><ul><ul><ul><li>books </li></ul></ul></ul></ul></ul>Valérie Serre-Rauzet
    39. 39. Pros of all theses technologies <ul><li>patron centered and useful </li></ul><ul><li>Encouraging participation </li></ul><ul><li>Simple to use </li></ul><ul><li>Marketing made easy </li></ul><ul><li>Communication </li></ul><ul><li>Dissemination </li></ul><ul><li>Adequate to the patron’s needs </li></ul><ul><li>Nomad uses </li></ul>Valérie Serre-Rauzet
    40. 40. Beware of… <ul><li>Keep it simple </li></ul><ul><li>Think like a patron and behave like a librarian </li></ul><ul><li>Keep update theses resources </li></ul><ul><li>Try different software before </li></ul><ul><li>Remind to give access to tutorials and FAQ </li></ul><ul><li>Establish and maintain an editorial line </li></ul>Valérie Serre-Rauzet
    41. 41. Still beware of…. <ul><li>Respect copyright and cite your sources </li></ul><ul><li>Control the sources </li></ul><ul><li>Protect yourself from spasm and abuses </li></ul><ul><li>Remember that you represent your institution </li></ul><ul><li>It can take quite a lot of time whereas it shouldn't </li></ul>Valérie Serre-Rauzet
    42. 42. Portals Valérie Serre-Rauzet
    43. 43. Metaphysical question <ul><ul><li>One? </li></ul></ul><ul><ul><li>Several? </li></ul></ul><ul><ul><li>Answer: dissemination! </li></ul></ul><ul><ul><li>It’s all about getting the information under any form and anywhere (almost!) the patron might look on the web (that’s the only moment when dispersion is good) </li></ul></ul>Valérie Serre-Rauzet
    44. 44. What to put in? <ul><ul><li>Tags' search </li></ul></ul>Valérie Serre-Rauzet
    45. 45. Plenty of information's <ul><ul><li>About the library, </li></ul></ul><ul><ul><li>the services and the resources, </li></ul></ul><ul><ul><li>but also audio guides </li></ul></ul>Photo: images-droles.com Valérie Serre-Rauzet
    46. 46. What kind of information's? <ul><li>Essentials ones (opening hours, plan, cost, etc.) </li></ul><ul><li>Existing services </li></ul><ul><li>And the services dedicated to the portal or the website (like downloading, blogs, RSS, etc) </li></ul>Valérie Serre-Rauzet
    47. 47. About books (médiathèque val d’Europe) Valérie Serre-Rauzet
    48. 48. About the patron and for the patron <ul><li>His account </li></ul><ul><li>His alerts and research </li></ul><ul><li>His personal space, with a personalized page </li></ul><ul><li>And with work tools on line (thinkfreeoffice) </li></ul><ul><li>And playlists (publics or privates) </li></ul>Valérie Serre-Rauzet
    49. 49. About other patrons? <ul><li>Possibility to tag books </li></ul><ul><li>To share criticisms about documents </li></ul><ul><li>To share playlists </li></ul><ul><li>To create groups of interest </li></ul>Valérie Serre-Rauzet
    50. 50. Where’s the change about that ? Valérie Serre-Rauzet
    51. 51. <ul><li>To sum up everything’s changing and nothing’s changing…. </li></ul><ul><li>It’s all about tools that have changed offering new and nomad possibilities </li></ul>Valérie Serre-Rauzet
    52. 52. <ul><li>And this make it possible to open the library 24/24 et 7/7 ! </li></ul><ul><li>Which is a good thing for your elected representative! </li></ul>Photo: funfou.com Valérie Serre-Rauzet
    53. 53. Revolutions? Valérie Serre-Rauzet
    54. 54. Of the offer? <ul><li>Before </li></ul><ul><li>Reference service desk </li></ul><ul><li>Booklet (patron’s guide, bibliographies) </li></ul><ul><li>Society games </li></ul><ul><li>Borrowing documents </li></ul><ul><li>Now </li></ul><ul><li>Online chat, questions-answers </li></ul><ul><li>Blogs, wikis, netvibes universes </li></ul><ul><li>Videos games, virtual universes </li></ul><ul><li>Readers, podcasts, videocasts, downloading </li></ul>Valérie Serre-Rauzet
    55. 55. Going from stock management to flow management <ul><li>Before documents stocks </li></ul><ul><li>Now mainly access and flow </li></ul>Valérie Serre-Rauzet Photos:http://www.flickr.com/photos/circulating/997909242/
    56. 56. Of services? <ul><li>Before </li></ul><ul><li>Booklet </li></ul><ul><li>Reference desk </li></ul><ul><li>Counseling </li></ul><ul><li>Information </li></ul><ul><li>Now </li></ul><ul><li>Dissemination </li></ul><ul><li>Chat, questions-answers </li></ul><ul><li>Inside the catalog </li></ul><ul><li>Timeline, tags search </li></ul>Valérie Serre-Rauzet
    57. 57. Of the job? <ul><li>Before </li></ul><ul><li>Relationship qualities </li></ul><ul><li>Ability to write </li></ul><ul><li>Curiosity </li></ul><ul><li>Information retrieval </li></ul><ul><li>Information evaluation </li></ul><ul><li>Scientific search </li></ul><ul><li>Patrons training </li></ul><ul><li>Communication </li></ul><ul><li>Now </li></ul><ul><li>Relationship qualities </li></ul><ul><li>Ability to write </li></ul><ul><li>Curiosity </li></ul><ul><li>Information retrieval </li></ul><ul><li>Information evaluation </li></ul><ul><li>Scientific search </li></ul><ul><li>Patrons training </li></ul><ul><li>Communication </li></ul>Photo: voyoucratie.skyrock.com Valérie Serre-Rauzet
    58. 58. Who’s afraid of web 2.0? <ul><li>What is web 2.0: </li></ul><ul><ul><li>Online </li></ul></ul><ul><ul><li>Intuitive </li></ul></ul><ul><ul><li>No training required </li></ul></ul><ul><ul><li>patron-centered technologies </li></ul></ul><ul><ul><li>Understanding the tools intention </li></ul></ul><ul><ul><li>Many tutorials online </li></ul></ul><ul><ul><li>Curiosity required </li></ul></ul>Valérie Serre-Rauzet
    59. 59. FRENCH STATE OF ART IN DIGITALISATION Valérie Serre-Rauzet Photos:http://www.flickr.com/photos/suviko/346948814/
    60. 60. … .LATE <ul><li>But aren’t French always late???? </li></ul><ul><li>Le quart d’heure français… </li></ul>Valérie Serre-Rauzet Photos: http://www.flickr.com/photos/rabataller/638250907/
    61. 61. Why??? (quickly) <ul><li>Juridical aspects </li></ul><ul><ul><li>Copyright laws </li></ul></ul><ul><ul><li>Slow adaptations </li></ul></ul><ul><ul><li>Inappropriate??? </li></ul></ul><ul><li>Technical aspects </li></ul><ul><ul><li>Been waiting too long for the government to enter the game </li></ul></ul><ul><ul><li>No local government is willing to work for others patrons </li></ul></ul><ul><li>And librarian aspects </li></ul><ul><ul><li>Our missions were never set up by a law…but by ourselves….and… </li></ul></ul>Valérie Serre-Rauzet Photos:http://www.flickr.com/photos/giuntinijonathan/3219725467/
    62. 62. So….what’s going on? <ul><li>International, National programs and also European programs </li></ul><ul><li>Universities programs </li></ul><ul><li>Local government programs </li></ul><ul><li>And the jungle appeared…. </li></ul>Valérie Serre-Rauzet Photos: http://www.flickr.com/photos/cgandolfo/635174001/
    63. 63. International programs <ul><ul><li>French speaking countries http://www.rfbnn.org/search </li></ul></ul><ul><ul><li>Participation to research programs METAe or MACS </li></ul></ul><ul><ul><li>SPAR and web archives </li></ul></ul><ul><ul><li>For example… </li></ul></ul>Valérie Serre-Rauzet
    64. 64. European programs <ul><li>Europeanna </li></ul><ul><li>Tel+….. </li></ul><ul><ul><ul><ul><li>But you already knew about them </li></ul></ul></ul></ul>Valérie Serre-Rauzet
    65. 65. National programs <ul><li>Gallica 2 (everything???) http://gallica.bnf.fr/ </li></ul><ul><li>Mandragore (decorated manuscripts) http://mandragore.bnf.fr/html/accueil.html </li></ul><ul><li>Archim (archives images) http://www.culture.gouv.fr/documentation/archim/accueil.htm </li></ul><ul><li>Enluminures (enluminures) http://www.enluminures.culture.fr/documentation/enlumine/fr/ </li></ul><ul><li>Joconde (museums catalog) http://www.culture.gouv.fr/documentation/joconde/fr/pres.htm </li></ul>Valérie Serre-Rauzet
    66. 66. National programs (2) <ul><li>Patrimoine numérique http://www.numerique.culture.fr/mpf/pub-fr/parcourir.html?filename=browsing_subject.xml </li></ul><ul><li>Official 2007 (in english) http://www.culture.gouv.fr/culture/mrt/numerisation/fr/f_03.htm (very useful website on what’s been done in Europe and technical aspects) </li></ul><ul><li> a federated source http://www.culture.fr/fr/sections/themes/collections?typeSearch=collection&SearchableText=&SearchWhere </li></ul>Valérie Serre-Rauzet
    67. 67. But also more modern things… <ul><li>Electronic revues http://atoz.ebsco.com/titles.asp?Id=5043&sid=258866590&TabID=2 </li></ul><ul><li>Database http://www.bnf.fr/pages/zNavigat/frame/bases_donnees.htm </li></ul>Valérie Serre-Rauzet
    68. 68. Universities <ul><li>Hal (hyper articles on line) http://halshs.archives-ouvertes.fr/ </li></ul><ul><li>Prunel (same in creative commons) http://hal-ens-lyon.ccsd.cnrs.fr/ </li></ul><ul><li>BIUM-Info (questions in health) </li></ul><ul><li>Couperin (consortium for databases) </li></ul><ul><li>And so many others….watch out the Angers BU http://bu.univ-angers.fr/ </li></ul>Valérie Serre-Rauzet
    69. 69. Local government <ul><li>Carel (consortium for databases) </li></ul><ul><li>Lyon Public library http://www.bm-lyon.fr/trouver/basesdedonnees/Collections-numeriques.htm </li></ul><ul><ul><li>Point G http://www.bm-lyon.fr/lepointg/ </li></ul></ul><ul><ul><li>health http://www.capculturesante.org/ </li></ul></ul><ul><ul><li>Databases http://php.bm-lyon.fr/bdd_rubrique/index.php </li></ul></ul><ul><ul><li>Guichet du savoir http://www.guichetdusavoir.org/GdS/ </li></ul></ul><ul><ul><li>Points d’actu http://www.pointsdactu.org/ </li></ul></ul><ul><li>Troyes BMVR </li></ul>Valérie Serre-Rauzet
    70. 70. Examples to dream about <ul><li>Cause dreaming is good </li></ul><ul><li>Cause we need inspiration </li></ul><ul><li>Cause it’s working somewhere else and it gives hope and the envy to dive in…. </li></ul><ul><li>… .so let’s dream! </li></ul>Valérie Serre-Rauzet Photos:http://www.flickr.com/photos/oimax/190720273/
    71. 71. Idea store in London <ul><li>Visual identity easy to remark http://www.ideastore.co.uk/ </li></ul><ul><li>Common implantation choose to each structure (near a shopping center and regularly in the area) http://www.bbc.co.uk/london/content/image_galleries/riba_stirlingprize06_london_shortlist_gallery.shtml?2 </li></ul>Photo: http://www.flickr.com/photos/helen61/sets/72157594183265918/ Valérie Serre-Rauzet
    72. 72. An innovative approach <ul><li>A brand new marketing enquiry </li></ul><ul><li>At the crossroads of many political programs </li></ul><ul><li>A completely innovative approach, a mix of training and libraries, and retail approach </li></ul>Photo: Mathilde Servet Valérie Serre-Rauzet
    73. 73. Training <ul><li>For fun (bollywood dance or surf for silver hair) </li></ul><ul><li>Professional training giving access to a profession (aromatherapy, computability, retail) </li></ul><ul><li>Schoolwork groups </li></ul><ul><li>English as a foreign language courses http://www.ideastore.co.uk/en/articles/learning_course_guide </li></ul>Photos: Mathilde Servet Valérie Serre-Rauzet
    74. 74. Sexy and fun design Photos: Mathilde Servet Valérie Serre-Rauzet
    75. 75. Marketing approach <ul><li>Facing presentation </li></ul><ul><li>New items bookshelves </li></ul><ul><li>Rapid choice bookshelves </li></ul><ul><li>New items bought in several exemplar </li></ul><ul><li>No information desk, the team walk by </li></ul>Photos: Mathilde Servet Valérie Serre-Rauzet
    76. 76. A different administrative approach <ul><li>At the crossroad of multiples political programs (public performance, NTIC, health, community living, professional access, etc…) </li></ul><ul><li>Complete financing before starting the construction and funding </li></ul><ul><li>Every inch and penny should be used </li></ul>Valérie Serre-Rauzet
    77. 77. A different management <ul><li>Training to the retail relationship as in shopping center </li></ul><ul><li>Local recruitment </li></ul><ul><li>On linguistic abilities </li></ul><ul><li>A rather young and dynamic team </li></ul><ul><li>Patrons are clients and books are products </li></ul>Valérie Serre-Rauzet
    78. 78. DOK in Delft <ul><li>A modern and joyful approach: « life is all about having more fun than you can think of and it’s start at the library!!! » « libraries are (for the most) all about not having fun! » </li></ul><ul><li>A completely modern approach with the ambition to be the top library </li></ul>Photos: theshiftedlibrarian Valérie Serre-Rauzet
    79. 79. A design attention Photos: theshiftedlibrarian Julien Fournier Valérie Serre-Rauzet
    80. 80. With some beautiful pieces <ul><li>Imac chair </li></ul><ul><li>Smart tools (pc’s and Mac) </li></ul><ul><li>Beautiful spaces and informal </li></ul><ul><li>Comfortable and simple </li></ul>Photos: Julien Fournier Valérie Serre-Rauzet
    81. 81. High tech <ul><li>Automatic returns </li></ul><ul><li>RFID </li></ul><ul><li>Automatic money flow </li></ul><ul><li>Downloading in Bluetooth (information's about the library and documents) </li></ul><ul><li>Free Wi-Fi </li></ul><ul><li>Multiples devices for music </li></ul><ul><li>Video mobile structure </li></ul>Photos: theshiftedlibrarian Valérie Serre-Rauzet
    82. 82. A different approach <ul><li>The whole young space can be rolled </li></ul><ul><li>Various toys </li></ul><ul><li>Video games in every area </li></ul><ul><li>Nothing is forbidden (except to forbid something) </li></ul>Photos: Julien Fournier Valérie Serre-Rauzet
    83. 83. patron-friendly areas Photos: theshiftedlibrarian Julien Fournier Valérie Serre-Rauzet
    84. 84. Uncommon services <ul><li>The storyboard of your life </li></ul><ul><li>DOK spetter </li></ul><ul><li>U game U learn </li></ul><ul><li>Agora </li></ul><ul><li>Images for the future </li></ul><ul><li>Lan parties </li></ul><ul><li>Tank U…… </li></ul>Photo: humour-felin.com Valérie Serre-Rauzet
    85. 85. To sum up: don’t forget to have fun Photo: mamiejosiane.centerblog.net Valérie Serre-Rauzet
    86. 86. One question: are you ready for the good time? <ul><li>Are you ready ACDC </li></ul><ul><li>http://www.youtube.com/watch?v=E_GfL6YH1_o </li></ul>Photo: pc.astuces.com Valérie Serre-Rauzet