Reasons why your auction website needs live chat
With the passage of time, live chat software is gaining popularity as a versatile medium of
communication and most of the industries are now seen giving it a chance. Where education,
health and travel industries are ardently adopting it as a mean of communication, live chat
support softwareis yet to gain popularity in industries such as auction and bidding. It might
come off as surprise to many, that there are very few auction websites availing this facility. Of
all the industries other than retail, auction industry can benefit the most from live chat, which is
why it is a surprise to see that it is not as popular in this industry as it should be.
When you are in a business where you sell products by bidding, you act as a mediator between
the sellers and the buyers. In this case, you deal with two parties interested in two different
things. People who want to put their products on auction want to know about your interest
regarding each sale and those who want to auction have other questions to ask. A good
customer service is essential for any auction agency to prosper, as dealing with two sets of
customers requires an effective platform for sharing concerns.
Live chat has established itself as a credible channel of customer services worldwide. Many
industries are benefiting from live chat support services in UAE and other countries around the
world. Here are some reasons why your auction website needs live chat support:
It gives your website a human touch:
Adding live chat support will give a warm and humanly touch to your website otherwise;it will
be a cold and emotionless website. Your customers might not expect it and it will come out as
pleasant surprise. They will get a chance to have real time communication with you on a virtual
You will give a fast, convenient channel of communication
Main reason why live chat is gaining popularity is that it a fast and direct method of
communication. It more convenient than all the other communication channels and will give
both buyers and sellers a quick way to exchange their queries and put forth their concerns.
It will let you manage your customers
With advanced features of live chat, you can easily manage all your customers. You can
efficiently segment your buyers and sellers and deal with them accordingly.
You can market the products on auction
You can also use live chat to market the products placed on auction to your customers. Keeping
in view the type of customer you are dealing with, you can tell them about the products on
auction thatmight interest them.