You will need help if you are new to the world of e-commerce. At first, almost every live chat providing software will seem the same; however, some features make the difference between good and average software.
Exceptionally helpful live chat feature you should look for
Exceptionally Helpful Live Chat Feature You Should Look For
You will need help if you are new to the world of e-commerce. At first, almost every live chat
providing software will seem the same; however, some features make the difference between
good and average software.
The internetprovides numerous business opportunities for the people, looking to make extra
cash. The economy is tough and everyone needs to have additional source of income to keep
him afloat in the trying times. However, online business has its needs and demands as well; you
cannot hope to make money without investing some into it first. Luckily, if you invest in good
live chat support software, your problems can be solved effectively.
However, a person needs to find good live chat softwarethat has all the features to help his
company. To the untrained eye, every software is the same. He will not be able to distinguish
between the good software from the bad.
Not to worry though, here are some features that must be a part of the software you buy.
When a visitor arrives on your website,he will want to talk to your live chat operator. Of course,
this is not any physical convenience store where the customer service agent can read the
client;the chat operator will need information about the client to start the conversation. The
pre-chat areas of live support chat service in UAEwill be helpful in getting proper information
about the customer, especially when you have different departments like technical support,
sales, general questions or marketing queries.
In simple words, you will give options to your client to choose the department from, which they
need assistance, this will allow the chat operator to get to the point, end the chat quickly and
moveto other clients in time.
This might seem trivial but chat alerts are very important. The one thing that can bring good
chat software down is its chat alert system. You cannot expect to have busy days right from the
beginning of your online business, even experienced online companies have slow and fast days.
During the slow days, the chat operator will not be as alert as he is during the fast days. A chat
alert system will be helpful in these situations, during the slow days; the chat operator can turn
the alert on, tend to the client at the right time without staring blankly at the admin panel.
Auto-Invitations and Replies:
Usually, the new online company owners will want to control the chats on their own. They will
not hire chat operators until their business is pulling in a steady cash flow. In these cases, auto
invitations are very helpful. This system is very easy to setup and very helpful. The chat
operator can send personalized chat invitations to the client at the time they arrive on the
website, the operator will only have to set a time, the type and the URL of the page. Whenever,
a client arrives on that page, he will get an automated invitation.
Canned messages are also very helpful for the newbies. These messages are preinstalled and
can be altered in any way the operator wants. These messages will have complete information
about certain products or they can be simple greetings. It is totally upto you. These messages
allow you to manage your chats simultaneously and save your time.
Offline mode and social buttons are also very helpful features. Of course, you cannot be online
at all the times, so you need to have an offline mode that will allow your clients to leave a
message for you with an email address. The social buttons will direct your clients to your social
media pages that will increase your traffic and increase sales chances.