AIMS and OBJECTIVES AIMS: To develop an awareness and understanding of the keyskills that coaches require in providing the best possiblesupport for their clients.OBJECTIVES: • To understand the role of the coach-client relationship• To develop the skills of effective coaching• To transfer best practice from the workshop and apply it to the coach-client relationship
FOUNDATIONS 90 % on TELEPHONE NON JUDGEMENTAL NON DIRECTIONAL NO ANSWER
A DeFinition of COACHING “Coaching is about performing at your bestthrough the individual and private assistanceof someone who will challenge, stimulate andguide you to keep growing.” by Gerard O’Donovan
COACHING IN ACTION THE G R O W MODEL Prepared by Gerard O’Donovan
PURPOSE To introduce participants as coaches to the powerful coaching method of the GROW sequence of questioning, and enable them to see their way forward on personal and work-‐related issues
INTRODUCTION For a coach to bring out the best in a performer, they must allow and enable them to review past performance. The purpose behind this is to determine the best place to begin changing their actions with a view to improving future performance.
PURPOSE To give participants a simple and effective coaching tool to improve their own performance on a job-‐related task. To enable them to learn self-‐coaching so that they can change their actions and improve future performance without supervisory help.
APPLICATION You can use this self-‐coaching activity as a trainer, line manager (who really wants to delegate) or external coach with staff or participants who must learn to trust their own experience as a basis for future, improved performance. The simple structure implicit in the process can be trusted by performers and supervisors.