SICURA the noHold Knowledge Management Platform

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noHold Augments Its Products Portfolio by Launching SICURA™, Knowledge Management Platform. noHold, Inc. recently released a new Knowledge Management Platform called SICURA. This software provides a better way to organize, store, and share information, securely.

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SICURA the noHold Knowledge Management Platform

  1. 1. noHold, Inc. Copyright © 2013 Knowledge Management Platform TM
  2. 2. Before Some Knowledge Management Platforms are complex and require many resources.
  3. 3. noHold provides a Knowledge Management Platform that is easy to maintain.
  4. 4. And provides a superior end user experience. Hello
  5. 5. The central component of SICURA is a database we call ArticlesManager™ ArticlesManager™
  6. 6. To help the platform Administrators, we added tools to manage content and capture usage Metrics. ArticlesManager™ Metrics Content Editor Content Maintenance Workflow Administrators
  7. 7. Users are provided with two ways to access the content; the Virtual Agent and Search ++. ArticlesManager™ Metrics Content Editor Content Maintenance Workflow Search ++ Virtual Agent End Users Agent Corporate Social Partner Community Administrators
  8. 8. An API set was created to integrate SICURA with external data sources. Search ++ Virtual Agent API Live Chat KM CMS CRM End Users Agent Corporate Social Partner Community Administrators ArticlesManager™ Metrics Content Editor Content Maintenance Workflow
  9. 9. SICURA We wrapped up all components in one platform called SICURA. ArticlesManager™ Metrics Content Editor Content Maintenance Workflow Search ++ Virtual Agent API Live Chat KM CMS CRM End Users Agent Corporate Social Partner Community Administrators
  10. 10. Why SICURA?  Mobile friendly applications  Interactive and Diagnostic Artificial Intelligence patented technology increasing First Contact Resolution  Capture Voice of the Customer and Knowledge Gap Analysis  Multilanguage Support  Single repository of information for entire enterprise.  Personalization through integration with CRM systems  Includes specific applications designed for various company organizations: Sales, Marketing, Support, Call Center, etc. SICURA ArticlesManager™ Metrics Content Editor Content Maintenance Workflow Search ++ Virtual Agent API  Available 24/7 on the Cloud
  11. 11. www.noHold.com noHold Inc. builds Virtual Agents that help some of the most successful companies in the world, increase revenue and decrease cost, while increasing customer satisfaction. Smarter Self-Service Attract. Convert. Fulfill. Support. noHold, Inc. Copyright © 2013

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