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CJN 405 Lecture 3-22-11


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This is a copy of my Power Point presentation on the topic of Organizational Culture Theory and Critical Theory. This lecture was taught at Suffolk University Communication Department on March 22, 2011.

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CJN 405 Lecture 3-22-11

  1. 1. CJN-405-D Communication TheorySpring 2011<br />Professor: Dr. Gloria M. Boone<br /><br />Guest Lecturer: Natalia Musatova<br /><br />
  2. 2. Class Layout<br /><ul><li>Introduction
  3. 3. Lecture: Organizational Culture Theory</li></ul> Critical Theory<br /><ul><li>Discussion
  4. 4. Trivia Quiz
  5. 5. Evaluations</li></li></ul><li>Organizational Culture Theory<br /><ul><li>Understand organization (org.) through cultural lens
  6. 6. Proposed by anthropologist Clifford Geertz
  7. 7. Explore org. life beyond popular culture
  8. 8. Organizations have values, stories, goals, practices and philosophies</li></li></ul><li>What is Organizational Culture?<br />“Culture is not something an organization has; a culture is something an organization is”.<br /> Pacanowsky & O’Donnell-Trujillo, 1982, p. 146.<br />
  9. 9. Organizational Culture<br />“I don’t know how it started, either. All I know is that it’s part of our corporate culture.”<br />
  10. 10. Culture<br />Organization Culture = beyond the variety of races, ethnicities, backgrounds, etc.<br />Culture is communicatively constructed<br />Culture is distinct to each organization<br />Includes emotional and psychological climate (i.e. morale, attitudes and levels of productivity)<br />
  11. 11. Organizational Culture<br />Example: Winner Culture<br />
  12. 12. Assumptions of Organizational Culture Theory<br />Members create and maintain a shared sense of organizational reality (shared values)<br />Use and interpretation of symbols (stories, rituals, communication styles)<br />Cultures vary across organizations, and interpretations of actions within these cultures are diverse.<br />
  13. 13. Shared Symbols<br /><ul><li>Actions, routines, rituals, conversations
  14. 14. Each symbol has a unique meaning that people attach to these symbols
  15. 15. Physical, behavioral and verbal symbols (ex.: building décor, customs and rituals, jokes and stories)</li></li></ul><li>Organizational Culture Theory<br /><ul><li>“…Observe, record, and make sense of the communicative behavior of organizational members” (Pacanowsky and O’Donnell-Trujillo, 1982, p. 250)
  16. 16. Understand the “totality or lived experience within organizations” (Pacanowsky, 1989, p. 250).</li></li></ul><li>Organizational Culture Theory<br />
  17. 17. Critical Theory<br />Stanley Deetz-<br /><ul><li>Challenges organizational corporate structure
  18. 18. Need for balance between corporate and human interests
  19. 19. Workplaces can be made more productive through communication reforms</li></li></ul><li>Critical Theory<br />Corporate dominance (emphasis on managerial control) in decision making<br />Corporate messages shape reality (meanings and values)<br />Language and communication strategies contribute to corporate climate<br />
  20. 20.
  21. 21. Critical Theory: Types of Control<br />Strategy-Overt Managerial Control<br /><ul><li>Desire to control above all
  22. 22. Focusing on control to avoid conflict</li></ul>Consent-Covert Control Without Objection <br /><ul><li>Control through voluntary consent
  23. 23. Common sense control
  24. 24. Examples: GPA, admissions standards, academic hierarchy, and other policies</li></li></ul><li>Critical Theory: Power Struggle<br />
  25. 25. Critical Theory: SOLUTION<br /><ul><li>Democratic approach
  26. 26. Mediation not persuasion
  27. 27. Management reintegrated</li></ul>into production<br /><ul><li>All stakeholders should</li></ul>have a “voice” and be <br />committed to the organization’s success<br />
  28. 28.
  29. 29. Questions?<br />Let’s Discuss<br />