St. Vincents Private Hospital Physical Security


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St. Vincents Private Hospital Physical Security

  1. 1. St. Vincent’sPrivate HospitalPhysical Security BestPractice: Deployment& Strategy December 15th Neal Mullen Deputy Director of ICT Operations St. Vincent’s Healthcare Group Stephen Moody Senior Solution Designer Vis-Security Solutions Ltd Garrett Heraty Cisco Account Manager14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 1
  2. 2. Who are St. Vincent’s Healthcare Group? St Vincent’s Healthcare Group, (incorporating St Vincent’s University Hospital, St Vincent’s Private Hospital and St Michael’s Hospital) provides acute general medical care serving the South East region of Dublin and surrounding areas. SVUH & SVPH are both JCI Accredited •SVHG sees in over 60,000 inpatients and over 110,000 outpatients per annum. Total number of staff exceed 4,000. Total number of beds exceed 1,000 •The National Tertiary Referral Specialities for -Cystic Fibrosis, Liver Transplantation and Lung Transplant Programme •Medical, Surgical Specialities and Centre of ExcellenceSt. Vincent’s University Hospital is a major academic teaching hospital, affiliated to University College Dublin, committed to patient focused care14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 2
  3. 3. About the Support Team • Neal Mullen, Deputy Director of ICT Operations reporting to the Group Director of ICT • Supporting a large Layer III network, large wireless network • Supporting 2,000+ computers, 180+ servers, 300Tb+ and a large number of enterprise level clinical applications • Team has very high levels of qualifications with Cisco, Microsoft, security, VMware, ITIL, forensics and SAN/Server hardware etc. • Dedicated project management team14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 3
  4. 4. St. Vincent’s Private Hospital: The Challenge •Multiple points of entry / exit to the Hospital campus •Improve Hospital safety, security and efficiencies •Improve ability to deter, prevent, respond, investigate incidents •Integrate with group’s Microsoft Active Directory •Integrate with group’s Human Resources System Existing Cisco Infrastructure •Create unique identifier for all staff and contractors Core: Catalyst 6500, Catalyst 4500 Edge: Catalyst 3750E’s & 3750X’s •Remove requirement for keys and key pads Wireless: Cisco WLC & Accesspoints Security: Cisco ASA Firewall & Ironpoint E-mail •Assist with limiting the requirement for increased & Web Filtration numbers of security guards Management: Cisco Works“The hospital wanted to move away from a segmented security camera design”14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 4
  5. 5. St. Vincent’s Private Hospital: Security System Objectives  To develop an IP based solution that would integrate with the existing network and be highly flexible  Departmental access to specific Cameras for that department, such as where the Pharmacy Department have a wall mounted screen showing a number of cameras and where the Stores Department have integrated with video intercoms  Full integrated solution with wireless, VoIP Telecoms and IP handsets  Ability to integrate physical security solutions in other hospital building management systems14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 5
  6. 6. Why Cisco?  The network within SVUH/SVPH is a complete a Cisco network. This is one network and not two networks connected.  It is managed as one network  All systems are replicated across both sites  All systems can be run from either site  It is one Active Directory Domain  Single ICT Department and support mechanism  Both hospitals are managed by the same team, they both have different requirements as one is “We needed a solution that would be a Private Hospital and the other is a University easily designed, integrated and Hospital deployed. Time to production was  The solution is very flexible and has the ability critical” says Neal Mullen to grow very easily. It incorporates access control, intercoms, video intercoms, integration with VoIP, IP handsets and intrusion detection“We didn’t want to buy separate monitoring and control systems for our video cameras, and access controls. The Cisco physical security solutionlets us control all of these systems from a single interface.” —Neal Mullen, Deputy Director of ICT St. Vincent’s University Hospital 14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 6
  7. 7. Business Results  Access to live and recorded video, on- demand. 360 degree visibility of the  Hospital Picture entire campus  Greater ICT and Hospital Security Personnel efficiencies  Anticipated faster response time to security alerts, consolidated solution with a single screen for full management  Reduced time to investigate security alerts with intuitive analytical software  Single infrastructure to manage  Better utilisation of our existing IP network  Dedicated VLAN design improved electronic security even further  Ensures SVPH meet Data Protection legislation in this area14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 7
  8. 8. Who are ViS Security Solutions ?  Established in 1989  Multiple Disciplined Solutions Provider  Specialise in Healthcare and Pharmaceutical  Professional Design and Consultancy Services  Leading IP Integrated Solutions Provider since 2004  Cisco ATP for Physical Security  Extensive Accreditations and Certifications  Consultative Collaborative approach to Design ViS Security Solutions Objective and System Implementation To create a collaborative partnership  Demonstration, Training and Support Facilities with Cisco that offers an “end to end” solution to the client with a significant return on investment, reduction in the total cost of ownership and a substantial increase in security effectiveness by providing intuitive, easy to manage, physical security solutions. “A Modern Approach to Security Collaboration”, One of the biggest threats to IT Security is not securing the building itself !14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 8
  9. 9. St Vincent’s, Understanding the Landscape  Geographical Location of the Hospital and Situational Awareness  Physical Layout and Design of Building  The Number of Uncontrolled Access Points within the Hospital  Departmental Security including Pharmacy, Pediatrics, Food Services, Dispensary etc  Access and Monitoring of Controlled Areas  Level of Physical Manned Security within the The Risk Analysis Facility The risk assessment would be  Procedures of Manned Security, How to conducted from the lower levels of the Identify and Respond to Incidents hospital premises and continue to the roof, covering all areas throughout the  Handling, Collating and Distribution of Incident floors and assessing the risks in conjunction with the proposed Information equipment, and how this equipment could be used effectively and integrated with other systems in order to thwart the risks. “A Modern Approach to Video Surveillance”, Not every camera is designed to capture those special moments, capture those business critical moments too !14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 9
  10. 10. St Vincent’s Design Process, The Challenges  Design a Solution that would meet the Hospital Management Operational and Functional Requirements  Minimise the Risks and Threats posed to Patients Visitors and Staff  Provide Reassurance to all Occupants within the Hospital  Provide an Intuitive, Easy to Manage Platform  Automate Processes and Workflows through Intelligent Integration The Challenges  Meet Data Protection Legislation The system solution would be  Provide a Scalable, Future Proofed designed to meet the operational and functional requirements of the hospital Architecture that can be extended to include which would be deployed to protect other Hospitals and Buildings within the staff, visitors, patients and hospital Campus assets from wilful damage, neglect and criminal activity. “A Modern Approach to Intrusion Detection”, The workplace is a personal environment, why would you share it with strangers !14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 10
  11. 11. St Vincent’s, The Solution  Cisco Physical Security Management Platform  Cisco Physical Access Control Manager  Controlling over 150 Doors  Cisco Video Surveillance Operations Manager  Cisco 40” LCD Monitor Displays and Virtual Matrix Platform  Cisco Raid 5 Storage Solution with 66TB of Storage  Cisco IP PoE Internal and External Cameras  Integrated Alarm Detection Systems  Integrated IP Telephony with IP Voice Intercoms and Access Control  Security Management Control Room with Integrated Cisco Front End GUI Hosting all Systems “A Modern Approach to Fire Detection”, Their lives are in your hands, protect your most vital company assets !14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 11
  12. 12. St Vincent’s, The Future, Continued Support ViS in Partnership with Cisco shall provide continual support to St Vincent’s through our Technical and Risk Analysis Program which will assist the Hospital in developing a strategy in moving forward that will provide a campus wide solution. Our Continual Support and Development will provide  Updates on Risks and Challenges  Development of a Campus Security Strategy  Protection of Campus Original Security Collaboration and Return on Investment Investments Providing a collaborative, scalable and  Technology Migration Strategy future proofed platform that will address the future requirements of the  Increased Savings by providing Operational hospital and campus, designing the systems that will integrate 3rd party Efficiencies systems, provide a protection in  Increased Opex Savings by Collaboration campus investment and deliver increased security results. between Security and Facilities Platforms “A Modern Approach to Design”, Help us to help you identify, recommend, plan, transform and save !14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 12
  13. 13. Q&A For more information or to contact us or ask a question at any time after this webcast, please visit © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 13
  14. 14. 14891_11_2008_c1 © 2010 Cisco Systems, Inc. All rights reserved. Cisco Public 14