Training And Development Why Bother

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Training And Development Why Bother

  1. 1. Employee Training and Development: Why bother?
  2. 2. Training and development can be initiated for a variety of reasons: <ul><li>To train to a specific job, promotion, or skill set. </li></ul><ul><li>When a performance evaluation indicates improvement is needed </li></ul><ul><li>As part of an overall professional development program </li></ul><ul><li>As part of a succession plan to help an employee be eligible for a planned change in role in the organization </li></ul>
  3. 3. Benefits to employees and employers: <ul><li>Increased job satisfaction and morale among employees, therefore increased productivity </li></ul><ul><li>Increased employee motivation </li></ul><ul><li>Increased efficiencies in processes, resulting in financial gain </li></ul><ul><li>Increased capacity to adopt new technologies and methods </li></ul>
  4. 4. Cont.: Benefits to employees and employers: <ul><li>Increased innovation in strategies and products </li></ul><ul><li>Reduced employee turnover </li></ul><ul><li>Enhanced company image, e.g., conducting ethics training (i.e., Everyone Serves Youth) </li></ul><ul><li>Risk management, e.g., training about sexual harassment, diversity training </li></ul>
  5. 5. General Topics for T & D: <ul><li>Communication </li></ul><ul><li>Computer skills </li></ul><ul><li>Customer service </li></ul><ul><li>Diversity </li></ul><ul><li>Ethics </li></ul><ul><li>Human relations </li></ul><ul><li>Quality initiatives </li></ul><ul><li>Safety </li></ul><ul><li>Sexual harassment </li></ul>
  6. 6. T & D available at QL by Subject <ul><li>Personal Efficiency </li></ul><ul><ul><li>Career management </li></ul></ul><ul><ul><li>Conflict management </li></ul></ul><ul><ul><li>Influencing skills </li></ul></ul><ul><ul><li>Presentation skills </li></ul></ul><ul><ul><li>Problem solving </li></ul></ul><ul><ul><li>Stress management </li></ul></ul><ul><ul><li>Time management </li></ul></ul><ul><ul><li>Visual communication </li></ul></ul><ul><ul><li>Writing skills </li></ul></ul>
  7. 7. T & D available at QL by Subject <ul><li>Managerial </li></ul><ul><ul><li>Coaching skills </li></ul></ul><ul><ul><li>How to give feedback </li></ul></ul><ul><ul><li>Leadership skills </li></ul></ul><ul><ul><li>Management of change </li></ul></ul><ul><ul><li>Managing people </li></ul></ul><ul><ul><li>Motivating your employees </li></ul></ul><ul><ul><li>Organizing skills </li></ul></ul><ul><ul><li>Planning </li></ul></ul><ul><ul><li>Project management </li></ul></ul><ul><ul><li>Teamwork </li></ul></ul>
  8. 8. T & D available at QL by Subject <ul><li>Library </li></ul><ul><ul><li>Cataloging </li></ul></ul><ul><ul><li>Collection development </li></ul></ul><ul><ul><li>Customer service </li></ul></ul><ul><ul><li>Marketing </li></ul></ul><ul><ul><li>Reference </li></ul></ul>
  9. 9. Available at QL by Compentency <ul><li>General </li></ul><ul><ul><li>Customer service </li></ul></ul><ul><ul><li>Flexibility </li></ul></ul><ul><ul><li>Information seeking </li></ul></ul><ul><ul><li>Initiative </li></ul></ul><ul><ul><li>Reliability </li></ul></ul><ul><ul><li>Teamwork </li></ul></ul>
  10. 10. Available at QL by Compentency <ul><li>Managerial </li></ul><ul><ul><li>Developing others </li></ul></ul><ul><ul><li>Impact and influence </li></ul></ul><ul><ul><li>Recognizing performance </li></ul></ul><ul><ul><li>Team leadership </li></ul></ul>
  11. 11. Available at QL by Competency <ul><li>Leadership </li></ul><ul><ul><li>Building library talent </li></ul></ul><ul><ul><li>Commitment to the library </li></ul></ul><ul><ul><li>Holding others accountable </li></ul></ul><ul><ul><li>Influencing others </li></ul></ul><ul><ul><li>Leading the team </li></ul></ul><ul><ul><li>Striving to achieve </li></ul></ul><ul><ul><li>Thinking strategically </li></ul></ul><ul><ul><li>Team commitment </li></ul></ul>
  12. 12. What to train for: <ul><li>Value added </li></ul><ul><li>Performance </li></ul><ul><li>Promotion </li></ul><ul><li>Internal and external customer satisfaction </li></ul><ul><li>Standards for professional competency </li></ul>
  13. 13. Mandatory or voluntary? <ul><li>Currently only one professional development item is mandatory per year. </li></ul><ul><li>Should more trainings be mandatory for employees and under what conditions and standards? </li></ul><ul><li>Union objection. </li></ul>
  14. 14. Are we prepared for the future? <ul><li>Without proper training are we setting ourselves and our staff up to fail? </li></ul><ul><li>Should training be mandatory for supervisory positions (librarian and clerk alike)? </li></ul><ul><li>If so, what do need to do to make this happen? </li></ul>
  15. 15. For more information: <ul><li>Contact Emanuel Albu – Training Manager of Training and Development </li></ul><ul><li>718-990-8544 </li></ul><ul><li>http://staff.queenslibrary.org/PND/Training_Resources/Learn_Main.htm </li></ul>

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