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employee engagement valuentis six pillars nicholas j higgins human capital management management pathfinder report human capital reporting hr function people management eeaps strategic employee engagement eeap hr directors summit 2016 employee engagement accelerator programmes leadership methodology scart valbs management innovation flipped classroom mcq playmaker good manager 12 key differentiators manager leader good leader talent management 5d framework organisations patient staff healthcare world class ee reality matrix ambitious hr functions 4-ball ee reality matrix organisation performance human capital measurement workforce intelligence maria crudge hr measurement hr scorecard client project hr metrics hierarchy schering cmas technology master of science interview transcript ee playbook 4-ball model evaluation hr value curve hr directors summit