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Open Approach to Customer Success

How can we make a bigger impact with customer success? We open it up for everyone. When everybody within the company in participating in the customer success mission a bigger impact to the business is created. From higher adoption, higher retention and lower churn, revenue expansion, customer advocacy and overall higher growth.

Zoe, customer success technology by Totango is enabling for companies to open up customer success and include the entire company in that mission.

Totango provides customer success solutions for growing businesses thru data-driven, customer centric approach.

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Open Approach to Customer Success

  1. 1. OPEN APPROACH TO CUSTOMER SUCCESS Guy Nirpaz, Co-Founder & CEO
  2. 2. The Open Approach to Customer Success Guy Nirpaz, Co-Founder & CEO
  3. 3. How can we make even a bigger impact
  4. 4. CUSTOMER
  5. 5. CUSTOMER
  6. 6. 1 2 3 Access Participate Impact democratize customer data make accessible to anyone when cross functional teams can self organize and participate in customer needs initiatives and customer causes are created and customer impact is made
  7. 7. open approach to customer success
  8. 8. modern, agile, customer success platformNEW
  9. 9. Democratize customer success and data and make accessible and present for the entire company Signup and encourage participation of all to engage and impact customer success. NEW
  10. 10. @zoe Who are 3 good references I can use for a deal? Take a look, @guy
  11. 11. CUSTOMER CEO CUSTOMER SUCCESS MANAGER
  12. 12. CUSTOMER CEO ENGINEER MARKETING DIRECTOR CUSTOMER SUCCESS MANAGER
  13. 13. CUSTOMERCEO ENGINEER MARKETING DIRECTOR CUSTOMER SUCCESS MANAGER
  14. 14. @zoe should I invite Eric, Zoom CEO, to speak at the CSS? @guy you bet!
  15. 15. 1 2 3 Access Participate Impact
  16. 16. meet
  17. 17. Learn more at www.totango.com
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How can we make a bigger impact with customer success? We open it up for everyone. When everybody within the company in participating in the customer success mission a bigger impact to the business is created. From higher adoption, higher retention and lower churn, revenue expansion, customer advocacy and overall higher growth. Zoe, customer success technology by Totango is enabling for companies to open up customer success and include the entire company in that mission. Totango provides customer success solutions for growing businesses thru data-driven, customer centric approach.

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