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Mgt 230 Final Exam
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1. Planning involves all of the following EXCEPT:
Analyzing current situations
Determining objectives
Determining rewards for goal achievement
Deciding actions to be taken
2. _______ is specifying the goals to be achieved and deciding in advance the appropriate actions
needed to achieve those goals.
A. Staffing
B. Leading
C. Organizing
D. Planning
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3. Advances in genetic engineering and biotechnology are expected to produce some food
products that will become available year-round even in northern climates. These changes will
provide grocers with an opportunity to reduce their shipping costs while at the same time,
offering fresher produce to their customers. These advances are an example of changes in the
4. _________ trends regarding how people think and behave have major implications for
management of the labor force, corporate social actions, and strategic decisions about products
and markets.
5. 5) Which of the following is a step in the decision-making process?

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6. Which is a step in the decision-making process?
7. The targets or ends the manager wants to reach are called:
8. In the _______________ stage of the planning process, managers should weigh the advantages,
disadvantages, and potential effects of each alternative goal and plan.
9. Tactical planning would include which of the following?
10. The internal analysis component of the strategic management process assesses the
organization’s
11. Suppose you face a question regarding how to handle a defective piece of equipment that your
company sold. To tell the customer would cost you a substantial amount of money, but if the
equipment fails, it could lead to serious injury of the customer. You decide to disclose the defect
and suggest alternatives to eliminate the risk of injury. This decision employs which ethical
approach?
12. Scenario A. Your organization faces an ethical question. There has been a problem with your
accounting process that has resulted in lower profits being reported than were actually earned.
You are attending a meeting where senior management is deciding how to handle the situation.
The people at the table have varying views of what action to take and why.John wants to report
the error immediately because he believes that it is the right thing to do and that will keep them
all out of jail.Bruce wants to report the error because it is the honest thing to do.After hearing
his colleagues' opinions, Carlos says he wants to report the error as well because he believes the
group is right. 32. Carlos is using which ethical system for his decision making?
13. Which of the following statements about matrix organizations is true?
14. In the study by Lawrence and Lorsch, companies in complex, dynamic environments developed
_____ levels of differentiation; and _____ levels of integration.
15. An aspect of the organization’s internal environment created by job specialization and the
division of labor is called
16. An organization with departmentalization that groups units around products, customers, or
geographic regions is called a:
17. Which of the following statements about matrix organizations is true?
18. An organization with departmentalization that groups units around products, customers or
geographic regions is called a
19. Sports International (SI) began business by making shoes for athletes. They soon expanded into
making shoes for non-athletic purposes. They now manufacture and distribute clothing, sporting
equipment and protective sports gear worldwide. They are departmentalized by products sold
to serious athletes, products sold to "weekend" athletes and products sold to sports teams. SI
has utilized which form of departmentalization?

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20. The trait known as leadership motivation suggests that great leaders
21. A leadership perspective that attempts to identify what effective leaders do and the behaviors
they exhibit is referred to as the
22. __________ leadership invites colleagues at the same level to solve problems together.
23. Leaders who relate to others to serve their needs and enhance their personal growth while
strengthening the organization are known as
24. The basic goal of managing diversity is to:
25. Future trends in the labor force include a
26. Behavior that gives purpose and meaning to organizations, while envisioning and creating a
positive future is:
27. The correspondence between actions and words that include characteristics such as honesty
and credibility is known as
28. Owners from two businesses have asked you which type of control system they should utilize.
To help you make your decision, they have each provided a brief description of their
organization. Alpha Omega, Inc., is a large corporation built in the 1950s. They produce chemical
concentrates for industrial cleaning. Their organization uses a strict set of rules and regulations
with their workforce. They have the ability to track a large amount of data using statistical
techniques. Mid-Atlantic Health is a regional medical center. They want to use a control system
that will allow them to tie pricing of services and profits to specific services in the medical
center. The control systems that should be used in the scenarios above were developed by
29. Your manager is speaking to a group of employees about a problem in your department.
Employees are not complying with the rules regarding clocking in and clocking out each day. The
rules in this situation are very important as employees will not receive their correct pay if the
clocking procedures are not followed. There are three suggestions being considered to address
this problem.
1. Employees will be monitored at the entrance during shift changes to make sure that each
complies with the procedure.
2. Reports will be reviewed at the end of each pay period. The reports will contain data
tracking the number of employees not complying with the procedures each shift. Employees
violating the procedure will be counseled to correct the problem.
3. A new procedure will be developed describing an easier procedure for employees to follow.
Training will be conducted so that each employee knows the policy and the procedure before it
is enacted.
Option 1 describes which approach to bureaucratic control?
30. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his or
her job as a manager and how he or she spends time. Using the description below, which
function of management is the CEO most likely describing in this example? "My job, for some

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part of each day, is to empower our employees to think of things in new and different ways, not
just to come to work and complete the tasks on a list."
31. Suppose you are interviewing the CEO of a large company. The CEO is telling you about his or
her job as a manager and how he or she spends time. Using the description below, which
function of management is the CEO most likely describing in this example? "Every six months or
so, my senior management team and I meet to discuss the goals that will be achieved over the
next year, three years, and beyond. We then make sure we are clear on who will take
responsibility to see that the appropriate actions are undertaken to achieve our goals within the
time frame we set."
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