Intelligent Use of Social Media in the 21st Century

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How to make the most of the most powerful tool on the planet.

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Intelligent Use of Social Media in the 21st Century

  1. 2. In the beginning... The printing press The first mass media tool in the world was Gutenberg's printing press. Excellent if you want to send the same message to lots of people. One-to-many
  2. 3. In the beginning... Telephony Telephones brought about real-time, two-way communication. Excellent for immediate, personal communication. One-to-one
  3. 4. In the beginning... Radio & Television Radio and television enriched the messages being sent. The consumers are given some choice in what to consume, via channels. One-to-many
  4. 5. In the beginning... 20 th Century Internet The internet combined all of these formats into a single medium. In the early stages, it was expensive to create content.
  5. 6. Where we are now 21 st  Century Internet (Web 2.0) Today, the technology allows the users to post their own content, so the consumers have become producers as well. This completely changes the way organizations can communicate with their target audience.
  6. 7. What it means to your organisation The Old Paradigm Your organisation
  7. 8. What it means to your organisation The Old Paradigm Your organisation Your audience
  8. 9. What it means to your organisation The Old Paradigm Your organisation Your audience Your message - the same one, that goes to everyone This could be print, radio, TV, or even early websites
  9. 10. What it means to your organisation The Old Paradigm Your organisation Your audience Your message Eventually, the audience had the chance to talk back to you
  10. 11. What it means to your organisation The Old Paradigm Your organisation Your audience Your message Eventually, the audience had the chance to talk back to you But they couldn't talk to each other
  11. 12. What it means to your organisation The Old Paradigm Your organisation Your audience Your message All new information came to you from external sources
  12. 13. What it means to your organisation The Old Paradigm Your organisation Your audience Your message Everyone got the same message. If they weren't interested, you wasted resources and annoyed your audience
  13. 14. What it means to your organisation The Current Paradigm Your organisation Your audience Your message Modern websites allow your audience to comment on items and start conversations with each other
  14. 15. What it means to your organisation The New Paradigm Your organisation Your audience Your message Your audience will be able to create their own content, post events, report breaking news and answer other peoples' questions
  15. 16. What it means to your organisation The New Paradigm Your organisation Your audience Your message Your audience will be able to break news stories for you, reducing your costs, while adding value to your organisation
  16. 17. What it means to your organisation The New Paradigm Your organisation Your audience Your message Your audience will be able to organise events amongst themselves
  17. 18. What it means to your organisation The New Paradigm Your organisation Your audience Your message Your audience will be able to answer other users' questions - reducing your support costs and creating brand advocates
  18. 19. What it means to your organisation The New Paradigm Your organisation Your audience Your message Knowing how an individual user interacts with your organisation allows completely personalised offers
  19. 20. Why is communication a good idea? "I get the idea, but so what?"
  20. 21. Why is communication a good idea? "I get the idea, but so what?" Communication leads to communities, which leads to a sense of belonging and loyalty.
  21. 22. Why is communication a good idea? "I get the idea, but so what?" Community members help each other.
  22. 23. Why is communication a good idea? "I get the idea, but so what?" Community members help you.
  23. 24. Why is communication a good idea? "I get the idea, but so what?" Community members help expand your community.
  24. 25. Will a community help my organisation? "That's charming, but I've still got kids to feed!"
  25. 26. Will a community help my organisation? "That's charming, but I've still got kids to feed!" Retaining your existing clients is a lot more profitable than finding new ones.
  26. 27. Will a community help my organisation? "That's charming, but I've still got kids to feed!" Turning your loyal clients into brand advocates provides the most powerful form of marketing for no extra cost.
  27. 28. Will a community help my organisation? "That's charming, but I've still got kids to feed!" Letting your clients help each other reduces your support costs.
  28. 29. Will a community help my organisation? "That's charming, but I've still got kids to feed!" Knowing more about your clients allows you to send targeted, relevant messages - reducing wasted effort and expenditure, and getting the right message to the right person.
  29. 30. What's different about NinetyTen? "I've got a Facebook page and a Twitter feed already..." With Ninety Ten, you own your community. You control the data, the users and the content.
  30. 31. What's different about NinetyTen? "I've got a Facebook page and a Twitter feed already..." It will stay there for as long as you want it stay there. (How's your MySpace page doing?)
  31. 32. What's different about NinetyTen? "I've got a Facebook page and a Twitter feed already..." The community is about you - your users can separate it from their social lives on other sites. (For when people really don't need to see how drunk you were at that party...)
  32. 33. What's different about NinetyTen? We help connect your users for you Ninety Ten's products are all built around a core component that we call the Engagement Engine. It uses proprietary algorithms to match users to people and content.
  33. 34. What's different about NinetyTen? We help connect your users for you Users can interact with content.
  34. 35. What's different about NinetyTen? We help connect your users for you The system then recommends users that you might be interested in, based on shared interests.
  35. 36. What's different about NinetyTen? We help connect your users for you Eventually, users will connect with each other via the site.
  36. 37. What's different about NinetyTen? We help connect content to your users The system learns if recommendations are ignored.
  37. 38. What's different about NinetyTen? We help connect content to your users. Content can be recommended based on relationships.
  38. 39. What's different about NinetyTen? We help connect content to your users The system also recognises which pieces of content are connected, via tags.
  39. 40. What's different about NinetyTen? We help connect content to your users Users are then associated with tags, which allows the system to make further inferences.
  40. 41. What's different about NinetyTen? We help keep people engaged It does lots of other clever stuff too, but we can't give all our secrets away here. All you need to know is that your users will always be able to find new, exciting, relevant content.
  41. 42. NinetyTen and your organisation What can we do for you? Whatever your organisation requires from a social network, NinetyTen will be able to build you the system you need.
  42. 43. NinetyTen and your organisation What can we do for you? Whatever your organisation requires from a social network, NinetyTen will be able to build you the system you need. All of our packages are completely customisable and can be tailored to suit any type of organisation and goal.
  43. 44. NinetyTen and your organisation What can we do for you? Whatever your organisation requires from a social network, NinetyTen will be able to build you the system you need. All of our packages are completely customisable and can be tailored to suit any type of organisation and goal. Whether you want a network for your customers, members or even employees, we can build it.
  44. 45. One network. Yours. SM www.ninetyten.com 7 Cork St., 4 th floor, Mayfair, London W1S 3LH | ph +44 (0)20 7434 4141 | fx +44 (0)20 7437 2413 | www.ninetyten.com

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