User survey results lc

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User survey results lc

  1. 1. Web SurveyResultsOverviewLeadership CouncilMarch 7 2012
  2. 2. How often do you visit the District’sweb site, arapahoelibraries.org?
  3. 3. Where are you, mostoften, when you use the website?
  4. 4. How often do you use your phone ormobile device to accessarapahoelibraries.org?
  5. 5. How old are you?
  6. 6. Patron Site Use Responses:Primary Purpose 55% use the web site to perform account- related activity 41% use the site to search for items 8% use the site to access downloadable items 6% use the site for readers advisory 4% use the site for research 2% use the site to find information about programming and events
  7. 7. Patron Site Use Responses:Secondary Purpose 32% use the web site to perform account- related activity 26% use the site to search for items 12% use the site for readers advisory 11% use the site to find information about programming and events 11% use the site for research 8% use the site to access downloadable items
  8. 8. Staff Responses:What’s the most important thing forour patrons? 28% account features 18% catalog/classic catalog 18% ebooks/downloadables 13% search 5% information 3% programming and events
  9. 9. Staff Response:What’s the most important thing YOUuse? 40% catalog/classic catalog 35% ebooks/downloadables 11% databases 10% readers advisory 8% information 6% programming
  10. 10. Staff Responses What problems do patrons have?  27% catalog/classic catalog  23% ebooks/downloadables What problems do staff have?  28% catalog/classic catalog  22% ebooks/downloadables  18% search  15% site speed/performance  8% cart/book bag
  11. 11. Staff Responses How could the site support your work better?  18% “ok as is”  14% improved search  12% improved speed/performance  12% visibility of X If you could change one thing…  13% ebooks/downloadables  11% catalog/classic catalog  11% visibility of X  9% “nothing,” “no suggestions”
  12. 12. 5 Recommendations Rebuild the web site as a portal to the catalog and other tools, rather than a second catalog. Improve III account experience. Improve search function across formats. Keep exploring and expanding reader advisory opportunities. Reconsider content refresh intervals of content for web team workflow.

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