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design for participation:
lessons from museums

                         nina simon, museum 2.0
                         n...
where i live
what i do
balboa park online collaborative
boston children’s museum
calgary science center
chabot space science center
chi...
what i focus on



the participatory institution
is a place where visitors can
create, share, and connect
with each other ...
in cultural institutions, that can mean...




   Stanford Art Center      upper: chicago children’s museum   Minnesota Hi...
and it requires some changes




Authority is content provider   Authority is platform provider
how do you design
    a space to support
community engagement
   & meaningful visitor
         participation?
three core challenges on the web



   ✴ participation inequality
   ✴ variable quality amateur content
   ✴ limited tools...
three design techniques



✴ scaffold participation
✴ design for thoughtful response
✴ design from “me” to “we”
three design techniques



✴ scaffold participation
✴ design for thoughtful response
✴ design from “me” to “we”
90,000 visitors, 37,000 posters made
average time poster-making: 25 minutes
social participation also requires scaffolding




                                               GoMA

                  ...
giving good instructions




                           SFMOMA
SFMOMA
three design techniques



✴ scaffold participation
✴ design for thoughtful response
✴ design from “me” to “we”
web 2.0 is software
that gets better the more
people use it
       -Tim O’Reilly, technologist and publisher
turning trash into data




   Auckland Museum        Minnesota History Museum
an exhibit that gets better the more people use it?




                                    Worcester City Gallery and Mus...
all of this hinges on responsiveness




    Chicago History Museum       Staff of Life grocery store
and asking good questions




                            Ontario Science Centre
DAISY: How do I know I'm talking to a human
and not just another machine?

DAISY: Are you sure that I'm not a real person
...
Lowell National Historical Park
three design techniques



✴ scaffold participation
✴ design for thoughtful response
✴ design from “me” to “we”
less like this                         more like this




        Photo by cybertoad on Flickr
who are you relative to the institution?
social infrastructure for interaction




                                Advice, University of Washington
I’ve never had a gay friend. It was unbelievably
exciting to find myself facing him with his body,
opinions and identity. I...
what’s next?


the participatory institution
is a place where visitors can
create, share, and connect
with each other arou...
BAR                 MUSEUM
venue that           creative,


                +
encourages           interactive,
interperso...
continue the conversation...
                                  @ninaksimon
http://bit.ly/baychinina   nina@museumtwo.com
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
Design for Participation: Three Lessons from Museums
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Design for Participation: Three Lessons from Museums Slide 1 Design for Participation: Three Lessons from Museums Slide 2 Design for Participation: Three Lessons from Museums Slide 3 Design for Participation: Three Lessons from Museums Slide 4 Design for Participation: Three Lessons from Museums Slide 5 Design for Participation: Three Lessons from Museums Slide 6 Design for Participation: Three Lessons from Museums Slide 7 Design for Participation: Three Lessons from Museums Slide 8 Design for Participation: Three Lessons from Museums Slide 9 Design for Participation: Three Lessons from Museums Slide 10 Design for Participation: Three Lessons from Museums Slide 11 Design for Participation: Three Lessons from Museums Slide 12 Design for Participation: Three Lessons from Museums Slide 13 Design for Participation: Three Lessons from Museums Slide 14 Design for Participation: Three Lessons from Museums Slide 15 Design for Participation: Three Lessons from Museums Slide 16 Design for Participation: Three Lessons from Museums Slide 17 Design for Participation: Three Lessons from Museums Slide 18 Design for Participation: Three Lessons from Museums Slide 19 Design for Participation: Three Lessons from Museums Slide 20 Design for Participation: Three Lessons from Museums Slide 21 Design for Participation: Three Lessons from Museums Slide 22 Design for Participation: Three Lessons from Museums Slide 23 Design for Participation: Three Lessons from Museums Slide 24 Design for Participation: Three Lessons from Museums Slide 25 Design for Participation: Three Lessons from Museums Slide 26 Design for Participation: Three Lessons from Museums Slide 27 Design for Participation: Three Lessons from Museums Slide 28 Design for Participation: Three Lessons from Museums Slide 29 Design for Participation: Three Lessons from Museums Slide 30 Design for Participation: Three Lessons from Museums Slide 31 Design for Participation: Three Lessons from Museums Slide 32 Design for Participation: Three Lessons from Museums Slide 33 Design for Participation: Three Lessons from Museums Slide 34 Design for Participation: Three Lessons from Museums Slide 35 Design for Participation: Three Lessons from Museums Slide 36 Design for Participation: Three Lessons from Museums Slide 37 Design for Participation: Three Lessons from Museums Slide 38 Design for Participation: Three Lessons from Museums Slide 39 Design for Participation: Three Lessons from Museums Slide 40
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A presentation about participatory design techniques that can be applied to reduce participation inequality, increase the quality of user-generated content, and support social interaction among users. Presented by Nina Simon of Museum 2.0 at the BayCHI program on March 9, 2010.

Design for Participation: Three Lessons from Museums

  1. 1. design for participation: lessons from museums nina simon, museum 2.0 nina@museumtwo.com @ninaksimon on twitter slides at http://bit.ly/baychinina
  2. 2. where i live
  3. 3. what i do balboa park online collaborative boston children’s museum calgary science center chabot space science center chicago history museum denver art museum experience music project girls math and science partnership international spy museum monterey bay aquarium oakland museum SFMOMA smithsonian museum of natural history statens museum for kunst tech museum of innovation
  4. 4. what i focus on the participatory institution is a place where visitors can create, share, and connect with each other around content.
  5. 5. in cultural institutions, that can mean... Stanford Art Center upper: chicago children’s museum Minnesota History Museum lower: Science Museum of Minnesota
  6. 6. and it requires some changes Authority is content provider Authority is platform provider
  7. 7. how do you design a space to support community engagement & meaningful visitor participation?
  8. 8. three core challenges on the web ✴ participation inequality ✴ variable quality amateur content ✴ limited tools for social interaction
  9. 9. three design techniques ✴ scaffold participation ✴ design for thoughtful response ✴ design from “me” to “we”
  10. 10. three design techniques ✴ scaffold participation ✴ design for thoughtful response ✴ design from “me” to “we”
  11. 11. 90,000 visitors, 37,000 posters made average time poster-making: 25 minutes
  12. 12. social participation also requires scaffolding GoMA Statens Museum of Kunst
  13. 13. giving good instructions SFMOMA
  14. 14. SFMOMA
  15. 15. three design techniques ✴ scaffold participation ✴ design for thoughtful response ✴ design from “me” to “we”
  16. 16. web 2.0 is software that gets better the more people use it -Tim O’Reilly, technologist and publisher
  17. 17. turning trash into data Auckland Museum Minnesota History Museum
  18. 18. an exhibit that gets better the more people use it? Worcester City Gallery and Museum
  19. 19. all of this hinges on responsiveness Chicago History Museum Staff of Life grocery store
  20. 20. and asking good questions Ontario Science Centre
  21. 21. DAISY: How do I know I'm talking to a human and not just another machine? DAISY: Are you sure that I'm not a real person talking to you by e-mail? What would it take to convince you? EXPLORATORIUM
  22. 22. Lowell National Historical Park
  23. 23. three design techniques ✴ scaffold participation ✴ design for thoughtful response ✴ design from “me” to “we”
  24. 24. less like this more like this Photo by cybertoad on Flickr
  25. 25. who are you relative to the institution?
  26. 26. social infrastructure for interaction Advice, University of Washington
  27. 27. I’ve never had a gay friend. It was unbelievably exciting to find myself facing him with his body, opinions and identity. It seems he was not very different from me and especially he was not an alien. From now on, I will not disrupt my communication with the gays, I will enhance it. - Reader in Istanbul, 2007
  28. 28. what’s next? the participatory institution is a place where visitors can create, share, and connect with each other around content.* * it doesn’t have to be a museum
  29. 29. BAR MUSEUM venue that creative, + encourages interactive, interpersonal content-rich engagement social objects
  30. 30. continue the conversation... @ninaksimon http://bit.ly/baychinina nina@museumtwo.com
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A presentation about participatory design techniques that can be applied to reduce participation inequality, increase the quality of user-generated content, and support social interaction among users. Presented by Nina Simon of Museum 2.0 at the BayCHI program on March 9, 2010.

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