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Making Technology Work for People at RICS Commercial Property Conference 2019

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I'm a computer scientist by background, now a managing director, and I've been involved in at least a hundred software projects over the years, many involving information management of different kinds. We've learnt a lot over that time, and here I share some top tips for building software partnerships effectively with guests at the conference, relating it all to the business of surveying in the built environment.

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Making Technology Work for People at RICS Commercial Property Conference 2019

  1. 1. Making Technology Work for People Ben Ackland for RICS Commercial Property Conference 2019
  2. 2. 1. Computer scientist 2. Budding housebuilder 3. Residential landlord 4. Company director My Background
  3. 3. Brief History of Software 1. Desktop computer + manual 2. Then came the internet 3. Websites are 'software' 4. Now: mobile apps everywhere
  4. 4. • Multiple environments • Different use-cases • Variety of devices • We're busy people People vs Technology
  5. 5. B2C ahead of B2B • Consumer apps (B2C)
 - Natural selection • Business apps (B2B)
 - Often bloated; clunky • Key lesson from consumer
 apps: put people first
  6. 6. Real-World Example • Early relationships
 with real people • Outside observation
 essential; numerous site visits • Everyone that uses our
 software has a voice
  7. 7. • Must find time to save time • Processes will change -
 software needs flexibility • Benefits can be huge The Time Dilemma
  8. 8. Thank You Ben Ackland ben.a@webappservices.com http://www.linkedin.com/in/ben-ackland Web App Services Limited Making Technology Work for People Read more: https://nimble.team/MTWFP

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