Hospitality
    NEC SV8100
 Distribution Solution
Hotel Environment
•   Small Hotel/Motel
•   Up To 75 Bedrooms
•   Restaurant and Conferencing
•   Rooms and Services
•   N...
Hotel/Motel

• NEC SV8100
      • Hotel Software
      • My Calls Manager
      • Required Elements
• Receptionist
      •...
NEC SV8100
                   Hotel Features
• Hotel Software
      • Standard, No Special Card Required
      • Provides ...
Hotel Features

• Hotel Software
     • Check In/Check Out (738/739 + Room Number)
     • Room Clean Status (741 + Room Nu...
Hotel Features

• Lamp Indication - 1-54 Green, 61-114 Red
       • Check In/Check Out
                 » On/Off
       • ...
Hotel Features
• My Calls Manager – Key Hotel Benefits
      • Reports – Run reports on commonly dialled numbers, call
   ...
Hotel Features
• Hotel Features – Required Elements
      • DT330 Handset
              » DT330 12 Key £115 rrp
          ...
Hotel/Motel

• NEC SV8100
     • Hotel Software
     • My Calls Manager
     • Required Elements
• Receptionist
     • Tel...
Receptionist
              Telephony Options
• Call Handling
     • General Enquiries
• Guest Enquiries
     • Restaurant,...
InMail & Auto Attendant

• 16 Port Auto Attendant        (With ME50)
     • Position in queue (ACD required)
     • Comfor...
InMail & Auto Attendant

• Information Services
      • Accessible Internally & Externally
              »   Pool Opening ...
InMail & Auto Attendant

• Guest Voice Mail
      • Voice Mail Box Per Room
      • Customisable Message If Required
• Aut...
InMail & Auto Attendant

• Hotel Staff Mail Box
      • Individual or Group Mail Boxes
      • Cascading Alert – 5 Destina...
InMail & Auto Attendant

• PZ-VM21 InMail Voice Mail Daughter Card
       • Product Code BE106339
       • RRP £200.00
• A...
Reception Handset Options


• Receptionists Are Not Static
     • Multi Tasking
     • Comfortable and Hard Wearing
• Flex...
Reception Handset Options


• DT330 range including Bluetooth (TDM only)
•   Product Code 39645
•   RRP £365.00
•   Range ...
Reception Handset Options

• DT330 with Bluetooth Adaptor & Headset
    (Handset Pictured DT330 24 Key. DT330 Handsets Onl...
Reception Handset Options

• DT300/DT700 Handset
•   Sennheiser BW 900 Bluetooth Office Headset
         •   Connects via ...
Reception Handset Options

• DT300/DT700 Headset Option
•   Sennheiser DW Office – Product Code 40586
•   RRP £288.00
•   ...
PMS Lite

•   Simplified Room Management
•   Reduced Check In Times
•   Insight to Cost and Spending
•   Increase guest kn...
PMS Lite
PMS Lite

• Simplified Room Management
     •   Overview of Available Rooms, status and pending reservations
     •   Dist...
PMS Lite

• Reduced Check In/Out Time
     •   Account Details Displayed on Check In
     •   Additional Charges and Payme...
PMS Lite

• Insight into Cost and Spending
      •   Telephone Call Charges
      •   Bar Charges
      •   Restaurant
   ...
PMS Lite

• Increased Guest Knowledge
     •   Guest Former Reservation History
     •   Store Full Account Details
     •...
PMS Lite

• Key Features
     •   Reservation/Billing/Telephone Call Management
     •   Exportable Guest Database
     • ...
PMS Lite

• PMS Lite Components
• Hotel/Motel Activation License
         – Product Code BE107575 £165.00 rrp

• PMS Lite ...
Hotel Rooms & Business Services

  Doro Congress 150 Analogue Hotel Telephone
Hotel Rooms & Business Services

               •   10 One Touch Memory Buttons
               •   Message Waiting Lamp
  ...
Hotel Rooms & Business Services


• Doro Congress 150
     • Available in Black and White
     • Product Code 29721
     •...
Hotel Rooms & Business Services

• Guest Mail Box
      •   Revenue Generating Additional Services
      •   Sponsored Aut...
Hotel Rooms & Business Services


• Conferencing Facilities
       •   Revenue Generating Additional Service – Equipment H...
Hotel/Motel

• NEC SV8100
      • Hotel Software
      • My Calls Manager
      • Required Elements
• Receptionist
      •...
Management & Staff
                    Mobility
• M155 Wrist Phone
          »   Handsfree Speakerphone
          »   5 Nu...
Management & Staff
                            Mobility
• M155 Wrist Phone
•   Product Code EU000091
•   RRP £110.00
•   C...
Management & Staff
                     Mobile Extension

• Bi Directional Feature- Not Just Twinning
     • Receive Calls...
Management & Staff
                 Mobile Extension

• NEO Wave BRI Fixed Cellular Terminal
• 2 Port Unit (2 Sim Cards)
•...
Management & Staff
       Environmental Factors- Restaurant & Kitchen Areas



• Doro AUB 200h
             »   Membrane K...
Management & Staff
           Find Me Follow Me – Advanced InMail Feature



• Find Me Follow Me
     •   Management Tool ...
Management & Staff
                         Find Me Follow Me



• Find Me Follow Me
     •   Management Tool – Key Staff ...
Summary


• NEC SV8100 Hotel Software
     • Features and Licensing
• My Calls Call Manager
     • Telephone Call Billing ...
Summary
• Reception Handsets
      •   DT300 Range with DSS/DLS Modules
      •   Bluetooth Options
      •   Bluetooth He...
Contact Details
       Webinar Recording Slides

• Email – nec@nimans.net
• Tel – 01937 847182
• http://helpdesk.nimans.ne...
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Nec SV8100 Hospitality Distribution Solution 020810

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Webinar Slides from Hospitality Webinar 02/08/10 focusing on Hospitality and the Distribution Solution with the NEC SV8100

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Nec SV8100 Hospitality Distribution Solution 020810

  1. 1. Hospitality NEC SV8100 Distribution Solution
  2. 2. Hotel Environment • Small Hotel/Motel • Up To 75 Bedrooms • Restaurant and Conferencing • Rooms and Services • NEC SV8100 features • Associated 3rd Party Product
  3. 3. Hotel/Motel • NEC SV8100 • Hotel Software • My Calls Manager • Required Elements • Receptionist • Telephony Options » Handset/Headset Options • Property Management System » PMS Lite • Hotel Rooms – Conferencing/Restaurant » Business Voice Mail » Handset Solutions • Management & Staff • Mobility/Mobile Extension • Find Me Follow Me
  4. 4. NEC SV8100 Hotel Features • Hotel Software • Standard, No Special Card Required • Provides Dedicated Hotel Features • Used with DSS Console • Licensing • Single Activation License • Hotel Call Billing • My Calls Call Manager • No PMS Integration Required • Bills Calls By Room
  5. 5. Hotel Features • Hotel Software • Check In/Check Out (738/739 + Room Number) • Room Clean Status (741 + Room Number +) » 1 Room Clean » 2 Maid Required » 3 Maid In Room » 4 Inspection Required • Toll Restriction (737 + Room Number + Class (15) • Wake Up Call (733 + Room Number + hhmm) » 24 Hour Clock, 734 + Room Number To Cancel • Do Not Disturb (729 + Room Number) » 730 + Room Number To Cancel • Room Monitor (770 + 2 + Room Number) » SLT Handset Only
  6. 6. Hotel Features • Lamp Indication - 1-54 Green, 61-114 Red • Check In/Check Out » On/Off • Room Clean Status » 1 Room Clean – On & Solid » 2 Maid Required – Slow Flash » 3 Maid In Room – Medium Flash » 4 Inspection Required Fast Flash • Wake Up Call (733 + Room Number + hhmm) » Set – On, Off-Off, Flash – Wake Up Call Missed Page Switching Wake Up Mode Room Status Mode
  7. 7. Hotel Features • My Calls Manager – Key Hotel Benefits • Reports – Run reports on commonly dialled numbers, call costs, by department, by extension • Toll Fraud Alarms • Out of hours calls from extensions • Long calls • Call Billing • Bill by Room • Complaint Handling • Telephony, Fixed, Handling and Tax Costs • System Call Profile • Busy Periods, Abandoned Calls, Outgoing Calls
  8. 8. Hotel Features • Hotel Features – Required Elements • DT330 Handset » DT330 12 Key £115 rrp » DT330 24 Key £180 rrp » DT330 32 Key £220 rrp • Expansion Modules » 8 Key DLS Module (12 & 24 Key Only) £40 rrp » 60 Key DSS £230 rrp (requires Digital Ext Port) • Hotel Activation License » One Off Purchase - £165 rrp • My Calls Manager » Upgrade from My Calls Basic £850.00 » Annual Maintenance £200 rrp Year 2 + • PC Specification » User Supplied :- » Intel Duo Core Processor 2.66GHz, 2GB RAM, 20 GB Hard Disk Minimum, Windows XP Pro SP2, Windows Server 2003, Windows Vista Business/Ultimate/Enterprise » My Calls is not support on 64bit/Thin Client/Virtualised Scenarios
  9. 9. Hotel/Motel • NEC SV8100 • Hotel Software • My Calls Manager • Required Elements • Receptionist • Telephony Options » Handset/Headset Options • Property Management System » PMS Lite • Hotel Rooms – Conferencing/Restaurant » Business Voice Mail » Handset Solutions • Management & Staff • Mobility/Mobile Extension • Find Me Follow Me
  10. 10. Receptionist Telephony Options • Call Handling • General Enquiries • Guest Enquiries • Restaurant, Local Facilities • Check In/Check Out • Reservations, Bills, Payments • Business Enquiries • Conference Facilities & Availability
  11. 11. InMail & Auto Attendant • 16 Port Auto Attendant (With ME50) • Position in queue (ACD required) • Comfort Messages • Information Mail Boxes • 576 Mail/Information boxes • Escape from mail jail/Route back to Reception • 8 Levels of night service • Access to Out Of Hours Contacts • Find Me Follow Me
  12. 12. InMail & Auto Attendant • Information Services • Accessible Internally & Externally » Pool Opening Times » Restaurant Opening Times » How to Order Room Service » Hotel Pet Policy • Non Hotel Services » Local Parking Arrangements » Local Gym Facilities » Local Sports/Leisure Facilities • General Information » Hotel Policy on Smoking » Emergency Dentist/Doctor » Seasonal Incentives
  13. 13. InMail & Auto Attendant • Guest Voice Mail • Voice Mail Box Per Room • Customisable Message If Required • Auto Erase Voice Mail • Auto Delete Once Listened To Automatically • Auto Delete All Guest Mail Boxes from Reception • Message Waiting • Lamp Indication on Room Phone • Lamp Indication at Reception • Email Notification • Alerts Reception • Advise Guest of MW
  14. 14. InMail & Auto Attendant • Hotel Staff Mail Box • Individual or Group Mail Boxes • Cascading Alert – 5 Destination Numbers » Duty Manager » Night Porter/Security • Customisable Message If Required • Notifications • Email Notification or .wav file recording of VM • Find Me Follow Me – 3 Destination Numbers » Attempts Alternative Contact Prior to VM Being Left • Fax Detection • Auto Fax Tone Detection
  15. 15. InMail & Auto Attendant • PZ-VM21 InMail Voice Mail Daughter Card • Product Code BE106339 • RRP £200.00 • AKS InMail Compact Flash • Product Code BE107682 • RRP £100.00 • Advance License for InMail • BE110305 • RRP £100.00 – Cascading Message Alert – Find Me Follow Me – Password Protection – Hotel/Motel
  16. 16. Reception Handset Options • Receptionists Are Not Static • Multi Tasking • Comfortable and Hard Wearing • Flexible • Movement, Multiple Environments • Productivity • Customer Service • Complaint Handling • Revenue Generating
  17. 17. Reception Handset Options • DT330 range including Bluetooth (TDM only) • Product Code 39645 • RRP £365.00 • Range 30 metres • Handset Upgradeable to 24 or 32 Keys • Handset and Cradle can be purchased Separately
  18. 18. Reception Handset Options • DT330 with Bluetooth Adaptor & Headset (Handset Pictured DT330 24 Key. DT330 Handsets Only) • Bluetooth Adaptor – Product Code BE106873 • RRP £200.00 • Range 30 metres • Plantronics Voyager Pro – Product Code 36834 • RRP £69.56 • 6 Hrs Talk Time, 120 Standby • Range 10 Metres
  19. 19. Reception Handset Options • DT300/DT700 Handset • Sennheiser BW 900 Bluetooth Office Headset • Connects via Handset Cord Port • Handset Lifter Available • Infinite Talk Time – Hot Swappable Battery • Over Ear or Headband Options • Toggle Between Devices • Wireless Bluetooth 1.2 Standard • Range Up To 100m • 2 Year Warranty • Bundle Available – Product Code 39964 £299.00 rrp – BW900 – Spare Battery – Handset Lifter
  20. 20. Reception Handset Options • DT300/DT700 Headset Option • Sennheiser DW Office – Product Code 40586 • RRP £288.00 • 8 Hrs Talktime, Standby up to 100 Hrs • Range 55-180 Metres • Fast Charge, 0-50% in 20 Minutes
  21. 21. PMS Lite • Simplified Room Management • Reduced Check In Times • Insight to Cost and Spending • Increase guest knowledge • Plug and Play • Intuitive
  22. 22. PMS Lite
  23. 23. PMS Lite • Simplified Room Management • Overview of Available Rooms, status and pending reservations • Distinction between same day and future arrivals • Multiple Guests assigned to the same room • Easy Guest Room Transfer • Full Room Status • Room Status initiated by House Keeping
  24. 24. PMS Lite • Reduced Check In/Out Time • Account Details Displayed on Check In • Additional Charges and Payments can be added • Overides/Refunds Password Protected to limit abuse • Budget Limits can be set at Check In • Bill Preview can be created for approval • Multiple Guest Check Out available
  25. 25. PMS Lite • Insight into Cost and Spending • Telephone Call Charges • Bar Charges • Restaurant • Room Rates • Ancillary Services – Newspapers etc • Entered via Pre-Defined Posting Codes
  26. 26. PMS Lite • Increased Guest Knowledge • Guest Former Reservation History • Store Full Account Details • Guest Approval to Add Email Address for Marketing • Opt In to 3rd Party Marketing (Local Tourist Attractions) • Tick Box Opt Out • Guest History Exportable for Reports/Analysis
  27. 27. PMS Lite • Key Features • Reservation/Billing/Telephone Call Management • Exportable Guest Database • In-Advance Deposits • User Configurable Tariffs and Rates • End of Day Audit History • Server, Client Network or Web Browser Options • Multi Language, English, Spanish, French, Italian and German
  28. 28. PMS Lite • PMS Lite Components • Hotel/Motel Activation License – Product Code BE107575 £165.00 rrp • PMS Lite Software – PMS Lite up to 75 Rooms – Product Code 9600 262 86000 £2,495 rrp – Additional Front of House Postion – Product Code 9600 262 89000 • IPLA Card (VoIP Compression Card) – 32 Channel VoIP Card (Entry Level) – Product Code BE106911 £500.00 rrp
  29. 29. Hotel Rooms & Business Services Doro Congress 150 Analogue Hotel Telephone
  30. 30. Hotel Rooms & Business Services • 10 One Touch Memory Buttons • Message Waiting Lamp • 4 Handset Volume Settings • One Way Handsfree • Speaker Volume Control • Interchangeable Directory Card • Pre-Defined Directory Card • Hearing Aid Compatible • Mute Button • 9 Monophonic Ring Tones • 3 Ringer Volume Settings • Data Port • Business Card Holder
  31. 31. Hotel Rooms & Business Services • Doro Congress 150 • Available in Black and White • Product Code 29721 • £25.99 rrp • Congress Programmer • Rapid Deployment Tool • Fast Handset Deployment • Flash Programme Handset in Seconds • £54.99 rrp • Availability TBC
  32. 32. Hotel Rooms & Business Services • Guest Mail Box • Revenue Generating Additional Services • Sponsored Auto Attendant Greetings (Conferences/Exhibitions • Virtual Extension with Mail Box • Accessible from any Hotel Handset • Personal Greeting • Message Notification (Cascading Notification) • Auto Delete • Requirements • Voice Mail User Box License £20.00
  33. 33. Hotel Rooms & Business Services • Conferencing Facilities • Revenue Generating Additional Service – Equipment Hire • Versatile – Readily Available Technology • Can connect to System Phones • Used in conjunction with Guest Mail Box • Konftel 60w • Uses Bluetooth Technology • Connects to Mobile Phones/PC/Laptop • Portable for Spontaneous Conference Calls • 10m Range • 30m Mic Range • Full Duplex • Ideal for 6 Person Conference Call • Product Code 25828 • £329 rrp
  34. 34. Hotel/Motel • NEC SV8100 • Hotel Software • My Calls Manager • Required Elements • Receptionist • Telephony Options » Handset/Headset Options • Property Management System » PMS Lite • Hotel Rooms – Conferencing/Restaurant » Business Services » Handset Solutions • Management & Staff • Mobility/Mobile Extension • Find Me Follow Me
  35. 35. Management & Staff Mobility • M155 Wrist Phone » Handsfree Speakerphone » 5 Number Store » Wrist or Lanyard » Hygenie Wristband » Clip Set • I755 IP54 Rated DECT » Dust and Drip Proof » Central Directory Access » Bluetooth Module Available » Belt Clip Standard, Pouch Available
  36. 36. Management & Staff Mobility • M155 Wrist Phone • Product Code EU000091 • RRP £110.00 • Clip Set (Special Purchase) – RRP £22.00 • Hygiene Strap (Special Purchase) – RRP £15.00 • I755 IP54 Rated DECT • Product Code EU000092/93 • Two Colours Available • RRP £340.00 • Bluetooth Module Sold Separately • RRP £60.00 • Both M155 & I755 Require IP DECT Terminal License
  37. 37. Management & Staff Mobile Extension • Bi Directional Feature- Not Just Twinning • Receive Calls, Transfer, Breakout • Deskphone and Mobile Work In Tandem • Can Be Home Phone, Alternate Office or Mobile • Single Number Contact Strategy • One DDI Number, Contactable Anywhere • Premicell Installation – Low Cost Calls • F Route Calls via Premicell Ports For All Mobile Calls • Free Feature on SV8100 • Programming Only, No License
  38. 38. Management & Staff Mobile Extension • NEO Wave BRI Fixed Cellular Terminal • 2 Port Unit (2 Sim Cards) • Installs on BRI Ports » Product Code 34129 » RRP £820.00 • Requires 2BRIU Card • Main or Daughter » Main Product Code BE106355 RRP £180.00 » Daughter Product Code BE106356 RRP £200.00
  39. 39. Management & Staff Environmental Factors- Restaurant & Kitchen Areas • Doro AUB 200h » Membrane Keypad » Sealed Magnetic Hook Switch » Hearing Aid Compatible » Product Code 32657 RRP £29.99 » Wall Mountable • Doro AUB200h + SA » Membrane Keypad » Sealed Magnetic Hook Switch » Hearing Aid Compatible » Antimicrobial Protection » Product Code 32978 RRP £39.99 » Wall Mountable
  40. 40. Management & Staff Find Me Follow Me – Advanced InMail Feature • Find Me Follow Me • Management Tool – Key Staff Members • Extra Digit Option in Voice Mail Box Menu • Programmable Around Movements • Set Times and Numbers Based On Location • Locations Not Exclusive to SV8100 » IP DECT » Alternate Office Phone » Personal Mobile » Home Phone » Separate Location
  41. 41. Management & Staff Find Me Follow Me • Find Me Follow Me • Management Tool – Key Staff Members • Extra Digit Option in Voice Mail Box Menu • Programmable Around Movements • Set Times and Numbers Based On Location • Locations Not Exclusive to SV8100 » IP DECT » Alternate Office Phone » Personal Mobile » Home Phone » Separate Location
  42. 42. Summary • NEC SV8100 Hotel Software • Features and Licensing • My Calls Call Manager • Telephone Call Billing and Reporting • InMail & Auto Attendant Options • Information Services • Hotel Room Voicemail • Hotel Staff Voice Mail • Cascading Message Alert • Notifications – Email • Fax Detection
  43. 43. Summary • Reception Handsets • DT300 Range with DSS/DLS Modules • Bluetooth Options • Bluetooth Headsets – Plantronics & Sennheiser • DECT Cordless – DW Office Sennheiser • PMS Lite • Features and Requirements • Hotel Room Phones • Congress 150 - Doro • Conference Facilities • Guest Mail Box – Virtual Extension • Bluetooth Conference Unit – Konftel 60w • Mobility • IP DECT • Mobile Extension & Premicell • Find Me Follow Me
  44. 44. Contact Details Webinar Recording Slides • Email – nec@nimans.net • Tel – 01937 847182 • http://helpdesk.nimans.net – Webinar Recordings – Webinar Slides – 3rd Party Devices .pdf’s available – Revision 4 Software – Revision 4 Price List – Revision 4 Review Document

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