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The Future of Digitisation


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Ram Ramachandran, Head: Middle East Africa, TECH MAHINDRA: The Future of Digitisation

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The Future of Digitisation

  1. 1. Copyright © 2018 Tech Mahindra. All rights reserved.1 The Future of Digitization T e c h M a h i n d r a  May 2018
  2. 2. 2Copyright © 2018 | Tech Mahindra | All rights reserved. Confidential Towards Co-creation Towards Servicification Towards Platform Towards Access Towards Mobility Future of Digitization … Is … Towards…
  3. 3. 3Copyright © 2018 | Tech Mahindra | All rights reserved. Confidential Opportunities of Digitization … New products and services Differentiated business models Digimagined business processes Enabledby Sense Sensors, Wearables, IoT Think Big Data, Analytics, AI, Cognitive Analysis Connect Mobility/Apps, Wifi, Hotspot 2.0, VOLTE, SDN, Beacon Act Robotics/Bots, RPA, M2M, Drones Visualize VR, Augment Reality, 3D Printing, Immersive Computing Communicate Social Media, Crowdsourcing, Collaborations
  4. 4. Copyright © 2018 Tech Mahindra. All rights reserved.4
  5. 5. Copyright © 2018 Tech Mahindra. All rights reserved.5 Geo Spatial Hub, Smart City Citizen Services, Smart City CAPE, Milton Keynes Community Energy Emergency Medical Management, Healthcare Safe City Employment WE ARE ALIGNED WITH MAKING NATIONS DIGITALLY BETTER FOR CITIZENS
  6. 6. Copyright © 2018 Tech Mahindra. All rights reserved.6 Enabled • 70 government agencies to discover, share, and analyze 360+ layers of geospatial data provided by 34 government departments Saved • US$9 million in application development costs and US$2.5 million in annual maintenance costs, by deploying SOA to take advantage of reusable data Enabled • Agencies to make changes to applications 30% faster than before due to GeoSpace’s robust SOA framework Storage costs • Cut by 60% and eliminated data duplication, by implementing rules to ensure spatial information in GeoSpace Ensured • Up-to-date geospatial information is always available for agency staff to analyze, by updating it daily rather than quarterly SG-SPACE Geo Spatial Hub Smart City
  7. 7. Copyright © 2018 Tech Mahindra. All rights reserved.7 Smart eGoverment Services 10m+ Population, 78+ Services  Consistent solution (Platform) • Health • Education • Law • Town Planning • Planning &Monitoring • Public Grievance & RTI  Reduced cost of ownership  Improved supportability  Information portal  Integrated with back end system  … coming up … Blockchain  Easy access of all information  Reduce cost of ownership  Better e-services  Single point of entry  Revenue Leak prevention  Revenue Generation Requirement Solution Smart City
  8. 8. Copyright © 2018 Tech Mahindra. All rights reserved.8 Medical Emergency Management System Operational in 15 States & 2 UTs in India QUICK FACTS & FIGURES  Total Population covered: 850+ Million  More than a million lives saved since 2005  No. of calls/day: 240,000+  No. of Emergencies attended/ day: 25,000+  Time taken to pick a call: Within 3 rings  Ambulance Dispatch Time: 3 minutes  Average time taken to reach site: 18 - 20 minutes  Total number of ambulances >9700  … Next Step … Wearables • Lives Saved • Innovation – Engineering, Networks, Mobility, Analytics • Contact Center : Local Employment • Exponentially reduced cost of operations Health 4 All Access Reach Healthcare
  9. 9. Copyright © 2018 Tech Mahindra. All rights reserved.9 Health 4 All Access Remote Patient Monitoring Reach Healthcare Case: Cardiac Monitoring Center for Large Medical Device Manufacturer & Network Hospitals 500,000 ECGs analyzed remotely for patients in ME, Asia and LatAM 1 2 3 4 – ECG analysis and reporting: TechM
  10. 10. Copyright © 2018 Tech Mahindra. All rights reserved.10 UP Dial 100 World’s Largest Incident Management and Emergency Response Centre; Deployed in one of the fastest possible deployment timeframe (11 Months)! Quick Response (presence) from anywhere Urban:15 Min | Rural: 20 Min Single TFN for all basic emergencies Police |Fire | Medical Fully Integrated, Advanced Analytics, RPA All Women call center Mobile, Social Media, Collaboration 220 million population +1500 Police Stations 700 Cities |+100K Villages 3200 4Wh | 1600 2Whs |+300 CC Staff Safe City ABHAY - CCC video surveillance, incident management , crime control, call analyser, vehicle tracker, cyber forensic, computer aided dispatch (Rajasthan Govt.)  Video surveillance with 2000 CCTV cameras in 7 cities  Video analysis with facial recognition , ANPR and night vision features  Command and control centre with video wall consisting of 30 giant LCD screens  Integration with crime control and traffic management system  Geo location of caller, nearest patrolling van & trace data of calls  Drones … Next Phase MonitorResponse Safety & Security
  11. 11. Copyright © 2018 Tech Mahindra. All rights reserved.11 Threat monitoring, Analytics and Incident Management Security Infrastructure Device Management Threat Surface Management Services Brand Monitoring and Protection Services Robust Network & Security for e- Pragati program Best Practices &Continuous improvement Single Point of Contact for e2e Cyber Security services Vision The vision of Andhra Pradesh Cyber Security Policy is “to create a robust ecosystem, wherein the citizens can transact online securely and take steps to protect their identity, privacy and finances online, the businesses conduct their operations without any disruption or damage and the Government ensures that its data and ICT systems are secure” Fully MSS Model (Pay for use) Build and Operate AP C- SOC Local Talent Cyber Security Training to AP state institutes Scale – with- business CERT-In for AP Govt Contribution to state revenue Andhra Pradesh SOC Safe City Cyber Safety & Security
  12. 12. Copyright © 2018 Tech Mahindra. All rights reserved.12 Employment Generation Workforce Development Agency (WDA) helps Singapore workforce to remain competitive and employable through continuous learning and skills advancements To provide a public self-help portal to all Singapore-registered companies and local individuals (Singapore Citizens and Singapore Permanent Residents) to facilitate online job matching between local job seekers and employers. To support the Ministry of Manpower (MOM)'s Fair Consideration Framework to strengthen the Singaporean core in the workforce 1000 Job Postings/day and 9000 Job applications/day
  13. 13. Copyright © 2018 Tech Mahindra. All rights reserved.13 CAPE- Milton Keynes The CAPE project (Community Action Platform for Energy) will put advanced urban data analytics into the hands of communities to enable bottom-up social action within those communities. It will promote effective collaboration between citizens, local authorities and supply chains. As the supply chain pays a commission for successful schemes, CAPE will be a free- to-use service, by Councils and Communities. It benefits by putting advanced urban data analytics into the hands of communities , for better energy efficiency and optimal generation - handing power back into the hands of the community Uses Analytics, Satellite imagery, APIs Community
  14. 14. Copyright © 2018 Tech Mahindra. All rights reserved.14 Ensuring better citizen services AUSTRALIA SINGAPOREINDIA DUBAI UK CANADA US
  15. 15. Copyright © 2018 Tech Mahindra. All rights reserved.15 How TechM can partner with you in this journey Provide citizen centric experiences Launch relevant G2C, G2B services and reimagine current processes Industry & Technology solutions Physical design and styling of next gen infrastructure for physical-digital interplay Launch startup ecosystem program Help set up Innovation-as-a-Service (IRIS platform) for a foundation to enable entrepreneurship and intrapreneurship 1 2 3 4 5 6
  16. 16. 16 $4.7 bn Revenue 115,200+ Associates 90 Countries Copyright © 2018 Tech Mahindra. All rights reserved. $19.2 bn Revenue 200,000+ Associates 100+ Countries 3 OF TOP 10 in Financial Services 5 OF TOP 10 in LifeScience 5 OF TOP 10 HealthCare Equipment 8 OF TOP 10 in Automotive 6 OF TOP 10 in Consumer Goods 2 OF TOP 6 in Discrete Industry 5 OF TOP 10 in SemiConductors 2 OF TOP 3 in ISV’s 2 OF TOP 5 in Health Insurance 2 OF TOP 10 in Insurance 2 OF TOP 5 Aerospace and Defence 3 OF TOP 7 in Chemicals 3 OF TOP 10 in Process Manufacturing 3 OF TOP 10 in Media and Entertainment 4 OF TOP 10 in Banking 7 OF TOP 8 in Communications Equipment 6 OF TOP 10 in Communications Services 6 OF TOP 10 in Conglomerates 4 OF TOP 10 in Discrete-E&E and others 18 GREENFIELD implementations in Communications 2 OF TOP 10 in Oil and gas 2 OF TOP 4 in Payer 3 OF TOP 6 in Tech Infra
  17. 17. 17Copyright © 2018 | Tech Mahindra | All rights reserved. Confidential Africa Focus Sub-Saharan Africa South Africa Since 2006 • 3500+ associates with presence in 28 countries • 80% + localized workforce • Strong Alliances with local companies Focus Industries Highlights Offices in: • SADAC – South Africa, Botswana, Malawi, Zambia, Angola, Mauritius, Mozambique • West Africa – Nigeria, Ghana, Gabon, Ivory Coast, Senegal, DRC, Congo B • East Africa – Kenya, Tanzania, Uganda, Ethiopia, Rwanda. Strategic IT & BPO Delivery centers  Nigeria, Ghana, DR Congo, Congo B, Zambia, Gabon, South Africa In-country Alliances Localized customer relationship / engagement leaders Banking & Insurance Travel & Logistics Natural Resources Auto & Manufacturing Telecom     Retail  Public Sector      150+ associates in SA  BBBEE Level 3 with 49% Black ownership  Local skills development programs  Highly localized workforce Highlights Lifer Sciences Consumer & Packaged Goods
  18. 18. Copyright © 2018 Tech Mahindra. All rights reserved.18
  19. 19. Copyright © 2018 Tech Mahindra. All rights reserved.19 Disclaimer Tech Mahindra Limited, herein referred to as TechM provide a wide array of presentations and reports, with the contributions of various professionals. These presentations and reports are for informational purposes and private circulation only and do not constitute an offer to buy or sell any securities mentioned therein. They do not purport to be a complete description of the markets conditions or developments referred to in the material. While utmost care has been taken in preparing the above, we claim no responsibility for their accuracy. We shall not be liable for any direct or indirect losses arising from the use thereof and the viewers are requested to use the information contained herein at their own risk. These presentations and reports should not be reproduced, re-circulated, published in any media, website or otherwise, in any form or manner, in part or as a whole, without the express consent in writing of TechM or its subsidiaries. Any unauthorized use, disclosure or public dissemination of information contained herein is prohibited. Unless specifically noted, TechM is not responsible for the content of these presentations and/or the opinions of the presenters. Individual situations and local practices and standards may vary, so viewers and others utilizing information contained within a presentation are free to adopt differing standards and approaches as they see fit. You may not repackage or sell the presentation. Products and names mentioned in materials or presentations are the property of their respective owners and the mention of them does not constitute an endorsement by TechM. Information contained in a presentation hosted or promoted by TechM is provided “as is” without warranty of any kind, either expressed or implied, including any warranty of merchantability or fitness for a particular purpose. TechM assumes no liability or responsibility for the contents of a presentation or the opinions expressed by the presenters. All expressions of opinion are subject to change without notice. THANK YOU Ram Ramachandran GM & Head, Middle East & Africa Prasad Koti Head, Africa