Week 2 ch 3

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Week 2 ch 3

  1. 1. BUSN 221 Chapter 3<br />Jeff Parsons<br />Individual Differences and Work Behaviour<br />
  2. 2. Organizational Behaviour<br />Definition<br />“The study of human behaviour, attitudes, and performance within an organizational setting.” (pg. 9)<br />
  3. 3. Why Individual Differences are Important to the Manager<br />
  4. 4. Attraction-Selection-AttritionASA Cycle<br />People are attracted to career and/or organization<br />Based on abilities, interest, personality<br />Organizations select employees based on the needs of the organization<br />Attrition<br />Employee decides they no longer want to be a part of the organization<br />Organization decides employee is not working out or not needed and terminates<br />
  5. 5. Attraction-Selection-AttritionASA Cycle<br />
  6. 6. Workplace Behaviour<br />Extraordinarily difficult to predict<br />Dependent on numerous factors<br />
  7. 7. Individual Differences in the Workplace (pg. 33)<br />Personality<br />Ability and Skills<br />Attitudes<br />Perception<br />Work Behavior<br /><ul><li>Productivity
  8. 8. Creativity
  9. 9. Performance</li></li></ul><li>Personality<br />Definition<br />“…a relatively stable set of feelings and behaviours that have been significantly formed by genetic and environmental factors.” (pg. 42)<br />
  10. 10. Individual Differences<br />Demographics<br />Heredity Factors<br />Age, race, gender<br />Genetics<br />Environment<br />Cultural<br />Rural or urban<br />Economic status<br />Family Relationship<br />
  11. 11. Abilities and Skills<br />Ability<br />“…talent to perform a mental or physical task.”<br />Generally stable over time<br />Skill<br />“…learned talent acquired to perform a task.”<br />New ones can be acquired through training<br />Increase over time (hopefully!)<br />
  12. 12. Types of Abilities<br />Mental<br />Intelligence<br />Emotional Intelligence (EI)<br />Awareness of feelings<br />Handling of relationships with others<br />Tacit Knowledge<br />Work-related, practical knowledge or know-how<br />Acquired through experience, observation<br />
  13. 13. Individual Differences in the Workplace (pg. 33)<br />Personality<br />Ability and Skills<br />Attitudes<br />Perception<br />Work Behavior<br /><ul><li>Productivity
  14. 14. Creativity
  15. 15. Performance</li></li></ul><li>Attitude<br />Definition<br />“…a mental state of readiness learned and organized through experience, exerting a specific influence on a person’s response to people, objects, and situations with which it is related.” (pg. 37)<br />
  16. 16. Attitudes<br />affect workplace behaviour<br />are learned<br />define one’s predispostions<br />are the emotional basis of interpersonal relationships and identification with others<br />are closely linked to personality<br />can change<br />
  17. 17. Three Components of Attitudes<br />Cognition<br />Based on thought process, rationality, logic<br />Perceptions, opinions, beliefs<br />Affect<br />Emotional component of attitude<br />Feeling a particular way about a person, group or situation<br />Behaviour<br />Tendency to act in a particular way toward someone or something<br />
  18. 18. Job Satisfaction and Employee Performance<br />Causes<br />Job Performance<br />“The satisfied worker is more productive.”<br />1. Job Satisfaction<br />Causes<br />Job Satisfaction<br />“The more productive worker is satisfied.”<br />2. Job Performance<br />Perceived Equity<br />Job Satisfaction<br />Rewards<br />3. Job Performance<br />
  19. 19. Personality<br />Definition<br />“…a relatively stable set of feelings and behaviours that have been significantly formed by genetic and environmental factors.” (pg. 42)<br />
  20. 20. Big 5 Personality Dimensions<br />
  21. 21. Big 5 Personality Dimensions<br />Extroversion<br />Outgoing, sociable, gregarious, talkative<br />Emotional Stability<br />Positive emotional states – secure, calm, relaxed<br />Agreeableness<br />“gets along with others”<br />Courteous, tolerant, forgiving<br />
  22. 22. Big 5 Personality Dimensions<br />Conscientiousness<br />Dependable, organized, thorough, responsible<br />Openness to Experience<br />Risk-taking, curious, creative<br />

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