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Non-Verbal Communication <br />Actions speak louder than words.<br />
Group 10<br /><ul><li>Nikunj Desai – 09
SujataJadhav – 14
ChitraKhanolkar – 24
SunitaMandal – 29
NidhiSehgal – 45</li></li></ul><li>Contents<br />
Non-Verbal Communication<br />“The most important thing is to hear what isn’t being said” <br />Peter Drucker<br />
Functions of Non-Verbal Communication<br />Repetition<br />Contradiction<br />Substitution<br />Complementing<br />Accenti...
Basic Characteristics of Non-Verbal Communication<br />
Forms of Non-Verbal Communication<br />
Forms of Non-Verbal Communication<br /><ul><li>Body Language
Para Language
Space Language
Time Language
Sign Language</li></li></ul><li>Body Language<br /><ul><li>Appearance
Posture
Gestures
Eye contact
Touch</li></li></ul><li>Para Language<br /><ul><li>Pitch
Speed/Tempo
Pause
Soft or Loud
Tone</li></li></ul><li>Space Language<br /><ul><li>Intimate Zone
Personal
Social
Public</li></li></ul><li>Time Language<br /><ul><li>Time Management
Planning
Organizing
Avoid time robbers</li></li></ul><li>Sign Language<br /><ul><li>Audio Signs
Visual Signs& Symbols</li></li></ul><li>Problems of studying Non-Verbal communication<br />
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Non-Verbal Communication

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Non-Verbal Communication

  1. 1. Non-Verbal Communication <br />Actions speak louder than words.<br />
  2. 2. Group 10<br /><ul><li>Nikunj Desai – 09
  3. 3. SujataJadhav – 14
  4. 4. ChitraKhanolkar – 24
  5. 5. SunitaMandal – 29
  6. 6. NidhiSehgal – 45</li></li></ul><li>Contents<br />
  7. 7. Non-Verbal Communication<br />“The most important thing is to hear what isn’t being said” <br />Peter Drucker<br />
  8. 8. Functions of Non-Verbal Communication<br />Repetition<br />Contradiction<br />Substitution<br />Complementing<br />Accenting<br />
  9. 9. Basic Characteristics of Non-Verbal Communication<br />
  10. 10. Forms of Non-Verbal Communication<br />
  11. 11. Forms of Non-Verbal Communication<br /><ul><li>Body Language
  12. 12. Para Language
  13. 13. Space Language
  14. 14. Time Language
  15. 15. Sign Language</li></li></ul><li>Body Language<br /><ul><li>Appearance
  16. 16. Posture
  17. 17. Gestures
  18. 18. Eye contact
  19. 19. Touch</li></li></ul><li>Para Language<br /><ul><li>Pitch
  20. 20. Speed/Tempo
  21. 21. Pause
  22. 22. Soft or Loud
  23. 23. Tone</li></li></ul><li>Space Language<br /><ul><li>Intimate Zone
  24. 24. Personal
  25. 25. Social
  26. 26. Public</li></li></ul><li>Time Language<br /><ul><li>Time Management
  27. 27. Planning
  28. 28. Organizing
  29. 29. Avoid time robbers</li></li></ul><li>Sign Language<br /><ul><li>Audio Signs
  30. 30. Visual Signs& Symbols</li></li></ul><li>Problems of studying Non-Verbal communication<br />
  31. 31. Problems of studying Non-Verbal communication<br /><ul><li>Nonverbal cues can be ambiguous
  32. 32. Nonverbal cues are continuous
  33. 33. Nonverbal cues are multichannel
  34. 34. Nonverbal cues are culture-bound </li></li></ul><li>Keys to Building Strong Non-Verbal Skills<br /><ul><li>Develop Observation Skills
  35. 35. Improve your decoding skills
  36. 36. Establish and maintain eye contact
  37. 37. Use posture to show interest
  38. 38. Probe for more information
  39. 39. Avoid assigning nonverbal meanings out of context
  40. 40. Ask for Feedback
  41. 41. Videotape Yourself and Improve</li></li></ul><li>Some examples for interpretation<br />
  42. 42. Cultural Differences<br />“The reasonable person adapts himself to the world, while the unreasonable one persists in trying to adapt the world to himself.”<br />George Bernard Shaw<br />
  43. 43. Importance of communication across cultures<br /><ul><li>Technological advances
  44. 44. Customers needs
  45. 45. Comfortable workplace
  46. 46. Enhanced productivity
  47. 47. Personal & Professional growth</li></li></ul><li>Problems of Cultural Differences<br /><ul><li>Body positions and movement
  48. 48. Views and practices concerning factors of human relationships
  49. 49. Effects on business communication techniques</li></li></ul><li>Gestures - France<br />Watch out: This gesture can mean “asshole” in parts of Latin America<br />
  50. 50. Gestures – around the world<br />Never underestimate the importance of local knowledge<br />
  51. 51. Facial Expressions<br />
  52. 52. Greetings around the world<br /><ul><li>Brazil</li></ul>Women kiss and are kissed; men embrace men<br /><ul><li>Germany</li></ul>Handshake between men; one kiss for the woman<br /><ul><li>France/Belgium</li></ul>Two kisses in Paris; three in Belgium; four in Brittany<br /><ul><li>Russia</li></ul>Both men and women kiss each other<br /><ul><li>Japan</li></ul>Bowing; lower status person bows lower than higher status person<br /><ul><li>China</li></ul>“Have you eaten rice today?” => “How are you?”<br /><ul><li>Native American</li></ul>Silence until the two people become comfortable with each other<br /><ul><li>West African</li></ul>Handshake with a snap of the fingers; handholding while talking/walking<br />
  53. 53. Non-Verbal Communication in Business<br />Good communication is a key part of success in the workplace <br />
  54. 54. Importance of business communication<br /><ul><li>People spend more time communication non-verbally than verbally
  55. 55. Non-Verbal messages are usually more valid & believable indicators of a communicator’s message
  56. 56. Feelings & Emotions are communicated primarily by non-verbal cues</li></li></ul><li>Major Prospects in Business<br /><ul><li>Personal Interviews</li></ul>Mehrabian’s 3 dimensions to non-verbal behaviour<br />Immediacy (liking)<br />Potency (Status)<br />Responsiveness (activity or energy)<br />
  57. 57. Major Prospects inBusiness contd…<br /><ul><li>Group Discussions & Conference Settings</li></ul>Seating arrangements<br />Aesthetically Attractive Environment<br />Eye Contact (Kendon)<br />Cognitive<br />Monitoring<br />Regulatory<br />Expressive<br /><ul><li>Business Travel</li></li></ul><li>Conclusion<br />“You cannot NOT communicate”<br />
  58. 58. Thank You !<br />

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