Most of us go about our day-to-day lives having conversations with people without giving much thought to the ‘way’ we communicate. However during our work it’s as much about ‘how’ we portray ourselves when we communicate as it is about the message we are trying to get across. Your body language says far more about you than the words will ever do. In fact, research studies have estimated that perhaps as much as 55% of all communication is based upon what people see and not what they hear. So, let’s take a look at some of the most common aspects of body language and what it conveys about us.
Repeating - nodding your head when you say "yes," pointing when you give directionsSubstituting - shrugging your shoulders to mean "I don't know"Complementing - scratching your head when you're thinking, hanging your head when you're embarrassedAccenting - pointing when you criticizeRegulating - pausing when you want somebody else to speakContradicting - trying not to appear nervous during a job interview. Audiences put more emphasis on nonverbal cues than on words to decide whether speakers are honest.
Your WorkspaceKeep it Neat, Clean, and Free of ClutterDecorate with Diplomas, AwardsDiscourage Display of Personal ItemsNo Displays of Suggestive Sexual ContentClothing and Personal AppearanceFirst Impressions Based on StereotypesOur Culture Values and Rewards the Tall, Physically Fit, Appropriately Dressed, Well Groomed, and Physically Attractive
Non-Verbal Communication <br />Actions speak louder than words.<br />
Greetings around the world<br /><ul><li>Brazil</li></ul>Women kiss and are kissed; men embrace men<br /><ul><li>Germany</li></ul>Handshake between men; one kiss for the woman<br /><ul><li>France/Belgium</li></ul>Two kisses in Paris; three in Belgium; four in Brittany<br /><ul><li>Russia</li></ul>Both men and women kiss each other<br /><ul><li>Japan</li></ul>Bowing; lower status person bows lower than higher status person<br /><ul><li>China</li></ul>“Have you eaten rice today?” => “How are you?”<br /><ul><li>Native American</li></ul>Silence until the two people become comfortable with each other<br /><ul><li>West African</li></ul>Handshake with a snap of the fingers; handholding while talking/walking<br />
Non-Verbal Communication in Business<br />Good communication is a key part of success in the workplace <br />
Importance of business communication<br /><ul><li>People spend more time communication non-verbally than verbally
Non-Verbal messages are usually more valid & believable indicators of a communicator’s message
Feelings & Emotions are communicated primarily by non-verbal cues</li></li></ul><li>Major Prospects in Business<br /><ul><li>Personal Interviews</li></ul>Mehrabian’s 3 dimensions to non-verbal behaviour<br />Immediacy (liking)<br />Potency (Status)<br />Responsiveness (activity or energy)<br />