ERP implementation is a complex job and involves greater risk of failure. It requires top management support and willingness to complete ERP project in given time.

1. ERP Implementation and Customization
ERP software implementation is a typically complex job and involves greater risk of
failure. ERP implementation requires top management support and willingness to
complete ERP project in given time. Usually ERP implementation takes 3 months to 1-2
years time, it depends on the size of the company, number of sites, scope of the change
(customization) and willingness of the customer to take ownership of the project.
The most important aspect of any
ERP implementation is that the
company who has purchased the
ERP software takes ownership of the
project. Implementing ERP is not an
in-house job. To implement ERP,
companies used to take consultation
services from ERP vendors or third
party consulting companies. These
consultancy services include
consultation, customization of
product and long term support.
In consulting service, consultants
used to map the software with
existing business process. They
understand the business in detail and define the role of the ERP user. Consultants will
prepare a list of processes in Vital, Essential and Desirable (VED) category. In the
standard implementation they will suggest to finish vital part only. After standard
implementation of ERP software they will find the gap to fulfill his essential and
desirable (wish list).
They will do some customization to fulfill complete wish list. For support, Customer can
take AMC (Annual Maintenance Contract). In AMC customer will get product updates,
upgrades, new features and few man month free of cost. AMC charges vary from
company to company. It may have on percentage basis or on amount basis. AMCs can be
for product, services or for both.
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