Five tips to build a high performance agile marketing team - presented at worldwebforum 2014 in Zurich, Switzerland

Nicholas Muldoon
Nicholas MuldoonAgile Coach at Arijea
Five tips to build a high performance agile marketing team - presented at worldwebforum 2014 in Zurich, Switzerland
NICHOLAS MULDOON • AGILE COACH • TWITTER • @NJM
agile marketing team
FIVE TIPS TO BUILD A HIGH PERFORMANCE
Why?
Markets change rapidly.
http://solutions.forrester.com/bma-survey-findings-ramos/
Waterfall
is
Predictive
PLAN
BUILD
DEPLOY
REVIEW
6 - 12 months
Waterfall
is
Predictive
PLAN
BUILD
DEPLOY
REVIEW
CHANGE
6 - 12 months
Agile
is
Adaptive
PLAN
DEPLOY
BUILD
1 or 2 week cycles
REVIEW
Agile
is
Adaptive
PLAN
DEPLOY
BUILD
CHANGE
1 or 2 week cycles
REVIEW
Agile
is
Adaptive
1 or 2 week cycles
BUILD
LEARN MEASURE
Agile Adoption
27%
2006 State of Agile
Development Survey
http://www.versionone.com/pdf/stateofAgiledevelopmentsurvey.pdf
Agile Adoption
84%
2013 State of Agile
Development Survey
http://www.versionone.com/pdf/7th-Annual-State-of-Agile-Development-Survey.pdf
http://www.versionone.com/pdf/7th-Annual-State-of-Agile-Development-Survey.pdf
Better outcomes
for customers.
!
Faster.
build a cross-functional team
what is agile marketing?
test and validate ideas
develop t-shaped people
look at the whole product
exploit opportunities
test and validate ideas
develop t-shaped people
build a cross-functional team
what is agile marketing?
look at the whole product
exploit opportunities
Creative
Design
Copy
Digital
Functional
Teams
Teams
Teams
Teams
PrintTeams
http://www. jokeroo.com/pictures/funny/misalignment-of-the-rails.htmlhttp://www.directindustry.com/prod/saelen-industrie/wood-chippers-61664-874257.html
Print
Creative Copy
Design Digital
Sales
Agile

Marketing

Team
PrintCreativeCopyDesignDigitalSales
Agile

Marketing

Team
Design
Creative
Copy
Digital
Print
Cross-Functional
Team Team Team Team Team Team
Cross-Functional Team
Empower the team to
deliver as fast as possible
develop t-shaped people
test and validate ideas
what is agile marketing?
look at the whole product
exploit opportunities
build a cross-functional team
Creative
Creative
Design PrintCopy Digital
Creative
Creative
Design PrintCopy Digital
http://en.wikipedia.org/wiki/Achilles'_heel
Creative
PrintCopy
Digital
Team
Creative
Design
Print
Digital
Sales
Copy Design
Design
Digital
Creative Design
Digital
Creative Design
Pairing
Amplify team learning
with t-shaped people
test and validate ideas
develop t-shaped people
build a cross-functional team
what is agile marketing?
look at the whole product
exploit opportunities
It is a capital mistake to 

theorise before you have all the
evidence.
It biases the judgment.
SHERLOCK HOLMES
”
“
BUILD
LEARN MEASURE
Hypothesis

Adding an arrow to the
checkout button will
increase conversion by 15%
CHECKOUT ➜
Original (A) Test (B)
CHECKOUT CHECKOUT ➜
Test (C)
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE BUILD
LEARN MEASURE BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
BUILD
LEARN MEASURE
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
MEASURE
LEARN MEAS
BUILD
LEARN MEASURE
BUILD
LEARN MEA
BUILD
LEARN MEA
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE BUILD
LEARN MEASURE BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEAS
BUILD
LEARN MEASURE
BUILD
LEARN MEA
BUILD
LEARN MEA
BUILD
LEARN MEASURE
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
BUILD
LEARN MEASURE
Learn through failure
test and validate ideas
develop t-shaped people
build a cross-functional team
what is agile marketing?
look at the whole product
exploit opportunities
Five tips to build a high performance agile marketing team - presented at worldwebforum 2014 in Zurich, Switzerland
DemandGen
Website Team
Product Team
Renewals
Agile Marketing Team
Agile Marketing Team
User Story Mapping
Five tips to build a high performance agile marketing team - presented at worldwebforum 2014 in Zurich, Switzerland
Optimise the whole
customer experience
test and validate ideas
develop t-shaped people
build a cross-functional team
what is agile marketing?
look at the whole product
exploit opportunities
Five tips to build a high performance agile marketing team - presented at worldwebforum 2014 in Zurich, Switzerland
Five tips to build a high performance agile marketing team - presented at worldwebforum 2014 in Zurich, Switzerland
Five tips to build a high performance agile marketing team - presented at worldwebforum 2014 in Zurich, Switzerland
Be Agile
test and validate ideas
develop t-shaped people
build a cross-functional team
what is agile marketing?
look at the whole product
exploit opportunities
PHOTO OF RETROSPECTIVE
Retrospective
Continuous Improvement
!
better outcomes for customers.
!
Faster.
@njm @worldwebforum
Agile Marketing is delivering
Thank you!
!
NICHOLAS MULDOON • AGILE COACH • TWITTER • @NJM
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Five tips to build a high performance agile marketing team - presented at worldwebforum 2014 in Zurich, Switzerland