Cpp 2 jan 2013

Contact Power Professional

Nick Halliwell
Comsoftware

e-mail:info@comware.net

Comsoftware Co.,Ltd. 174 Silom Road, Suriyawong, Bangkok 10500, Thailand.

Briefing Overview

 People who use ContactPower
 Common Problems in most Organizations
 What is Contact Power Professional (CPP)?
 The Key Features of CPP
 Benefits of CPP
 Who would Use CPP?
 What would you use It For?
 Professional Built Application
 Product Summary
 SalesPower
Q&A


Some of Our Customers



CONTACT POWER PROFESSIONAL
Way more than just a CRM solution


Common Problems in the Organization

 Fragmented information
 Data held in many places
 High cost in sharing information
 Staff
 Equipment
 Time
 Low service quality
 Delayed/inadequate-data decision making


What is Contact Power Professional (CPP)?

 Contact Power Professional (CPP) is a company
wide, data source.

 This enables all of the companies information
about all its contacts outside company to be
stored in an easy and manageable format.

 So that all the companies departments and staff
can understand what is happening with there
contact.


Key Features in CPP

 Comprehensive company profile
 Create unlimited no. of contacts within
that company
 Create job assignments
 Create additional documents:
 Letter
 Fax (requires additional software)
 E-mail, which is integrated with Domino mail
 Meeting & Appointments
 Meeting history
 Proposal
 Credit status
 Quotation
 Phone Call
 etc.

Benefits of Contact Power Professional

 All information in one place
 Full customer history
 Very secure access to the database & documents
 Cost saving
 Better customer services
 Accessible to all staff, who have permission
 Very easy to find information about customers or
suppliers


Who Would Use CPP?
 The Business Owner and management team
 Sales Department
 Marketing Department
 Purchasing Department
 Investor Relations
 Public Relations
 Finance Department
 Research & Development
 In fact THE WHOLE company

What would You Use It For?

 Management level  User level
 Business planing  Mailing/Faxing
 Decision making  Press releases
 Proposals
 Progress tracking
 Purchase requests
 Status tracking
 Scheduling
 Sales information appointments
 Sales progress  Progress tracking
 Sales history  Status tracking
 Information recording
 Supplier history


Professionally Built Application
 Bilingual
 Thai & English
 Integrated with the Notes mail system
 Same look and feel throughout the system
 Easy to use
 Less training, help on every screen
Notice: A Blue field is a compulsory field.

 Security on every document
 Database level
 View level
 Document level

Demonstration

Demonstration


Product summary
 Much more than CRM
 Deals with ALL the company contacts
 Capable of dealing with all your contacts no matter
what business you are in
 Helps you to get closer to the companies and
people you deal with and to maximise the
relationship between you and them
 Save's you significant amounts of money as well as
making your staff very much more productive


Q&A



Other Comsoftware Applications
That Link with CPP


Sales Power
1.1 All Details View
 Works with CPP and allows you to record sales
activity with Customers:
Documents such as:
 Sales Targets & Plan performance against target
 Sales Person Sales Stats, week, month, year, team
 Sales Team Performance against Target
 Sales Summary by salesman, region, products
 Sales Documents (such as quotes). Technical material,
sales brochures etc.
 Current Sales Prospects, 30, 60, 90 Days
 Management views to see sales forecasts, sales to
Target, new prospects, prospects by date, documents to
be approved, forecast v actual, success rate etc.
 Next Action by date


Internal Ordering
This application is an internal purchasing
system, where by staff fills in an electronic requisition
to purchase goods

Allows you to:-
 Create a purchase requisition
 Full work-flow within department and higher
 Views by Originator
 View by Supplier
 View by Item
 Outstanding deliveries


Call Power
1.1 All Details View
CallPower allows your call center staff to be able to
record details of customer calls, such as product inquiry,
complaint and comments

The System allows you to:-
 View calls by Status
 View calls by Customer Name
 View by Customer Service Rep
 View by days outstanding
 View by year, quarter, month, type of call
 Calls can be referred to centers of expertise


Product Summary

 Capable of dealing with all your contacts, no matter
what business you are in
 Helps you to get closer to salesman and client allows
you to deal with them and to maximise the relationship
with your team and between salesman and the customer
 Saves your significant amounts of money as well as
making your staff very much more productive
 All information is still kept in Central database so if any
sales staff leave you can easily assign task to other staff
 Information does not walk out of the company


Cpp 2 jan 2013

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