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Best practice guidelines for CALD health information (2006)

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Best practice guidelines for the development and delivery of health information for CALD communities, presented at 39th National Conference. Australian Association of Gerontology. Diversity in Ageing on 24 November 2006.

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Best practice guidelines for CALD health information (2006)

  1. 1. Best practice guidelinesfor the developmentand delivery ofhealth information forCALD communitiesPresented byNicky Hayward-WrightAlzheimer’s Australia NSW23 November 2006
  2. 2. Access 85% of information online No single access point– Diversity Health Clearinghouse– Multicultural Mental Health Australia– Health Translation Directory (Vic)– NSW Multicultural Health Communication Service– QLD Transcultural Mental Health Centre Duplication Lack of quality control
  3. 3. Development guidelines Authority Currency Accuracy of content Audience Cultural sensitivity Translation Language Non-judgemental Australian Context Parallel material in English Availability Visual appearance and characteristics Metadata
  4. 4. Delivery modelse-Information governancee-Information infrastructurePartnerships
  5. 5. Recommendations CALD selective subject gateway Partnerships based onhybrid consortium model
  6. 6. Nicky Hayward-WrightManagerLibrary & Information ServiceAlzheimer’s Australia NSW23 November 2006The benefits from making accurate healthinformation accessible include: improvedquality of care; better health outcomes;increased access to health services; betterinformed clients and consumers; andgreater client satisfaction.Centre for Cultural Ethnicity & Health. (2005).Consumer participation and culturally and linguistically diverse communities.CEH: Melbourne. http://www.ceh.org.au/resources/resbyceh.html

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