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Best practice guidelines for CALD health information (2006)


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Best practice guidelines for the development and delivery of health information for CALD communities, presented at 39th National Conference. Australian Association of Gerontology. Diversity in Ageing on 24 November 2006.

Published in: Health & Medicine
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Best practice guidelines for CALD health information (2006)

  1. 1. Best practice guidelinesfor the developmentand delivery ofhealth information forCALD communitiesPresented byNicky Hayward-WrightAlzheimer’s Australia NSW23 November 2006
  2. 2. Access 85% of information online No single access point– Diversity Health Clearinghouse– Multicultural Mental Health Australia– Health Translation Directory (Vic)– NSW Multicultural Health Communication Service– QLD Transcultural Mental Health Centre Duplication Lack of quality control
  3. 3. Development guidelines Authority Currency Accuracy of content Audience Cultural sensitivity Translation Language Non-judgemental Australian Context Parallel material in English Availability Visual appearance and characteristics Metadata
  4. 4. Delivery modelse-Information governancee-Information infrastructurePartnerships
  5. 5. Recommendations CALD selective subject gateway Partnerships based onhybrid consortium model
  6. 6. Nicky Hayward-WrightManagerLibrary & Information ServiceAlzheimer’s Australia NSW23 November 2006The benefits from making accurate healthinformation accessible include: improvedquality of care; better health outcomes;increased access to health services; betterinformed clients and consumers; andgreater client satisfaction.Centre for Cultural Ethnicity & Health. (2005).Consumer participation and culturally and linguistically diverse communities.CEH: Melbourne.