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Effective Listnening


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Effective Listnening

  1. 1. Interpersonal Listening
  2. 2. Listening Listening makes up 42-60% of our communication. Writing Speaking Reading
  3. 3. Hearing <ul><li>A physiological activity that occurs when sound waves hit our eardrums </li></ul>
  4. 4. Listening <ul><li>Attending </li></ul><ul><li>Understanding </li></ul><ul><li>Remembering </li></ul><ul><li>Evaluating </li></ul><ul><li>Responding </li></ul>
  5. 5. Attending <ul><li>Get physically and mentally ready to listen. </li></ul><ul><li>Make the shift from speaker to listener a complete one. </li></ul><ul><li>Hear a person out before you react. </li></ul><ul><li>Adjust to the listening goals of the situation. </li></ul>
  6. 6. Understanding <ul><li>Determine the organization </li></ul><ul><li>Attend to nonverbal cues </li></ul><ul><li>Ask questions </li></ul><ul><li>Silently paraphrase </li></ul>
  7. 7. Paraphrase the following statements to reflect both the thoughts and feelings of the person speaking. <ul><li>“ I really like communication, but what could I do with a major in this field?” </li></ul><ul><li>“ I don’t know if Pat and I are getting too serious too fast.” </li></ul><ul><li>“ You can borrow my car, if you really need to, but please be careful with it. I can’t afford any repairs and if you have an accident, I won’t be able to drive to D.C. this week-end.” </li></ul>
  8. 8. Remembering <ul><li>Repeat information </li></ul><ul><li>Create mnemonics </li></ul><ul><li>Take notes </li></ul>
  9. 9. Mnemonics A technique used to aid memory – take the first letter of a list you are trying to remember and create a word HOMES (the five Great Lakes) H uron, O ntario, M ichigan, E rie, S uperior
  10. 10. Note Taking <ul><li>Take notes when you </li></ul><ul><li>are listening to </li></ul><ul><li>complex </li></ul><ul><li>information. </li></ul><ul><li>Key-word outline </li></ul><ul><ul><li>Main points </li></ul></ul><ul><ul><li>Supporting evidence </li></ul></ul>
  11. 11. Evaluating (Critical Listening) <ul><li>Fact – a verifiable statement </li></ul><ul><li>Inference – a conclusion drawn from facts </li></ul>
  12. 12. You are Listening Critically <ul><li>When you question whether the inference is supported with meaningful factual statements </li></ul><ul><li>When you question whether the reasoning statement that shows the relationship between the support and the inference makes sense </li></ul><ul><li>When you question whether there is any other known information that lessens the quality of the inference </li></ul>
  13. 13. Responding - communicating attention and interest <ul><ul><li>Let others know you are interested. </li></ul></ul><ul><ul><li>Give vocal responses. </li></ul></ul><ul><ul><li>Show that you care about the other. person and what he or she says. </li></ul></ul>
  14. 14. Guidelines for Listening <ul><li>Be fully focused on what is happening. </li></ul><ul><li>Adapt listening skills and style to accommodate differences in listening purposes and individuals. </li></ul><ul><li>Remember that listening is an active process and you must invest energy and effort. </li></ul>
  15. 15. We can think much faster than another person can talk. What can we do with all that extra thought time if remembering is important?