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SharePoint Saturday Montreal#SPSMontreal
2017-05-13
SharePoint Saturday
Montreal 2017
Qu’est-ce que Dynamics 365? Et comme...
SharePoint Saturday Montreal#SPSMontreal
Gold
Bronze
Thanks to our sponsors !
SharePoint Saturday Montreal#SPSMontreal
Nicolas Georgeault
CEO – Architecte de solutions @MuBrain Inc.
Consultant en Inte...
SharePoint Saturday Montreal#SPSMontreal
86% des CEO considèrent le numérique comme leur priorité #1
Les CEO sont convainc...
SharePoint Saturday Montreal#SPSMontreal
Résultante
Transformation digitale
SharePoint Saturday Montreal#SPSMontreal
Impact clients de la transformation digitale
Microsoft a comme mission d’habilite...
SharePoint Saturday Montreal#SPSMontreal
CRM ERP
Nouvelle génération d’applications d’affaires intelligentes
SharePoint Saturday Montreal#SPSMontreal
CRM ERPMicrosoft
Dynamics 365
Nouvelle génération d’applications d’affaires intel...
SharePoint Saturday Montreal#SPSMontreal
CréezPersonnalisez
Réinventez la productivité
et les processus d’affaires
SharePoint Saturday Montreal#SPSMontreal
Azure et Office 365 comme
support a la modernisation
applicative
SharePoint Saturday Montreal#SPSMontreal
• Simplifier la gestion et les operations
• Continuer a amortir les investissemen...
SharePoint Saturday Montreal#SPSMontreal
Qu’est-ce que Dynamics 365?
SharePoint Saturday Montreal#SPSMontreal
Microsoft Dynamics 365
Applications intelligentes : Office 365, Power BI, la suit...
SharePoint Saturday Montreal#SPSMontreal
Une plateforme intelligente
ACTIONINTELLIGENCEOffice
365
Dynamics
365
LinkedIn
Et...
SharePoint Saturday Montreal#SPSMontreal
Microsoft Dynamics 365
Avant Maintenant
Dynamics CRM
• Sales, Service, Marketing
...
SharePoint Saturday Montreal#SPSMontreal
Microsoft
Sales
Customer
Service
Field Service
Project Service
Automation
Operati...
SharePoint Saturday Montreal#SPSMontreal
Sales
Features
Opportunity Management
Social Selling
Office 365 Productivity
Mobi...
SharePoint Saturday Montreal#SPSMontreal
Exemples Sales
SharePoint Saturday Montreal#SPSMontreal
Marketing
Features
Lead Management
Campaign Planning
Marketing Lists
Social Engag...
SharePoint Saturday Montreal#SPSMontreal
Exemples Marketing
SharePoint Saturday Montreal#SPSMontreal
Field Service
Features
Scheduling & Dispatch
Asset and Warranty Management
Servic...
SharePoint Saturday Montreal#SPSMontreal
Field Service examples
SharePoint Saturday Montreal#SPSMontreal
Project Service Automation
Features
Scheduling
Resource Management
Time & Expense...
SharePoint Saturday Montreal#SPSMontreal
Exemples Project Service
SharePoint Saturday Montreal#SPSMontreal
Customer Service
Features
Case Management
Self Service Portal
Agent Enablement (U...
SharePoint Saturday Montreal#SPSMontreal
Operations
Features
Retail Budget Control
Procurement & Sourcing Warehouse Manage...
SharePoint Saturday Montreal#SPSMontreal
Operations
SharePoint Saturday Montreal#SPSMontreal
Finance
Features
Supplier / Vendor Management Sales Invoicing
General Ledger Prod...
SharePoint Saturday Montreal#SPSMontreal
Exemple Financials
SharePoint Saturday Montreal#SPSMontreal
Purpose-built business process
Empower people to delight customers through an end...
SharePoint Saturday Montreal#SPSMontreal
L’aide à la décision?
SharePoint Saturday Montreal#SPSMontreal
De la données a l’action…
SharePoint Saturday Montreal#SPSMontreal
Intelligence actuellement intégrée
Sales Relationship Insights Cross-sell / Up-se...
SharePoint Saturday Montreal#SPSMontreal
L’adaptabilité des processus?
SharePoint Saturday Montreal#SPSMontreal
DYNAMICS 365 BUSINESS APPS
Adaptabilité des processus d’affaire
Other data
source...
SharePoint Saturday Montreal#SPSMontreal
Microsoft AppSource?
SharePoint Saturday Montreal#SPSMontreal
SharePoint Saturday Montreal#SPSMontreal
#AchieveMore avec PowerApps et
Flow?
SharePoint Saturday Montreal#SPSMontreal
CONNECTOR
CONNECTORS
GATEWAYS
PowerApps
MSFT Flow
CUSTOM
Common
Data Service
SharePoint Saturday Montreal#SPSMontreal
Common Data Model - CDM
SharePoint Saturday Montreal#SPSMontreal
Common Data Model
Dynamics 365
SharePoint Saturday Montreal#SPSMontreal
Common Data Model
Dynamics 365 + Office 365
SharePoint Saturday Montreal#SPSMontreal
Common Data Model
Dynamics 365 + Office 365 + Solutions Partenaires
SharePoint Saturday Montreal#SPSMontreal
Roadmap produits Microsoft Dynamics
SharePoint Saturday Montreal#SPSMontreal
https://www.microsoft.com/fr-ca/dynamics365
SharePoint Saturday Montreal#SPSMontreal
Vos questions?
SharePoint Saturday Montreal#SPSMontreal
5h45 PM
3971 Ontario E
SharePoint Saturday Montreal#SPSMontreal
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Bronze
Thanks to our sponsors !
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Qu’est ce que dynamics 365? et comment Microsoft utilise le cloud pour moderniser ses applications d'entreprise - sps montreal

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L’idée est de "moderniser" l’ensemble des Produits de la gamme Dynamics en utilisant la puissance des services Cloud et locaux. Mais la vision de Microsoft est un peu plus complexe. Dynamics CRM faisait déjà parti d’Office 365, au cours de cette session vous apprendrez comment Microsoft prévoit de reconstruire une stratégie complète basée sur la xRM et les relations qui existent entre les gens comme les relations clients et partenaires

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Qu’est ce que dynamics 365? et comment Microsoft utilise le cloud pour moderniser ses applications d'entreprise - sps montreal

  1. 1. SharePoint Saturday Montreal#SPSMontreal 2017-05-13 SharePoint Saturday Montreal 2017 Qu’est-ce que Dynamics 365? Et comment Microsoft utilise le cloud pour moderniser ses applications d'entreprise? Nicolas Georgeault Fondateur MuBrain - MVP
  2. 2. SharePoint Saturday Montreal#SPSMontreal Gold Bronze Thanks to our sponsors !
  3. 3. SharePoint Saturday Montreal#SPSMontreal Nicolas Georgeault CEO – Architecte de solutions @MuBrain Inc. Consultant en Intelligence Collective 20 ans d’expérience en TI et Innovations 13 ans avec SharePoint 8 ans comme MVP Co-auteur des livres Microsoft SharePoint Server 2010 et 2013 en Français Diplômé Stanford en Apprentissage Automatisé • Email: nicolas@mubrain.com • Twitter: @ngeorgeault • Blog: http://georgeault.net / http://www.mubrain.com • LinkedIn: http://bit.ly/LinkedNGeorgeault
  4. 4. SharePoint Saturday Montreal#SPSMontreal 86% des CEO considèrent le numérique comme leur priorité #1 Les CEO sont convaincus que parmi toutes les tendances mondiales actuelles, c’est la technologie qui aura le plus d’impact et transformera le plus leur entreprise. Avancées technologiques Changements démographiques Changement global du pouvoir économique Rareté des ressources & changement climatique Urbanisation
  5. 5. SharePoint Saturday Montreal#SPSMontreal Résultante Transformation digitale
  6. 6. SharePoint Saturday Montreal#SPSMontreal Impact clients de la transformation digitale Microsoft a comme mission d’habiliter chaque individu et chaque entreprise à accomplir davantage par le biais de la #TransformationDigitale. Bâtissez l’engagement de vos clients en tirant profit d’une vue complète de leurs activités vous permettant de personnaliser votre offre et de créer des modèles d’actions prédictives Engagez vos clients Réinventez vos produits, services et modèles d’affaires par le biais de contenus numériques afin de mieux capitaliser sur les opportunités émergentes de revenus. Transformez vos produits Optimisez vos opérations, vos relations clients et votre modèle de service grâce à l’analyse avancée des données. Elles vous permettent de bâtir une intelligence d’affaires et améliorer ainsi vos processus en continu et en temps réel. Optimisez vos opérations Améliorer l’habilitée de vos employés avec des outils de collaboration et de productivité dans un environnement de travail encadré et efficace Rendez vos employés plus habile
  7. 7. SharePoint Saturday Montreal#SPSMontreal CRM ERP Nouvelle génération d’applications d’affaires intelligentes
  8. 8. SharePoint Saturday Montreal#SPSMontreal CRM ERPMicrosoft Dynamics 365 Nouvelle génération d’applications d’affaires intelligentes
  9. 9. SharePoint Saturday Montreal#SPSMontreal CréezPersonnalisez Réinventez la productivité et les processus d’affaires
  10. 10. SharePoint Saturday Montreal#SPSMontreal Azure et Office 365 comme support a la modernisation applicative
  11. 11. SharePoint Saturday Montreal#SPSMontreal • Simplifier la gestion et les operations • Continuer a amortir les investissements de development • Rassurer les utilisateurs avec des versions identiques Une modernisation en 4 actes Publier les applications telles quelles dans le cloud Fiabiliser les applications clientes Transformer le backend Etendre les fonctionnalités croisées • Fournir une “Couche d’abstraction” du service • Unifier les authentifications • Consommer les services disponibles dans Office 365 • Homogénéiser les experiences • Transformer le backend sans inquiéter les utilisateurs • Innover sur la gestion et structure des données de manière transparente • Modifier en profondeur et tirer parti du BigData • Bénéficier de l’apport des services Azure • Enrichir le produit des fonctionnalité d’intelligence • Connecter les systèmes ensembles • Identifier des corrélations dans les usages et les processus
  12. 12. SharePoint Saturday Montreal#SPSMontreal Qu’est-ce que Dynamics 365?
  13. 13. SharePoint Saturday Montreal#SPSMontreal Microsoft Dynamics 365 Applications intelligentes : Office 365, Power BI, la suite Cortana Intelligence et Azure loT VENTES OPÉRATIONS FINANCES MARKETING SERVICE CLIENT SERVICE SUR SITE AUTOMATISTION DE PROJET DE SERVICE
  14. 14. SharePoint Saturday Montreal#SPSMontreal Une plateforme intelligente ACTIONINTELLIGENCEOffice 365 Dynamics 365 LinkedIn Etc..Météo loT Analyse web Médias sociaux CRM + ERP
  15. 15. SharePoint Saturday Montreal#SPSMontreal Microsoft Dynamics 365 Avant Maintenant Dynamics CRM • Sales, Service, Marketing • Field Service • Project Service Automation • Social Engagement Dynamics AX ‘Project Madeira’ Dynamics 365 for Sales Dynamics 365 for Customer Service Dynamics 365 for Marketing Dynamics 365 for Field Service Dynamics 365 for Project Service Automation Dynamics 365 for Operations (Enterprise Edition) Dynamics GP Dynamics NAV Dynamics SL Dynamics GP Dynamics NAV Dynamics SL Dynamics 365 for Financials (Business Edition) • Portals • Gamification • Voice of the Customer • Unified Service Desk
  16. 16. SharePoint Saturday Montreal#SPSMontreal Microsoft Sales Customer Service Field Service Project Service Automation Operations Finance Marketing
  17. 17. SharePoint Saturday Montreal#SPSMontreal Sales Features Opportunity Management Social Selling Office 365 Productivity Mobility Account Management Activity Management Intelligence Scenarios B2B or B2C pipeline management Stakeholder Management Membership Management Wealth Management Donations and Fundraising Grants Management Loyalty Management
  18. 18. SharePoint Saturday Montreal#SPSMontreal Exemples Sales
  19. 19. SharePoint Saturday Montreal#SPSMontreal Marketing Features Lead Management Campaign Planning Marketing Lists Social Engagement Intelligence Enterprise Marketing* Business Marketing* Scenarios Nurture marketing Contextual personalisation Omni-channel marketing Progressive profiling Event management Web analytics
  20. 20. SharePoint Saturday Montreal#SPSMontreal Exemples Marketing
  21. 21. SharePoint Saturday Montreal#SPSMontreal Field Service Features Scheduling & Dispatch Asset and Warranty Management Service Agreements Inventory Management Resource Management Customer billing Dedicated Mobile App Scenarios Connected Field Service (IoT) Traditional asset break/fix Healthcare client management Financial services on-the-road Home services (car service, home maintenance) Facilities booking
  22. 22. SharePoint Saturday Montreal#SPSMontreal Field Service examples
  23. 23. SharePoint Saturday Montreal#SPSMontreal Project Service Automation Features Scheduling Resource Management Time & Expenses Project Planning Team Collaboration Customer Billing Intelligence Scenarios Business / Professional Services Construction Engineering Legal Accounting IT
  24. 24. SharePoint Saturday Montreal#SPSMontreal Exemples Project Service
  25. 25. SharePoint Saturday Montreal#SPSMontreal Customer Service Features Case Management Self Service Portal Agent Enablement (Unified Service Desk) Integrated Social Engagement Knowledge Base Management Omni-Channel Communication Intelligence Scenarios Employee Self Service (HR / Help Desk) Customer / Partner Self Service Complaints and Issues Management Call Centre Public sector citizen services Claims management Client care
  26. 26. SharePoint Saturday Montreal#SPSMontreal Operations Features Retail Budget Control Procurement & Sourcing Warehouse Management Supply Chain Management Transportation Management Project Accounting Inventory Management Human Capital Management Order fulfillment Manufacturing Mobility Financial Management (AR/AP/GL) Analytics and Reporting
  27. 27. SharePoint Saturday Montreal#SPSMontreal Operations
  28. 28. SharePoint Saturday Montreal#SPSMontreal Finance Features Supplier / Vendor Management Sales Invoicing General Ledger Product Management Accounts Payable Mobility Accounts Receivable Analytics and Reporting
  29. 29. SharePoint Saturday Montreal#SPSMontreal Exemple Financials
  30. 30. SharePoint Saturday Montreal#SPSMontreal Purpose-built business process Empower people to delight customers through an end-to-end view PROCESS PERSONAS Customer lifetime value Pricing, discounts, taxation Product availability Order information, resource reservations MANAGER Payment history Problems, Issues, Requests
  31. 31. SharePoint Saturday Montreal#SPSMontreal L’aide à la décision?
  32. 32. SharePoint Saturday Montreal#SPSMontreal De la données a l’action…
  33. 33. SharePoint Saturday Montreal#SPSMontreal Intelligence actuellement intégrée Sales Relationship Insights Cross-sell / Up-sell Product Recommendations Customer Service Knowledge Base Insights Previous Case recommendations Customer Insights Marketing Lead Scoring Intent Analysis Sentiment Analysis Field Service Preemptive Service Resource Optimisation Project Service Automation Resource Optimisation Operations Demand Forecasting Cash Flow Forecast Predictive Sales and Inventory Forecast
  34. 34. SharePoint Saturday Montreal#SPSMontreal L’adaptabilité des processus?
  35. 35. SharePoint Saturday Montreal#SPSMontreal DYNAMICS 365 BUSINESS APPS Adaptabilité des processus d’affaire Other data sources Microsoft AppSource 3rd PARTY APPS PURPOSE BUILT APPS FOR MY TEAM Custom Apps by PowerApps Compose Workflow by Microsoft Flow OFFICE 365, APPS & DASHBOARDS PRODUCTIVITY
  36. 36. SharePoint Saturday Montreal#SPSMontreal Microsoft AppSource?
  37. 37. SharePoint Saturday Montreal#SPSMontreal
  38. 38. SharePoint Saturday Montreal#SPSMontreal #AchieveMore avec PowerApps et Flow?
  39. 39. SharePoint Saturday Montreal#SPSMontreal CONNECTOR CONNECTORS GATEWAYS PowerApps MSFT Flow CUSTOM Common Data Service
  40. 40. SharePoint Saturday Montreal#SPSMontreal Common Data Model - CDM
  41. 41. SharePoint Saturday Montreal#SPSMontreal Common Data Model Dynamics 365
  42. 42. SharePoint Saturday Montreal#SPSMontreal Common Data Model Dynamics 365 + Office 365
  43. 43. SharePoint Saturday Montreal#SPSMontreal Common Data Model Dynamics 365 + Office 365 + Solutions Partenaires
  44. 44. SharePoint Saturday Montreal#SPSMontreal Roadmap produits Microsoft Dynamics
  45. 45. SharePoint Saturday Montreal#SPSMontreal https://www.microsoft.com/fr-ca/dynamics365
  46. 46. SharePoint Saturday Montreal#SPSMontreal Vos questions?
  47. 47. SharePoint Saturday Montreal#SPSMontreal 5h45 PM 3971 Ontario E
  48. 48. SharePoint Saturday Montreal#SPSMontreal Gold Bronze Thanks to our sponsors !

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