We've all lived through the experience. A client seeks you out. They give you thousands of dollars in advance. Then, inexplicably, they do everything in their power to ruin your life and make the project a miserable failure. Or do they? What is it that causes clients to lose faith so quickly? Sharing real stories of successes and failures, Carl will walk you through the lessons he's learned managing client relationships over the last 25 years. You'll walk away with tips and tricks to get current projects back on track and keep future ones from going off the rails.