Reply: Filippo Rizzante, Reply Living 2.0


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  • his popular forum returned with a stellar array of leading industry executives offering their perspective on what 2011 will bring to their industry segments and to usher in AT ME 31st year.
    2009 was a difficult year for the industry. Smaller marketing budgets meant that travel marketers had to be more creative, justify all marketing expenditures and provide ROI for each initiative. Many companies flipped their traditional media mix, spending more on online and social media than on print and TV. Distribution channels also changed. Did these new strategies work? Apparently they did as many sectors of the industry experienced some level of recovery.
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Reply: Filippo Rizzante, Reply Living 2.0

  1. 1. Filippo Rizzante Executive Partner Living Network 2.0
  2. 2. Reply <ul><li>Founded in 1996 to achieve excellence within the internet consulting market, by a group of Italian IT Executives, Reply is today a leading IT Services Company with a distinctive set of specialized services that covers the areas of: Consulting, System Integration, Service Management (Application & Operation Business Process Outsourcing </li></ul><ul><li>Reply offering is based on new communication channels and digital media </li></ul><ul><li>Impressive track record: from €18.6m in 1999 to €277m sales in 2007, with a CAGR of 40.1% </li></ul><ul><li>Constant two digit Ebit margin 1 </li></ul><ul><li>More than 2,270 2 employees distributed on a network of specialized companies focused on specific lines of offer </li></ul><ul><li>Large customers , with a very high customer retention </li></ul><ul><li>Operations in Italy, Germany and UK </li></ul>1. Except for 2003 2. As at December 31 2007 Source: Company Data Reply aims at building an European network of high specialized “boutiques” in the ICT services market ITALY UK GERMANY
  3. 3. Reply - Revenue & People Million of EUROS 2006 230.2 1999 18.6 2003 86 2004 112 2005 144.7 2002 77.1 2001 60.3 2000 33.3 2007 277.2 244 875 1011 1277 750 647 396 1925 2272 People 2008 2539 (H1) 160.3 (H1) Vertical Markets 2007 CAGR (‘99-’07) 40.2%
  4. 4. <ul><li>Reply’s offer is organised around two main axes: </li></ul>Reply at a glance <ul><li>Horizontal /cross-market solutions (Technologies) Implementing the latest solutions of its technology partners across key sectors </li></ul><ul><ul><li>Reply has a recognised ability to master the most recent technologies of partners’ software stack </li></ul></ul><ul><ul><li>Reply’s main technology partners include Oracle, Microsoft, EMC2, SAP, Autonomy </li></ul></ul><ul><li>Vertical solutions (Process and Applications) Implementing solutions (third party or in-house) answering specific needs in verticals </li></ul><ul><ul><li>Focus on Telecommunications, Media, Finance, Extended Enterprise and Public Administration & Healthcare in Italy </li></ul></ul><ul><ul><li>Focus on Extended Enterprise, Media and Finance in Germany </li></ul></ul><ul><li>Reply differentiates itself through matching expertise on specific processes in particular industries while mastering technology platform solutions </li></ul>Source: Company Data ‘ 07 Sales breakdown by business Processes 11% Technologies 34% Applications 55%
  5. 5. Offer Enterprise 2.0 Reply signed an exclusive agreement with Hinchcliffe&Co (an O’Reilly Co.) to provide Web 2.0 Courses & Seminars in Italy & Germany.
  6. 6. Reply: leadership
  7. 7. Su noi stessi: Social Networking @ Reply <ul><ul><li>Connection : to create meeting points in order to extend the internal network connection of each individual person </li></ul></ul><ul><ul><li>Communication : to create communication channels and spread of knowledge less formal, bidirectional, equal and more constructive </li></ul></ul><ul><ul><li>Community : to aggregate individuals on resemblance based knowledge and capacity besides organizational units </li></ul></ul><ul><ul><li>Collaboration : to increase collaboration among individuals eliminating organizational barriers which impose flexibility and speed </li></ul></ul><ul><ul><li>Consideration : to level the structure in order to make the management aware of the potential of the individual, independently from their position in the hierarchy </li></ul></ul>
  8. 8. INVITATION - 1° TamTamyDay Reply e Blogosfere sono liete di invitarvi giovedì 27 novembre al primo TamTamyDay – &quot;Innovare con l'Enterprise 2.0 al tempo della crisi&quot;. Il 27 novembre è una data da segnare in agenda: su si parlerà di Enterprise 2.0 mostrando gli strumenti con cui è possibile innovare al tempo della crisi economica. Marco Montemagno ne parlerà coinvolgendo giornalisti, economisti, blogger e rappresentanti di importanti realtà aziendali. Faremo il punto sulla crisi così come è avvertita in Italia, capiremo cos'è l'Enterprise 2.0, ci verrà presentata la piattaforma di Enterprise Social Networking TamTamy, illustrati gli strumenti di cui dispone, il loro funzionamento e quali vantaggi offrano. Una giornata intera aperta a chiunque vi abbia interesse, ovunque sia, per dire la sua con domande o commenti o più semplicemente per assistere alle tavole rotonde in programma. Vi aspettiamo il 27 novembre, dalle 9.30 alle 18.00 su . Innovate with the Enterprise 2.0 at crisis’ time Thursday 27 November 2008 From 10:00 till 18:00 Online event Overview on current economic crisis and debate on Web 2.0. Solutions Round Table with Italian companies who marked the Enterprise 2.0 world Highlights of Event 13/11/08 – Next value Chairman: Marco Montemagno - with the foreseen participation of Enrico Cisnetto; Franco De Benedetti; Francesco Giavazzi; Massimo Gaggi; Federico Rampini; Giuseppe Turani; Emil Abirascid; Marco Camisani Calzolari and many others.   .
  9. 9. Contatti [email_address]