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SRE-iously: Defining the Principles, Habits, and Practices of Site Reliability Engineering

New Relic
New Relic
New RelicNew Relic

No matter how you define it, the Site Reliability Engineer (SRE) role is clearly expanding into more and more companies. To be effective in this new role, SREs must possess a depth of understanding of how different systems work together, how they fail, how they can be improved, and how they can best be designed and monitored.

SRE-iously: Defining the Principles, Habits, and Practices of Site Reliability Engineering

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©2008–18 New Relic, Inc. All rights reserved
SRE-iously!
Defining the Principles, Habits, and
Practices of Site Reliability Engineering
Beth Long, Senior Software Engineer
©2008–18 New Relic, Inc. All rights reserved 2
Our Speaker
Beth Adele Long
Senior Software Engineer
New Relic
@BethAdeleLong
linkedin.com/in/beth-adele-long
©2008–18 New Relic, Inc. All rights reserved
Housekeeping
3
Today’s webinar is being
recorded. A link to the recording
will be emailed to all registrants
shortly after.
Please be sure to ask
any questions via the “questions
panel”
There will be a brief survey after
the webinar for any additional
questions or feedback.
Confidential ©2008–18 New Relic, Inc. All rights reserved
New Relic is Your Partner on Your DevOps Journey
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©2008–18 New Relic, Inc. All rights reserved
“Part of the [Apollo program] culture
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everything, including from that which
one would least expect.”
Margaret Hamilton
©2008–18 New Relic, Inc. All rights reserved 6
The SRE Handbook
But what if you’re not Google?

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SRE-iously: Defining the Principles, Habits, and Practices of Site Reliability Engineering

  • 1. ©2008–18 New Relic, Inc. All rights reserved SRE-iously! Defining the Principles, Habits, and Practices of Site Reliability Engineering Beth Long, Senior Software Engineer
  • 2. ©2008–18 New Relic, Inc. All rights reserved 2 Our Speaker Beth Adele Long Senior Software Engineer New Relic @BethAdeleLong linkedin.com/in/beth-adele-long
  • 3. ©2008–18 New Relic, Inc. All rights reserved Housekeeping 3 Today’s webinar is being recorded. A link to the recording will be emailed to all registrants shortly after. Please be sure to ask any questions via the “questions panel” There will be a brief survey after the webinar for any additional questions or feedback.
  • 4. Confidential ©2008–18 New Relic, Inc. All rights reserved New Relic is Your Partner on Your DevOps Journey 4 NEWR NYSE – 2014 16k+ Customers 1.8B Scale: Events & Metrics per Minute 13,500+ Disruptors2,000+ Global Enterprises 50% of Fortune 100 Use NR
  • 5. ©2008–18 New Relic, Inc. All rights reserved “Part of the [Apollo program] culture was to learn from everyone and everything, including from that which one would least expect.” Margaret Hamilton
  • 6. ©2008–18 New Relic, Inc. All rights reserved 6 The SRE Handbook But what if you’re not Google?
  • 7. ©2008–18 New Relic, Inc. All rights reserved 7 What is Site Reliability Engineering? Site Reliability Engineering applies Software Engineering to Ops: Software Development Lifecycle System Maintenance System Lifecycle
  • 8. ©2008–18 New Relic, Inc. All rights reserved 8 SRE at New Relic Goal Continuously improve reliability of systems in the New Relic platform. 1 Roles Pure SRE Embedded SRE 2 Spheres Stability Reliability Engineering 3
  • 9. ©2008–18 New Relic, Inc. All rights reserved 9 How it was On-Premises On Premises Relational Data Customers NoSQL Data Store Public Cloud Micro Services API Mobile Apps Browser
  • 10. ©2008–18 New Relic, Inc. All rights reserved 10 We Asked Our Stakeholders Why do we have SREs at New Relic? What’s the vision for our SRE team? How can SREs most effectively contribute to the future of our platform?
  • 11. ©2008–18 New Relic, Inc. All rights reserved 11 One Goal Continuously improve the reliability of systems in the New Relic platform
  • 12. ©2008–18 New Relic, Inc. All rights reserved 12 Two Roles Pure SRE Build and support our core internal platform: Container Fabric Networking Systems Embedded SRE Partner with Eng Teams Domain Experts in: Reliability Tooling Scaling
  • 13. ©2008–18 New Relic, Inc. All rights reserved Three Spheres 13 Stability Reliability Engineering
  • 14. ©2008–18 New Relic, Inc. All rights reserved 14 What SREs Do Champion reliability best practices. Guide designs and processes with an eye toward resilience and low toil. Reduce technical complexity and sprawl. Drive the usage of tooling and common components. Implement software and tooling to improve resilience and automate operations.
  • 15. ©2008–18 New Relic, Inc. All rights reserved 15 SRE Tasks Work with teams to adopt operational best practices Building, or helping teams adopt, core shared internal platform components Stay current on the New Relic platform, and know the top risks for their team(s) Improve the monitoring and observability of the New Relic platform
  • 16. ©2008–18 New Relic, Inc. All rights reserved 16 SRE Tasks (continued) Implement automation, tooling, and application code to improve reliability and reduce toil. Mentor less senior SREs and grow the SRE community and practice at New Relic Perform task-based operational work (toil) as required.
  • 17. ©2008–18 New Relic, Inc. All rights reserved 17 Keys to SRE Success Reliability is a feature Query your stakeholders Reliability depends on shared understanding Develop clear, specific guidelines SRE is a challenging, cross-disciplinary practice Build a strong SRE community
  • 18. ©2008–18 New Relic, Inc. All rights reserved 18 SRE at New Relic Goal Continuously improve reliability of systems in the New Relic platform. 1 Roles Pure SRE Embedded SRE 2 Spheres Stability Reliability Engineering 3
  • 19. ©2008–18 New Relic, Inc. All rights reserved 19 Learn more at newrelic.com/devops
  • 20. Thank You ©2008–18 New Relic, Inc. All rights reserved @BethAdeleLong @ToriWieldt