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Spring ‘17 New Relic Digital Intelligence Platform Updates

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Join us for a detailed look through all the latest New Relic product features and how these enhancements can help you monitor your digital business better than ever. These powerful new features and products can help developers and operations teams do more with New Relic.

We’ll give you an overview of these updates, then go into specifics on how each will help you gain deeper insights into your entire stack as well as your customer experience.

https://youtu.be/g9E7dK8r9mY

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Spring ‘17 New Relic Digital Intelligence Platform Updates

  1. 1. ©2008–17 New Relic, Inc. All rights reserved.©2008–17 New Relic, Inc. All rights reserved. Digital Intelligence Platform Spring 2017 Release
  2. 2. 2 Housekeeping Confidential ©2008-15 New Relic, Inc. All rights reserved.   Today’s webinar is being recorded. A link to the recording will be emailed to all registrants shortly after. Please be sure to ask any questions via the “questions panel” There will be a brief survey after the webinar for any additional questions or feedback.
  3. 3. 3 Presenters Confidential ©2008-2017 New Relic, Inc. All rights reserved.   Greg UnreinDevin Cheevers VP, Product Management New Relic Product Marketing New Relic
  4. 4. ▪ New Relic Introduction ▪ Overview of our Spring ‘17 Digital Intelligence Platform Updates ▪ An in-depth look at: – Health Map – AWS Integrations – Infrastructure SDK ▪ Additional Updates Now Available ▪ Discussion 4 What we’ll talk about Confidential ©2008-2017 New Relic, Inc. All rights reserved.   newrelic.com/whatsnew
  5. 5. NEWR NYSE – 2014 15k+Customers 1.5BScale: Events & Metrics Per Minute Our Goal: To be the first, best place to look to understand your digital business 13,000+ Disruptors2,500+ Global Enterprises
  6. 6. 3 Digital Intelligence Requirements to Drive Amazing Customer Experiences User Interactions Apps & Services Infrastructure Real-time Analytics for Everyone Built to Scale to Your Biggest Day Full Stack Visibility
  7. 7. Customers Love Our Full-Stack Platform “One of the reasons we use New Relic is the visibility it gives us across our digital stack. That has helped us pinpoint where the errors are happening or what service is down, and reliability has improved significantly.” Todd Wilson, Director of Platform Engineering, REI https://newrelic.com/case-studies/REI “Having deep visibility with New Relic helps infrastructure people and developers pinpoint the exact problem instead of ping-ponging the problem back and forth between devs and ops.” Nassim Ait Boufrad, Infrastructure Team Leader France Télévisions Numérique department https://newrelic.com/case-studies/francetv_en
  8. 8. 8Confidential ©2008–17 New Relic, Inc. All rights reserved. What we’ve built for you
  9. 9. Our Top 3 • Health Map • New AWS Integrations • Infrastructure SDK Additional Digital Intelligence Platform Updates • Synthetics: New Public Locations • Mobile: Crash Event Trail • Browser: Domain Conditions • APM: Node.js 2.0 API • Insights: More querying power, with RATE() and FACET CASES() • Alerts: NRQL Alerts is now GA! What’s New in the Digital Intelligence Platform? 9©2008–17 New Relic, Inc. All rights reserved. newrelic.com/whatsnew
  10. 10. Our Top 3 • Health Map • New AWS Integrations • Infrastructure SDK Additional Digital Intelligence Platform Updates • Synthetics: New Public Locations • Mobile: Crash Event Trail • Browser: Domain Conditions • APM: Node.js 2.0 API • Insights: More querying power, with RATE() and FACET CASES() • Alerts: NRQL Alerts is now GA! What’s New in the Digital Intelligence Platform? 10©2008–17 New Relic, Inc. All rights reserved. newrelic.com/whatsnew
  11. 11. 11 Applications distributed across multiple hosts create challenges to understanding performance issues Confidential ©2008-15 New Relic, Inc. All rights reserved.   Instance 1 Customers Browser Apps Mobile Load balancer Instance 2 Instance 3 Application Database 1 Database 2 When an application issue arises, which host might be causing the issue?
  12. 12. “This is exactly what we’re trying to build internally.” - Senior Operations Manager, Fortune 500 Retailer Validation During The Development Phase 12©2008–17 New Relic, Inc. All rights reserved. “Support escalates to either software or infrastructure or both teams. It would be great if they had the information to escalate to the right team. This could help them with that.” - Director of Technology Infrastructure, At a Global Sports Entertainment company
  13. 13. ▪ See the health of all your apps as well as the health of the infrastructure hosts that each app relies upon in real time ▪ Pinpoint performance issues to the appropriate layer in the application stack and take action 13 What Health Map Provides Confidential ©2008-17 New Relic, Inc. All rights reserved.   Connect app performance to the appropriate underlying infrastructure
  14. 14. Health Map Demonstration Confidential ©2008-15 New Relic, Inc. All rights reserved.  
  15. 15. Customers recognize the value of Health Map “New Relic’s new Health Map provides us a single pane of glass view displaying both the status of our environment as well as the relationships between our applications and the infrastructure that supports them.” - Gavin Wilson, Infrastructure Manager, Macquarie University (one of Australia’s leading public research universities) “We started consolidating our monitoring with New Relic because it gives us a holistic view of our applications and infrastructure. New Relic Infrastructure alerts us to server specific errors and the Health Map gives us the ability to understand our metrics in one dashboard. The integrations with AWS products have been pretty interesting to see and given us an automated way to pull in metrics in real time to understand the performance of those services in relation to the applications they support.” - Eric Liang, CIO, Spokeo (a people search engine founded in California)
  16. 16. Also, all the power of Health Map, on your mobile device
  17. 17. ▪ What: See the health of all your apps as well as the health of the infrastructure hosts that each app relies upon in real time Recap, Health Map: A Unique High-Density View into Both Application and Infrastructure health in one place
  18. 18. ▪ What: See the health of all your apps as well as the health of the infrastructure hosts that each app relies upon in real time ▪ Through APM and Infrastructure offerings, Health Map provides uniquely combined view of application and infrastructure health Recap, Health Map: A Unique High-Density View into Both Application and Infrastructure health in one place
  19. 19. ▪ What: See the health of all your apps as well as the health of the infrastructure hosts that each app relies upon in real time ▪ Through APM and Infrastructure offerings, Health Map provides uniquely combined view of application and infrastructure health ▪ New Relic is the only vendor to provide the view in a way that integrates insights on application and infrastructure health Recap, Health Map: A Unique High-Density View into Both Application and Infrastructure health in one place
  20. 20. Our Top 3 • Health Map • New AWS Integrations • Infrastructure SDK Additional Digital Intelligence Platform Updates • Synthetics: New Public Locations • Mobile: Crash Event Trail • Browser: Domain Conditions • APM: Node.js 2.0 API • Insights: More querying power, with RATE() and FACET CASES() • Alerts: NRQL Alerts is now GA! What’s New in the Digital Intelligence Platform? 20©2008–17 New Relic, Inc. All rights reserved. newrelic.com/whatsnew
  21. 21. Popular today: EC2, S3, ELB, RDS, EBS, CloudFront, DynamoDB, Elasticache, Lambda Expanded AWS Integrations for New Relic Infrastructure 21©2008–17 New Relic, Inc. All rights reserved. Billing/Cost Control Kinesis Firehose Elasticsearch Route53 ECS/ECR Now you can monitor and forecast your AWS Bill. New Integrations:
  22. 22. For even more, join us on June 27 @ 10:00 AM PDT 22©2008–17 New Relic, Inc. All rights reserved. https://newrelic.com/resources/webinars
  23. 23. Our Top 3 • Health Map • New AWS Integrations • Infrastructure SDK Additional Digital Intelligence Platform Updates • Synthetics: New Public Locations • Mobile: Crash Event Trail • Browser: Domain Conditions • APM: Node.js 2.0 API • Insights: More querying power, with RATE() and FACET CASES() • Alerts: NRQL Alerts is now GA! What’s New in the Digital Intelligence Platform? 23©2008–17 New Relic, Inc. All rights reserved. newrelic.com/whatsnew
  24. 24. New SDK gives users the ability to add information about ad-hoc services and data points to New Relic Infrastructure. Infrastructure SDK: Build Your Own Integrations 24©2008–17 New Relic, Inc. All rights reserved.
  25. 25. For even more, join us on July 11 @ 10:00AM PDT 25©2008–17 New Relic, Inc. All rights reserved. https://newrelic.com/resources/webinars
  26. 26. Our Top 3 • Health Map • New AWS Integrations • Infrastructure SDK Additional Digital Intelligence Platform Updates • Synthetics: 4 New Public Locations • Mobile: Crash Event Trail • Browser: Domain Conditions • APM: Node.js 2.0 API • Insights: More querying power, with RATE() and FACET CASES() • Alerts: NRQL Alerts is now GA! What’s New in the Digital Intelligence Platform? 26©2008–17 New Relic, Inc. All rights reserved. newrelic.com/whatsnew
  27. 27. • New Relic Synthetics: 4 New Public Locations • New Relic Mobile: Crash Event Trail • New Relic Browser: Domain Conditions • New Relic APM: Node.js 2.0 API • New Relic Insights: More querying power, with RATE() and FACET CASES() • New Relic Alerts: NRQL Alerts is now GA! Other Digital Intelligence Platform Updates 27©2008–17 New Relic, Inc. All rights reserved. Crash event trail allow mobile teams to better understand hard to diagnose crashes. “We turned off the other monitors we were using because New Relic is our single, global source of truth for the website. I use New Relic every minute of every day.” Declan Costello, Infrastructure and Ops Manager at Ryanair
  28. 28. ▪ We’re focused on helping you manage complex, large environments and maximize the value you get from your cloud investments with features like Health Map and AWS Integrations. 28 Summary Confidential ©2008-2017 New Relic, Inc. All rights reserved.   “New Relic has improved the communication stream between the operations and development teams and there’s a significant change in our monitoring, alerting, and issue-resolution.” Harvey Shaw, Digital Service Manager, Technology, at News UK
  29. 29. ▪ We’re focused on helping you manage complex, large environments and maximize the value you get from your cloud investments with features like Health Map and AWS Integrations. ▪ Our Infrastructure SDK is an example of our we’re making our platform even more extensible to help you gain a single, centralized view of system health. 29 Summary Confidential ©2008-2017 New Relic, Inc. All rights reserved.   “New Relic has improved the communication stream between the operations and development teams and there’s a significant change in our monitoring, alerting, and issue-resolution.” Harvey Shaw, Digital Service Manager, Technology, at News UK
  30. 30. ▪ We’re focused on helping you manage complex, large environments and maximize the value you get from your cloud investments with features like Health Map and AWS Integrations. ▪ Our Infrastructure SDK is an example of our we’re making our platform even more extensible to help you gain a single, centralized view of system health. ▪ Our Browser, Synthetics and Mobile product teams continue to innovate, with features like Crash Event Trail and Domain Conditions to help you deliver great customer experiences. 30 Summary Confidential ©2008-2017 New Relic, Inc. All rights reserved.   “New Relic has improved the communication stream between the operations and development teams and there’s a significant change in our monitoring, alerting, and issue-resolution.” Harvey Shaw, Digital Service Manager, Technology, at News UK
  31. 31. ▪ We’re focused on helping you manage complex, large environments and maximize the value you get from your cloud investments with features like Health Map and AWS Integrations. ▪ Our Infrastructure SDK is an example of our we’re making our platform even more extensible to help you gain a single, centralized view of system health. ▪ Our Browser, Synthetics and Mobile product teams continue to innovate, with features like Crash Event Trail and Domain Conditions to help you deliver great customer experiences. ▪ Our dashboarding, data analysis and alerting tools are improved with the release with RATE(), FACET CASES() and the general availability of NRQL Alerts. These provide more power for operations and DevOps teams to perform rapid ad-hoc incident investigation, build intelligent alerting and empower any team across your organization to better understand your systems. 31 Summary Confidential ©2008-2017 New Relic, Inc. All rights reserved.   “New Relic has improved the communication stream between the operations and development teams and there’s a significant change in our monitoring, alerting, and issue-resolution.” Harvey Shaw, Digital Service Manager, Technology, at News UK
  32. 32. 1. Visit newrelic.com/whatsnew for even more information on these updates 2. Join the New Relic online community, at https://discuss.newrelic.com/ 3. Join us at FutureStack NY, September 13th, 14th at https://www.futurestack.com/newyork Three Things
  33. 33. Discussion:

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