Efficient claims processing solution


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Newgen Case Study on Efficient Claims Processing Solution.

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Efficient claims processing solution

  1. 1. SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT ssc Efficient Claims Processing Solution For Shared Service Center of a Frontline IT Organization Newgen Software Technologies Limited is the market leader in Overview Business Process Management The client is a captive BPO of a pioneering software services company in India, and (BPM) and Document Management provides business process services to all business units of the company. It handles System (DMS), with a global the back-office operations including Employee Claims, Loan Processing, footprint of about 750 installations Accounts Payables and HR-related activities. in over 35 countries. More than 100 of these implementations are large, The Challenge mission-critical solutions deployed at world's leading BFSI, BPO and The BPO needed a solution that could be integrated with SAP R/3 to get maximum Fortune Global 500 companies. benefits. The client had deployed SAP R/3 to handle data and transactions related to finance, orders, billing, HR and employee-related data. Also, the solution was Newgen is recognized by required to replace the manually done processing of claims, which was a highly distinguished analyst firm IDC in its inefficient process and also for tracking the claims status. exclusive report “Newgen Software: The Newgen Solution Global Leader in Business Process Management and Document The Newgen BPM solution was integrated with SAP R/3 to let client fully leverage Management Solutions.” With the Imaging and Document Management capabilities of the solution. HSBC and SAP investment, The client deployed the NEWGEN BPM solution to handle the Employee Claims Newgen is one of the rare product and the Vendor Payables processes. Employees raise their claims in SAP R/3 and companies to have backing of both send the claim sheets and supporting bills, which are scanned and introduced into leading financial and technology the workflow. The claim is subsequently cleared and archived or rejected. companies of the world. Similarly, bills and invoices for vendor payments are scanned and routed for clearing by authorized personnel, with standardized regular audit checks. Winner of prestigious awards, such as CNBC-TV18 “Emerging India The Benefits Award 2008”, Frost and Sullivan's The Newgen solution brought huge business benefits to the client. The BPO “Market Leadership Award for witnessed massive productivity gains, better claims tracking, quicker internal Document Management System and audits, better decision-making and a more flexible and configurable workflow Workflow Software & Services” and system. The Claims clearance cycle witnessed nearly 80% reduction in turnaround “Distinguished Application Product time. Company” by NASSCOM, Newgen Software is an ISO 9001:2000, ISO 27001 certified and CMM Level 4 company. Newgen prestigious clients include Max New York Life, HSBC, Deutsche Bank, ABN AMRO, ICICI Bank, HDFC Bank, Hua Nan Commercial Bank, Bajaj Allianz, Sahara Life, Royal Sundaram Alliance, IBM Daksh, Wipro BPO, Dow Jones, WNS, UBS, Equinox, Patni BPO, Wividus, Unilever SSC, Ranbaxy SSC, Airtel, Hutch, Idea, Etisalat UAE, Reliance Infocomm, Tata Tele Services, GSL Hongkong, Praxair, Philips, SEC Philippines, Trent Limited, Kuoni Travels and Kenya Airways Corporate Office US UAE www.newgensoft.com Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd. A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586 Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone New Delhi - 110 067 INDIA Tel: +1-703-749-2855 Sharjah, United Arab Emirates (UAE) Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com Fax: +91-11-2685 6936 Email: corpmktg@newgensoft.com UK Malaysia Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. www.newgensoft.com SAP-CS-WIVI-03 68 Lombard Street, Plaza Sentral London EC3V, 9LJ Kuala Lumpur Tel: +44-207-868 1736 Malaysia Mobile: +44-78154 96669 Tel: +6017 2527239 Email: intmkt@newgensoft.com Email: asiapac@newgensoft.com