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A day in life of commercial lending superheroes

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Newgen offers a single window IT environment with high flexi-scalability that provides life-cycle management of all aspects of commercial lending with differentiators such as:

Ready-made solution accelerators for executing and managing end-to-end services such as origination / initiation to disbursement and servicing.

Integration with a Banks third party and legacy applications such as Core Banking Solutions, Rating applications, External Credit Bureau systems etc.

Innovations such as mobile based initiation and servicing lead to faster customer on-boarding, augmenting business volumes and also enhance customer satisfaction.

Ensure that business values across functions are maximized and create a single window platform for Commercial Lending across the enterprise.

Learn More: http://www.newgensoft.com/solutions/banking-finance/commercial-lending-new/

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A day in life of commercial lending superheroes

  1. 1. A day in life of Commercial Lending Superheroes
  2. 2. We will not talk about recession.
  3. 3. STRONG FOUNDATIONS. WITH Old news. And, boring!
  4. 4. They even made movies on it!
  5. 5. We will not talk about resurgence of commercial lending.
  6. 6. Old news, again. And, beaten to death!
  7. 7. Commercial Lending has always been a People-driven business.
  8. 8. Let’s talk about them…, People. A bit.
  9. 9. Let’s take your Customers. First.
  10. 10. Rodriguez. Businessman. Real Estate. Values Cash and Speed!
  11. 11. Rodriguez Seeks competitive rates & long term flexibility. Looks to build relationship.
  12. 12. Linda. Vice President. Business Finance. Values Visibility on C&I loans.
  13. 13. Linda Seeks clear reports and dashboards. Hates surprises.
  14. 14. David. Resturantuer. Owns Two Cafe’s. Values Dependability!
  15. 15. David Seeks working capital. Looks for long term value. Wants to focus on his business.
  16. 16. They have teams working with you.
  17. 17. Easy. Right?
  18. 18. Wrong!
  19. 19. Let’s look at… …A day in life of your people. Not so easy!
  20. 20. Steve. Relationship Manager. Wants to focus on Customers and Business.
  21. 21. Steve likes to… …be on the road… Spending time with Customers Working on deals… Working on prospects, their profiles, their motivations, their needs
  22. 22. Steve’s day in life… …doing data entry, and re- entry… …collecting documents, adding them to system …ticking off tasks… …reporting status… …stuck at desk.
  23. 23. Elaine. Risk Officer. Wants to focus on Compliance and Financial Health
  24. 24. Elaine likes to… Keep on top of risk profiles Have data and context handy… Keep Compliance in check… Proactively manage risks & maintain financial health.
  25. 25. Elaine’s day in life… …hunting around for information, digging documents, reconciling data… …dealing with inaccuracies… …trying to balance risks and growth in absence of a single window and single version of data.
  26. 26. Sam. Head - Credit. Wants to focus on Business and Operations.
  27. 27. Sam likes to… …WIN! be on top of situations… Keep updated on the go… work with people, have time for thinking ahead…
  28. 28. Sam’s day in life… …dig around for important documents and updates… …at loss for information …run around… …handle escalations… …feel stuck.
  29. 29. Laura. Credit Analyst. Wants to focus on Compliance and Credit.
  30. 30. Laura likes to… …Have all the information to establish creditworthiness… Be Efficient… Be Correct in Decisions…
  31. 31. Laura’s day in life… …dig around for important documents and client data… wait for collaterals and client information deal with errors… revise for new data from RMs… handle complexity…
  32. 32. Your superheroes need help!
  33. 33. Steve Needs help freeing up his time. Use mobile, use digital documents, use workflow, use online channels. PS: Steve knows Rodreguez, Linda and David need his time. They have plenty to offer if he can focus on them.
  34. 34. Elaine Needs help access data and documents digitally on demand. She needs a single window for all client data, risk profiles and pricing spread. PS: Elaine has to maintain a fine balance between risk protection and business growth. She knows loan defaults and compliance are concerns best handled proactively.
  35. 35. Sam. Head - Credit. Wants to focus on Business and Operations. Sam Needs help getting visibility across Credit Lifecycle. He needs smoother lending processes, flexible to client needs and with visibility for him. PS: Sam knows lending business is about not letting customers down. He has heard that automated process management with straight through processing helps.
  36. 36. Laura. Credit Analyst. Wants to focus on Compliance and Credit. Laura Needs help getting the customer context. All customer documents and data to be accessible at one place, so she can make timely decisions. PS: Laura deals with various customer profiles. Every customer is unique, and credit- worthiness - despite all systems, rules and checks - is a critical decision making activity.
  37. 37. Commercial Lending is Complex.
  38. 38. Every Customer is Unique.
  39. 39. Processes are People-Intensive.
  40. 40. Operations are Document-Intensive.
  41. 41. Lending Decisions are Rules-driven.
  42. 42. What’s the solution? Complex Unique People-intensive Document-intensive Rules-driven
  43. 43. Automation. Obviously Complex Unique People-intensive Document-intensive Rules-driven
  44. 44. Automation. Obviously Process Automation Straight-through Processing Digitization Credit Lifecycle Management Mobility
  45. 45. Automation. Obviously Process Automation Straight-through Processing Digitization Credit Lifecycle Management Mobility What stops you from doing it?
  46. 46. Let’s talk about you…
  47. 47. Jeff Business Technology Guy Wants to focus on Improving Business and Delivering Solutions.
  48. 48. Jeff Business Technology Guy Wants to focus on Improving Business and Delivering Solutions. You’re probably the CIO. You could be anyone in your organization - so long as you want to use Technology to help people. And why not?!
  49. 49. Jeff likes to… Discover and Build Solutions. Be Correct in Decisions… Help Business Deliver
  50. 50. Jeff’s day in life… Avoid Headache Handle an unforeseen issue Fix something broken Rejoice
  51. 51. Automation. Obviously Back to the question. What stops you from doing it?
  52. 52. Too Large to handle.
  53. 53. Too Complex to conceive.
  54. 54. Too Expensive to undertake.
  55. 55. Too Expensive to undertake. Too Chaotic for Change Management
  56. 56. (Jeff), you are probably right. But, what if there’s a way out?
  57. 57. Time to introduce… Robert.
  58. 58. Bob. Head - Technology Wants to focus on Delivering Business Technology.
  59. 59. Bob, Needs a Technology Solution that is truly digital - automates credit lifecycle, provides devops agility, minimizes headaches. PS: Bob knows commercial lending has lagged automation and that has to change. He cannot throw the baby with bathwater, though.
  60. 60. Not Large. Not Expensive. Best of Build v/s Buy. Ready Framework.
  61. 61. Phased Implementation. One process at a time. Faster time to market.
  62. 62. Manage Change. Show & Set Expectations. Agile Implementations.
  63. 63. Modernize Legacy. New Age Automation Platform. Cloud Deployment and Mobility.
  64. 64. But, what’s the solution? Complex Unique People-intensive document-intensive Rules-intensive
  65. 65. first step, look for the solution! Complex Unique People-intensive document-intensive Rules-intensive
  66. 66. How do you find the right solution?
  67. 67. Ask 10 Questions. See Clearly.
  68. 68. Does it automate your end-to-end commercial lending process? 1 Hint: Process Automation. Straight-through Processing. Workflow. Document Management.
  69. 69. Does it unify all your lending requirements in one platform? 2 Hint: Single Window. Dashboards.
  70. 70. Does it let you build your own functional differentiators? 3 Hint: Customization. Time to Market. Change Management.
  71. 71. Does it digitize your manual and paper- heavy processes? 4 Hint: Transactional Content. Document Management. Contextualized Processes.
  72. 72. Does it accelerate deployments for faster time to market? 5 Hint: Process Framework. Agile. Configurable workflows and business rules. Rapid deployment.
  73. 73. Does it allow automation and configurability of credit policies? 6 Hint: Process Automation. Business Rules Management.
  74. 74. Does it integrate seamlessly to core banking & legacy systems? 7 Hint: Straight-through Processing. Web services. Open API.
  75. 75. Does it enable compliance through proactive management? 8 Hint: Dashboard. Single Window to all data. Accessible context.
  76. 76. Is Mobility a seamless interface in the lending process platform? 9 Hint: Mobile Applications. Mobile BPM. Data and Document Access.
  77. 77. Does it empower people and enable better decision making? 10 Hint: Case Management. Exception handling. Agile Processes. Workflow.
  78. 78. Find the solution! Complex Unique People-intensive document-intensive Rules-intensive
  79. 79. Help your Superheroes! Complex Unique People-intensive document-intensive Rules-intensive
  80. 80. Including the one in the mirror!
  81. 81. Get the Guidebook!
  82. 82. THINK COMMERCIAL LENDING. THINK NEWGEN.

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