District Standard Operating Procedures


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  • Welcome to the first course in a series of workshops designed to provide you, our school-based technology contacts, with the information you need to perform your jobs effectively and efficiently. This module, District Standard Operating Procedures and Management Strategies, will define your job and familiarize you with the many resources available to assist you. Note: There should be 2 versions of this PowerPoint, one for stand and deliver, and one for online instruction. The stand and deliver version should have active links to web resources. The online version should have links to slides at the end of the presentation that launch instructional videos on the various topics. Throughout the Notes pages, comments are inserted in bold type giving direction for the Presenter and Online instruction.
  • We have divided this course into 5 areas. The first area, Communication & Support Structure , provides you with contact information and tools to help you get answers and assistance when you need it. Hardware Issues & Support covers topics such as equipment standards, inventory, our Capital Project, work orders, and other items. Software Issues & Support deals with ethical use of software, licensing issues, and lists district standard software titles. Network Issues & Support covers Active Directory and district email issues. And the last area, Staff Issues & Support, discusses your various interactions with the administration, staff and faculty at your school. Keep in mind that many of these topics will be covered in greater detail in subsequent modules. The purpose of this course is to give you an overview of your job and familiarize you with the many resources available to help you. Our hope is that you will become independent enough to handle most problems that arise at your school. Presenter: On July 25 th , say One topic in the Communications area, the Discussion Board, will be covered out of order. Kim Cavanaugh will be coming to our class some time during the day to cover this topic. Also, Bob Fekete will be coming to each group during the day to discuss work orders, which is part of the Hardware Support topic.
  • The Educational Technology Team works very hard to keep you informed. It is essential that you check your sysop or admin email each day. This is our primary way of communication. If you are at an elementary school, you are part of a distribution group called Technology Coordinators Elementary. The middle school list is called Technology Coordinators Middle, and the high school list is called Technology Coordinators High . You can also send mail to all of your peers using these distribution groups. We do ask that you limit the use of the distribution groups. We will discuss an alternative to mass emails later today. You can check your email via Outlook or Outlook Web Access. Outlook will be addressed in detail in a future module. For now, let’s take a look at accessing your email using Outlook Web Access. Presenter: If you are addressing novices, the class should go to the district home page and each tech should access their sysop or admin email. You can click on the email link to go to the district home page. Veteran techs will not need to do this. Online instruction: Tech should click on the email link to see a video of how to access their email. As mentioned earlier, there is an alternate way for you to communicate with your peers. This is called our discussion board, or Tech Support or Share Point. It is basically a bulletin board service that allows you to ask questions, express concerns, share your knowledge, or receive information from the Educational Technology Team. It is only accessible from within our WAN. And you must be logged into the computer as sysop or admin, not your personal login. Presenter: Kim Cavanaugh will cover this item. Online instruction: Tech should click on Discussion Board link and watch a video explaining the features of Share Point . Presenters: Tell your class “ Our district has recently acquired licenses to use Breeze Live for web meetings. Kim Cavanaugh will demonstrate this for you on August 5 th at the TC Meeting.” . Online instruction: Tech should now click on the Breeze link to see a video explaining the features of Breeze Live. Typically, we schedule 4 face to face meetings for you each year. Our first meeting this year will be held on Friday, August 5 th , at Dreyfoos School of the Arts. The meeting will run from 1:00 until 3:00 with a social afterward. With the arrival of Breeze Live, we may be able to hold our other meetings over the web, saving everyone time and travel! Now, let’s take a look at the people available to help you. Presenter: Click on Division of Educational Technology and go to the notes for that slide. Online instruction: Tech should click on the Division of Educational Technology link and watch a video. Return here after covering the chart. The Learning Tools site has a list of Educational Technology Team contacts and Area Technology Specialists contacts. Let’s take a look at the list. Presenter: Click on the Contacts link, discuss the list, close IE and return here. Online instruction: Click on the Contacts link, watch the video, and click Back to return here. Finally, the Learning Tools web site is a wealth of information that provides ‘just in time’ training. Presenter: Click on the Learning Tools link and explain the resources available. Online instruction: Tech should click on the Learning Tools link and watch a video. Then return here.
  • Presenter: You can use this script as you demonstrate online. Have your students do this with you. Online instruction: The student would be watching a video at this time. To access your District email, either personal, sysop, or admin, go to the District home page and click on the link on the left of your screen, District Email Outlook Web Access. You will be prompted for your username and password. When entering your username, first enter admin/ followed by your network login. For example Tech Contacts use sysopxxxx or xxxxadmin as their network login, so to access email, you enter admin/sysopxxxx or admin/xxxxadmin . Enter your password and press OK . As you can see, the window opens with your Inbox visible. From this screen you can click on New and create a new message. You can also reply to mail, access and update your calendar and contacts list. A more complete training on Outlook and Web Based Outlook will be presented in Module 2.
  • Presenter: Here is a script you can use as you explain the Discussion Board site. Online Instruction: Tech should watch video.
  • Presenter: Here is a script you can use as you explain Breeze. Online Instruction: Tech should watch video.
  • The Division of Information Technology is undergoing major changes. We have recently gone from 3 departments to five departments. Many people have been moved around and responsibilities are also changing. The Division is headed by Linda Mainord, the Chief Technology Officer. The Department of Educational Technology is headed by Director Rich Contartesi. Ed Tech consists of Instructional Technology Specialists, and Area Support Specialists. The Area Tech Specialists report to the Area Superintendents, but work as part of the Ed Tech team. We hope to add a Curriculum and Instruction Compliance Technical Support Specialist to work with new and rebuilt schools to ensure that the proper infrastructure is placed in these schools. The primary function of Ed Tech is to provide staff and students with a technology rich teaching and learning environment combined with best practices that result in higher levels of achievement for all students. The emphasis is placed on providing greater access to technology for all students, parents, and community agencies. This department will develop a district hardware replacement plan, assist teachers in integrating technology into the curriculum, provide information on best practices for technology integration, and provide leadership and skill building for ITSAs and Technology Coordinators. The Department of Network & Technical Services is headed by Director Larry Padgett. This department is comprised of Network Applications and Operating Systems, Internet and Intranet Implementation and Support, and Voice and Data Hardware Installation and Maintenance. NS is responsible for network infrastructure design and maintenance for the enterprise server and distributed environments. District applications such as Outlook, voice communications, and web services will be administered and supported by NS. The Department of Information Processing is headed by Director Lata Gunter, who is new to the District. IP is comprised of Data Base Administration and Data Center Operations. The Department of Security Administration is a new department and is headed by Director Bob LaRocca, who is also new to the district. This department has the responsibility of developing, implementing, and maintaining the Security Architecture Plan. This includes developing a security awareness program and on-going development of policies, procedures, and standards for data security. The second new department is the Department of Customer Support, headed by Director Michael Kugele, another new person to the district. Field technicians previously part of NS have been moved to this department. The same is true of the Help Desk, now called the Call Center staff. A new position, Technical Training Coordinator has been added. And Printing Services is also in this department.
  • Presenter: Here is a script you can use as you peruse the Learning Tools “Instructional Contacts” page. Online Instruction: Tech will watch video. This page gives you more detailed information about the Educational Technology Department. People’s names, phone numbers, emails, and areas of responsibility are listed. The page starts with our management team, Rich, Gary and Amy, our secretary. Next, the Area Technology Specialists are listed. These people are your Edline contacts. They also know your schools the best, since they work in only one area and visit schools often. They are a wonderful resource. Get to know these people well! Presenter: If you feel you have time, you can go into more detail. This script is minimal. Next, we see the Educational Technology Team. Kim Cavanaugh designed and maintains our Learning Tools site. He is also the contact for Breeze, SharePoint, and Edline. Mark Howard is the high school contact. You can see that he supports a long list of secondary applications, as well as FCAT Explorer, which is also in the elementary schools. Lee Keller is our online learning expert, covering products such as Blackboard and Camtasia, as well as the Macromedia web design products. You see Seminar on a Disc listed, but this product is now obsolete. No training or in-service points will be awarded for SOD. Lee Kolbert supports elementary schools and does a lot of teacher training. You can see the titles she supports. She is also the United Streaming contact and the elementary grade Quick contact. John Long also supports elementary schools, focusing on the Tech Ambassador Project, which is an NCLB initiative. Joyce Parker , is the third elementary support person. Joyce is a former ITSA, so she focuses on direct support to the ITSAs. Bruce Roland is the middle school contact, and is also the main contact for GradeQuick, Common Assessment, and Riverdeep in the secondary schools. Cheryl Smith-Brown supports all our Scholastic products, including SRI and Reading Counts, and also supports our alternative and charter schools. And Teresa Wing coordinates many of our staff development activities, as well as being the lead person on the Technology Conference project. Teresa also works on NCLB initiatives at the secondary level, specifically the SMART Project.
  • Presenter: Here is a script you can use as you peruse the Learning Tools site. Online Instruction: Tech will watch video. The Learning Tools site was designed to provide a single access point for parents, students, teachers, and administrators, so they can quickly find the information they need. Notice the left side of the page. Here are links to the “Essential Learning Tools”, the sites frequented by our students and teachers. Farther down, you will see a link to “ District Technology Links and Training ”. Presenter: Click on link . Clicking on this link takes you to a growing library of videos that explain how to use various pieces of software. Farther down the screen you will find links to elementary and secondary support information. Let’s take a quick look at the elementary “ Technical Support ” page. Presenter: Click on link. This page is an online ITSA manual. It is a work in progress and will be expanded with many of the materials developed for this training. It is a good place to start if you have questions. Presenter: Click Back and then click Secondary School Information . Now, let’s go back and look at the Secondary page. As you can see, it is structured differently, but provides links to information on secondary software and technical issues. Presenter: Click on Back . Returning to Learning Tools, and scrolling down, we see links to supporting documentation for many software programs and technical issues. Now, let’s scroll up and click on “ Blackboard Online Staff Development ”. Presenter: Click on link. Blackboard is our tool for delivering online courses. You will use Blackboard to access your MindLeaders courses on A+, LAN and Windows XP Desktops. In the near future, this course and several others will be available on Blackboard. And even sooner, the assessment for this course will be on Blackboard. This page includes videos that show you how to use Blackboard. And you can click on the link to go to the online courses. Presenter: Click on link. This takes you to the log in page for Blackboard. Your username is your personal network login, not your administrative login. The password is initially set to your network login as well. Presenter: Click on Back . Learning Tools is packed full of information and I recommend that you explore it at length. For now, we need to move on to our next topic.
  • As the Tech Contact at your school, a key responsibility is the maintenance of the computers and peripherals on your campus. We will discuss several aspects of this topic. You must not only keep the hardware functioning, but you also need to: be sure the inventory is up to date, get rid of obsolete equipment, submit work orders when you can’t resolve a problem yourself, provide purchasing guidance to your administration, and be aware of District standards and the Capital Project. Just in the last year, the District’s Capital Assets Department has taken the inventory online and web based with the use of a product called FASGov, which uses a SQL database. Each school has a FASGov person, trained to update the inventory, not only for technology items, but for all physical assets at your school. It is very possible that you are that person. If you are new to this position, ask your administration who is assigned to this task. Be sure to work closely with this person on the technology items. For now, we are going to look at a way for you to use FASGov as a guest and pull reports that can help you in your job. Presenter: Click on the FASGov link and step through the process of accessing a report as a guest. Online Instruction: Click on the FASGov link and watch a video explaining the process. There will be times, hopefully, when your administration will ask you about purchasing new equipment. The District Purchasing Department has a good website full of information to help you. Presenter: Click on District Hardware Standards link and demo site. Online instruction: Click on link and watch video. Obsolete equipment or equipment that cannot be fixed should be removed from your campus. To do this you need to prepare Omniform 0082. Presenter: Click on Omniform link and quickly show how to find the form by number. Online instruction: Click link to see video. Each year the Educational Technology Department gets equipment into the schools via our Capital Project. Presenter: Click on link and follow notes. Online instruction: Click link for video. When your school buys new computers, or you have to replace a hard drive, or when a computer is so messed up that it is easier to start over, you will have to image or re-image a computer. We use a product called Altiris for this purpose. New computers that we provide to you via our Capital Projects will come to you already imaged. To learn how to use Altiris, you should attend the workshops provided by Educational Technology and Network Services. This week we are offering Altiris 6.1 Concepts, Features, and Functions, our basic or beginner course. If you did not sign up for this workshop, Module 4, then watch for future opportunities to attend. Please make an effort to keep the computers on your campus clean. It is a daunting task, especially at the secondary schools with your large campuses and multiple labs. Naturally, you will need to make any repairs that you are capable of. But when you encounter a problem that you cannot handle, you must submit a work order. We have a Heat work order system for that purpose. Presenter: On July 25 th say “Bob Fekete will or already has covered this topic.” On other training days, click on the link and demo the work order process. Online instruction: Click link for video.
  • Presenter: Here is a script you can use as you discuss FASGov. Online Instruction: Tech will watch video. As you can see, this screen lists the staff of the Capital Assets Department. If you need assistance with FASGov, I recommend that you contact Jill Palmer. She has been very helpful and is willing to assist you. Let’s click on the “General Information” link to see how we can sign in as a guest. Presenter: Click on link. Now we’ll click on the “FASGUEST INSTRUCTIONS”. Presenter: Click on link. You can see that we will be logging into the W2kFG1 server, using FASGUEST as both the username and the password. You can print these directions back at your school. For now, let’s type “w2kfg1” into the Address box and press Enter. Presenter: Click and type in required entries as you go. Login using either your personal or administrative account. It doesn’t matter since we cannot make any changes. Now enter “fasguest” in both the user name and password boxes and press OK . Click OK a second time. Now, click on File/Open Organization on the menu bar. Be sure the Database box is set to TPP. It doesn’t matter which organization is selected. Click OK . We are now ready to view a report. Click on “Reports/FAS Report Writer/Report Helper/Launch on the menu bar. Select the “Computer Listing for Star Survey FY05” report. Click OK to run the report as is. Click the Refresh button on the tool bar. It looks like a bolt of lightning. Then select your school from the drop down list and click OK. You should now see your report. You can navigate through the report using the controls at the top right of the report. This particular report will be very helpful when it comes time to work on the STAR Survey, a topic we will cover later. For now, just be aware of how to get this report. As equipment arrives or leaves your campus, or as you move equipment form room to room, be sure to have the FASGov person at your school make any needed changes to the inventory so that this report is always accurate. Now let’s go on to our next topic. Presenter: Close out website.
  • Presenter: Here is a script you can use as you discuss the District Hardware Standards. Online Instruction: Tech will watch video. Stating form this web page, you should be able to find ordering information for almost all the items you might want. Presenter: Click and scroll as directed. As we scroll down the page, you see information on computers. At this time, Dell is our standard desktop. This summer, we asked vendors for information so we could select new standard desktop and laptop models. When final decisions are made, you will see the ordering information posted here. Remember, when ordering computers you MUST order Office and a CAL for each machine. Scrolling down, you will see information on printers. You can click on the “Lexmark Printers” link to see the various models available. We are permitted to order one extra cartridge per printer out of the fund for computers, so try to do so. You can explore this sight more on your own. Before we move on to a new topic, I want to show you the Audio Visual page. Scroll back to the top of this page, click on the “Site Index” link, then click on “Audio Visual Equipment” near the top left of the screen. This takes you to a new and terrific page that includes information on projectors and all related components, including cabling and mounting information. Again, be sure to investigate this page and make it one of your Favorites! Now let’s move on to our next topic. Presenter: Close web site.
  • Presenter: Here is a script you can use as you discuss accessing Form 0082. Click and type as directed. Online Instruction: Tech will watch video. To get this form from the District home page, simply click on “Forms & Records” near the top right of the screen. The link is on the yellow bar under the flag. Once at the Records Management site, click on the green “FORMS” link. Then enter the form number in the appropriate box, in this case 0082, ank click on the “Search” button. Click on the Omniform icon across from the form name. At your school, you would then click on “Save” and navigate to the folder on your computer that holds your omniforms. Today, let’s click on “Open” so we can look at the form together. Maximize your windows so you can see the entire form. Refer to the second page of the form for directions on filling out the form . Be sure to read and follow the directions for getting this form to Property Redistribution via fax. And also email equip@palmbeach.k12.fl.us, providing the required information. Be sure to disassemble the equipment to be picked up and, if possible, place it in a single location easily accessible by truck. Our next topic deals, not with getting rid of equipment, but with one way of acquiring new equipment. Presenter: Close web site.
  • Presenter: Use this script as you describe this year’s project. Online Instruction: Tech will watch video. Because of efforts to set a new district standard for desktop and laptop computers, we were delayed in implementing the FY05 capital project, so late that we are rolling out both the FY05 and FY06 projects as one. The goal of our capital projects, from now on, is to provide schools with enough computers to maintain a 4.8 to 1 student to modern computer ration. Modern computers are defined as computers 5 years old or newer. The actual process used to determine the number of machines your school will get is to divide your FTE or 11 day count by 4.8. This tells us how many modern computers your school should have. Then we compare this number with how many modern computers you do have. The difference is the number of computers that will be ordered for your school. Since we don’t want to count the administrative computers as instructional, we have backed out 15, 25, and 35 computers for elementary, middle, and high respectively from the number of modern computers you currently have. The computer numbers come from the Capital Assets Department’s data. Before we can order your computers, we need your new FTE number, your updated current modern computer count, and we need the final cost of the new computers. With this information, we can calculate exactly how many computers, if any, that your school will get. The computers will arrive at your school completely imaged and tagged. The computer names will be in the BIOS. Elementary computers will have all the District standard software installed. Secondary schools, because of the wide range of possible configurations, will have to deploy RIPs to get the application software to the new machines. To help you in planning for the new computers, we have developed a spreadsheet. Let’s take a look at it now. Tab 1 is a checklist to help you get organized. You need to plan for not only the new machines, but also the old machines. Use the 2 nd tab to list the old machines to be removed. Some schools will be separating out GX1s for use in our Digital Divide initiative. Those schools will use the 2 nd tab to record their tag numbers and locations. The other tabs will help you with your new computers. You can specify what peripherals and software should be matched with each machine. Now let’s move on to another topic. Presenter: Close web pages.
  • Presenter: Use this script as you describe the work order Heat system. Online Instruction: Tech will watch video. On July 25 th , this script will not be used, since Bob Fekete will present live to each group.
  • As the Tech Contact at your school. You are the key person in assuring that the software at your school is installed properly and legally. The Purchasing Department has a web site listing District Standard software. Let’s take a quick look at it. Presenter: Click link. Online instruction: Click link for video. You can see that the software titles are group by Management Software such as Altiris, Internet/Research software, Productivity Software, and Instructional software. Presenter: Discuss some specific titles, then close the window. Now let’s take a look at the elementary software . This list is grouped by subject area. At this time, we are not going to discuss how different programs work. Future workshops will deal with that. For now, it is important that you be aware of the licensing limits of each title. Most of these titles are network site licenses, so you do not need to keep track of the number of installations. But titles such as Inspiration and Kidspiration do not have a site license. A limited number of licenses was purchased for your school. And, many schools have purchased additional licenses on their own.. Secondary software titles As with hardware, an accurate inventory of software licenses must be maintained. There is no set system in place for accomplishing this. If you are new to your school, try to find what your predecessor put in place and build from there. You can use Excel or Access to maintain a database of software titles and the computers each title has been installed on. Again, this is just for titles that do not have a site license. Another responsibility you have is to insure that the software at your school is used in an appropriate manner. Of course, you can only do so much about this. It is important that all students and their parents sign an Acceptable Use Policy form. Many schools include this form in the Student Handbook. Presenter: Click on links. Omniform 1850 can be printed for distribution to your students. Omniform 1664 is for all your staff, faculty, and administration to sign. It states that they agree to abide by the Acceptable Use Policy. Everyone should have a signed form on file. Another title that is of concern is Microsoft Office. For the past few years, Ed Tech has purchased Office with every computer we bought for the capital project. But schools have not necessarily adhered to this. The Purchasing Department is now requiring all computers to have Office and a CAL purchased when computers are ordered. You need to be aware of how many Office licenses your school has. Also, the District has take home rights for Office. This means that if an employee has a legal license of Office installed on their computer at school, they may have the same version installed on their home computer. Note, they may not use Office for another business or in any way to make money. Also, employees must sign the Office Take Home License, (Presenter: Click on link.) attesting that they understand these restrictions. When employees leave the District , they are to remove Office from their computers. The preferred method of installing Office on an employee’s home computer is to have the employee bring in their processor and have you install the software. This prevents the employee from making copies of the CDs and knowing the key Codes. From time to time, you will need to install instructional or productivity software onto school computers. This can be done “manually” on a single computer, or using Altiris to deploy it to many computers. We will address ways to do this in the Altiris modules. There are several software programs that use databases to maintain student progress information. You will most likely be responsible for maintaining these databases. We will be offered workshops on these during the fall. Presenter: Briefly discuss the titles on the slide.
  • At this time, let’s cover some network issues. All of these will be covered in more detail and in a hands on environment in modules 2 or 3. The District uses a program called Active Directory to manage all the users and email in the district. Presenter: Click on link. Online instruction: Click for video. Active Directory is the directory service that stores information about objects on a network and makes this information available to users and network administrators. Active Directory gives network users access to permitted resources anywhere on the network using a single logon process. It provides network administrators with an intuitive, hierarchical view of the network and a single point of administration for all network objects. At the school level, the Technology Contact is responsible for maintaining an accurate list of users in their Organizational Unit (OU).  This website includes instructions and videos for the main tasks you will perform in AD. It is important to communicate with Mail Admin when making any changes to AD. Please use extra care when working in AD. An automated data backup system is in use across the district. The program Veritas is used to manage the backups. Daily incremental backups are run and a weekly complete backup is run on Friday evenings. In order for this system to be effective, it is critical that the tapes used in the backup process be rotated. Some schools have newer backup systems that no longer require rotation. Make it a priority to determine what your school’s backup system requires. If rotation is required, it should be done on Fridays, but if you will be off campus on Friday, then rotate on Thursday. There are currently 2 sets of instructions for rotation and they will be covered in module 2. Presenter: Click on link . This website includes both sets of instructions along with the steps to scratch tapes. It is also your responsibility to monitor your server. Check it periodically for any error messages. Check switches for error lights, and make sure the UPS is functioning. One tool available to you is WhatsUp . Presenter: Click link, do quick demo. Online instruction: Click link for video. You may also be called upon to help deal with virus infections or other security breaches. Be sure to follow all instructions exactly and promptly. We all know how devastating viruses can be. John Martin will address viruses in depth in module 3. As your teachers and students use the Internet, they may come across sites that are inappropriate for school-aged students. Please have them submit an email to blocked and indicate the URL and the reason for blocking the site. District personnel will review the site and block it if they deem that appropriate. Also, if there is a site that is blocked but a teacher feels it should not be blocked, then send that URL to blocked and explain the educational value of the site. If anyone at your school is receiving SPAM, they should forward it to abuse . That source of spam will be blocked by the District. Now, let’s discuss some issues dealing with the staff at your school.
  • You should be aware that there are several District projects underway in your schools. At the elementary level, John Long is leading the Tech Ambassador program. This program works with 2 teachers from each school, training them in the use of district standard software and digital video. This year, these teachers will start to share their new knowledge with their peers. Please assist them in any way you can. The Tech Ambassador web site can keep you up to date on their status. Presenter: Click on link. Online instruction: Click for video. At the secondary level, Teresa Wing is leading a similar project call Project SMaRT, for Science, Math and Reading Teachers. She is training them in productivity and instructional software. Again, assist them as much as possible. At the elementary level, be sure to conduct a student orientation with each class that comes to the lab, explaining the proper use of the computers, headsets, etc. As the Tech Contact at your school, you are the keeper of several passwords. Please protect those passwords from students and teachers. I recommend that you record all the passwords on paper, then seal them in an envelope and drop them into the school safe. In the event that you are not available, the administration can retrieve the passwords. Be sure to update the list as passwords change. You can recommend this procedure to others on your campus that work with key passwords. If you feel qualified to do so, please facilitate or offer staff development to your teachers. Many of them would benefit from a workshop on accessing email or on an instructional program. The District is now offering online workshops through Blackboard. Of particular interest to you are the MindLeaders courses. Presenter: Click on link and explain BB use. Online instruction: Click for video. I am going to wrap up this workshop with a discussion of your School Technology Leadership Team and the STaR Survey. Presenter: Click on link. Online instruction: Click for video.
  • This slide illustrates one of the methods the STaR Survey is used in helping schools plan for technology. These two charts show two ways to analyze the STaR results. The chart on the left displays the areas of the STaR report ranked according to the schools own self analysis. The areas in red are below a score of two and indicate areas most in need of improvement. The chart on the right is developed by comparing the school’s score to the district average for the school level, i.e. elementary, middle or high. Areas in red are where the school has scored below the district average and might be in need of improvement.
  • This slide and the next slide both use data taken from the district high schools. This chart attempts to draw a correlation between Star Scores and FCAT results. The dots in the scatter gram represent a set of data of the STaR score and the total scores on the FCAT for the school, the score determining the school grade. The lines in the graph are a linear trend statistical analysis showing a correlation between the two data sets. If the line shows a positive slope there is a positive correlation. This first chart looks at 21 st century tools available in the classroom, relating mainly to software, and the 21 st century classroom which mainly refers to hardware in the classroom. Although both show a positive correlation there is a greater correlation to a modern technology enhanced classroom than just to j=having the tools available to the students.
  • This chart shows the correlation to the availability of technology and the teacher use of technology in the classroom. It shows a much greater positive correlation in the areas of teacher usage of technology. This I believe can be used a data driven proof that technology has a positive impact to student achievement as measured by the FCAT. I am hopeful that a more accurate STaR assessment this year will bring a more closely related correlation between technology and student achievment.
  • District Standard Operating Procedures

    1. 1. District Standard Operating Procedures & Management Strategies For Technology Coordinators and ITSAs
    2. 2. Roles & Responsibilities <ul><li>Communication / Support Structure </li></ul><ul><li>Hardware Issues & Support </li></ul><ul><li>Software Issues & Support </li></ul><ul><li>Network Issues & Support </li></ul><ul><li>Staff Issues & Support </li></ul>
    3. 3. Thank you for attending Module 1!
    4. 4. Communications <ul><li>Check sysop### or admin#### email daily </li></ul><ul><li>Communicate with other technology contacts to share ideas, provide support, etc. ( Discussion Board , Breeze Live) </li></ul><ul><li>Attend area/district meetings </li></ul><ul><li>Division of Information Technology / Contacts </li></ul><ul><li>Learning Tools Web Help </li></ul>Back
    5. 5. Web Access Email Back Video Clip
    6. 6. Video clip Back Discussion Board
    7. 7. Video clip Back Breeze
    8. 8. Division of Information Technology Back
    9. 9. Back Video Clip Ed Tech Contacts
    10. 10. Back Video Clip Learning Tools
    11. 11. Hardware Support <ul><li>Maintain accurate inventory ( FASGov ) </li></ul><ul><li>Assist Administration in purchasing decisions </li></ul><ul><li>District Hardware Standards (Office & CAL) </li></ul><ul><li>Transfer obsolete hardware ( Omniform 0082 ) </li></ul><ul><li>This year’s Capital Project </li></ul><ul><li>Re-image computers (Altiris Modules) </li></ul><ul><li>Keep all hardware clean </li></ul><ul><li>Complete simple repairs of hardware </li></ul><ul><li>Generate HEAT work orders when necessary </li></ul>Back
    12. 12. Back Video Clip FASGov Inventory
    13. 13. Back Video Clip District Hardware Standards
    14. 14. Back Video Clip Omniform 0082
    15. 15. Capital Project <ul><li>Our goal is a 4.8 to 1 ratio of students to modern computers </li></ul><ul><li>Your school’s allocation depends on </li></ul><ul><ul><li>FTE, what you have now, price of new desktop </li></ul></ul><ul><li>Dell 280 desktop will come imaged and named, including standard district software </li></ul><ul><li>How you can prepare for new computers </li></ul>Back
    16. 16. Heat Work Orders Back Video Clip
    17. 17. Software Support <ul><li>District Standard Software </li></ul><ul><ul><li>All levels, elementary , secondary </li></ul></ul><ul><li>Maintain accurate inventory </li></ul><ul><li>Provide for ethical use of software & Internet </li></ul><ul><ul><li>Acceptable Use Policy , Students , Staff </li></ul></ul><ul><ul><li>Office take home license </li></ul></ul><ul><li>Install software, either manually or via Altiris </li></ul><ul><li>Assist with management of various instructional and assessment software </li></ul><ul><li>( SRI , FCAT Explorer , Riverdeep , United Streaming , EDL , GradeQuick , Edline , Harcourt Math, etc.) </li></ul>Back
    18. 18. Network Support <ul><li>Manage Active Directory (create users, notify Mail Admin of users to be deleted, etc.) and school e-mail and communicate with Mail Admin </li></ul><ul><li>Perform weekly rotation of back-up tapes </li></ul><ul><li>Monitor the Server and Network (server, switches, patches, UPS, http://whatsup/ ) </li></ul><ul><li>Assist Network Services with major virus alerts, infections, etc. </li></ul><ul><li>Submit appeals to have web sites blocked (Outlook: blocked) </li></ul><ul><li>Report receipt of SPAM (Outlook: abuse) </li></ul>Back
    19. 19. Staff Support <ul><li>Lead Teachers, Tech Ambassadors , Project SMaRT </li></ul><ul><li>Assist teachers with technology projects </li></ul><ul><li>Assist with student technology orientation </li></ul><ul><li>Limit access to confidential information by safeguarding passwords and securing student information </li></ul><ul><li>Schedule and/or provide staff development for technology </li></ul><ul><li>Blackboard – Online Staff Development (MindLeaders) </li></ul><ul><li>School Technology Leadership Team – roles & responsibilities </li></ul><ul><li>Work with your School Technology Leadership Team to complete the STaR Survey </li></ul>Back
    20. 20. School Technology Leadership Team <ul><li>A small cadre of teachers who have the ability to take the lead at your school for modeling techniques in integrating educational technologies </li></ul><ul><ul><li>Technology Contact </li></ul></ul><ul><ul><li>Media Specialist </li></ul></ul><ul><ul><li>Administrator </li></ul></ul><ul><ul><li>Grade Level / Department Reps. </li></ul></ul><ul><ul><li>ESE – ESOL Rep </li></ul></ul><ul><ul><li>One non-techy person </li></ul></ul>
    21. 21. Responsibilities of the Team <ul><li>Provide leadership by modeling integration of technology into the curriculum at your school </li></ul><ul><li>Test and evaluate technologies for the classroom </li></ul><ul><li>Represent the school at technology conferences and workshops </li></ul><ul><ul><li>Present best practices at District Technology Conference </li></ul></ul><ul><ul><li>Bring knowledge back to the school to help with planning and implementation of technology </li></ul></ul>
    22. 22. <ul><li>First line of support for tech problems </li></ul><ul><li>Planning for Technology </li></ul><ul><ul><li>Assist with writing the technology portion of the school improvement plan </li></ul></ul><ul><ul><li>Assist in completing the STaR Survey </li></ul></ul>Responsibilities of the Team
    23. 23. <ul><li>When to start? NOW would be good </li></ul><ul><ul><li>No time like the present </li></ul></ul><ul><ul><li>He who hesitates is lost </li></ul></ul><ul><ul><li>Don’t put off till tomorrow ….. </li></ul></ul><ul><ul><li>The early bird catches the worm </li></ul></ul><ul><ul><li>Unless you are the lead sled dog, the scenery never changes </li></ul></ul>School Technology Leadership Team
    24. 24. <ul><li>Getting Started </li></ul><ul><li>Find out if there is a team at your school </li></ul><ul><li>Find some interested teachers and then: </li></ul><ul><li>Contact your Area Tech Specialist </li></ul><ul><ul><li>South – Jeanne </li></ul></ul><ul><ul><li>Central – Denise Hensel </li></ul></ul><ul><ul><li>North – Bill Gullion </li></ul></ul><ul><ul><li>West – Michael Thompson </li></ul></ul>School Technology Leadership Team
    25. 25. STaR Survey / Report <ul><li>S chool T echnology a nd R eadiness </li></ul><ul><ul><li>Snapshot of the schools technology usage and integration. </li></ul></ul><ul><ul><li>Provides a comparison with district and state averages </li></ul></ul><ul><ul><li>Provides a basis for technology planning for the future </li></ul></ul>
    26. 26. STaR Report Analysis 4 Teacher Tech Standards 3.4 School Administration 3.3 Professional Development 3 Student Tech Standards 3 Instructional Tech Support 3 Technical Support 2.8 Community Outreach 2.7 Teacher Use of Tech 2.1 21st Century Tools 2 Funding 1.8 Student access to Tech 1.7 21st Century Classrooms 1.7 Student Use of Tech 0.5 Teacher Access to Tech 0 Technology Planning School   School Self-Analysis of Needs 1.6 Teacher Use of Tech 1.3 Teacher Tech Standards 0.8 Professional Development 0.5 Student Tech Standards 0.4 Community Outreach 0.3 Technical Support 0.2 Instructional Tech Support 0.2 Funding 0.2 School Administration 0.1 21st Century Classrooms 0.0 21st Century Tools (0.4) Student Use of Tech (0.6) Student access to Tech (1.3) Teacher Access to Tech (1.3) Technology Planning Dist. Diff   District Comparison Analysis of Needs
    27. 27. 21 st Tools
    28. 28. Teachers and Technology
    29. 29. STaR Survey <ul><li>Survey available in October / November </li></ul><ul><li>Info sent to your Principal </li></ul><ul><li>Training on the survey sometime in October </li></ul><ul><ul><li>Blackboard, Breeze or other online training </li></ul></ul>View Your STaR Report Back