Roger Rehm Chief Technology Officer


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Roger Rehm Chief Technology Officer

  1. 2. Roger Rehm Chief Technology Officer Office of Information Technology [email_address] Jeff McDowell Help Desk Manager Information Technology [email_address]
  2. 3. Phone and television services <ul><li>Telecommunications provides long distance phone service </li></ul><ul><li>Nextel Authorized Reseller </li></ul><ul><li>Prepaid calling cards, pager and cellular phone rentals </li></ul><ul><li>Additional phone lines for on-campus housing </li></ul><ul><li>CMU Telecommunication installation and repair </li></ul><ul><li>CMU Cable TV installation and repair </li></ul>
  3. 4. Media Services Located on the first floor of Park Library, Media Services offers the following services to all CMU students: • Access to a collection of over 5,000 educational videos • On-site video viewing stations, access to laptops and data projectors for class • Rental of digital cameras for presentations
  4. 5. Woldt Computer Lab <ul><li>Temporarily relocated to Kulhavi Hall during construction in Woldt Hall </li></ul><ul><li>Woldt Computer Lab is the university’s largest student computer lab and any CMU student with a valid CMU ID card may use the lab. </li></ul><ul><li>The lab is open 24 hours a day, 7 days a week. </li></ul><ul><li>All lab machines have direct access to the internet via high speed ethernet connections. </li></ul><ul><li>Lab consultants are on duty 24 hours a day. </li></ul>
  5. 6. Equipment and software available at Woldt Lab • More than 100 Personal Computers, with both Mac and Windows OS • Laser Printers and Color laser Printers • Color Scanners • Microsoft Office, popular Adobe and Macromedia suites • SPSS and Minitab Statistical Packages and other various software programs
  6. 7. Other Computer Labs In addition to Woldt Lab, there are many other computer labs on campus . • Grawn Lab is located on the north side of campus and is sponsored by the College of Business Administration. • Pearce Lab is located on the central part of campus and is sponsored by the College of Science and Technology • Special-purpose labs are located in departments across campus
  7. 8. IT Policies • Computing & Network Resources Policy • Student E-mail Policy •  Wireless Connectivity Policy
  8. 9. Help Desk Supports E-mail and other computing needs • Assistance with campus e-mail, configuring dialup or ethernet access • Technical support and current information regarding the campus network and software • Troubleshooting for desktop and portable computers • Schedule on-site Computer Hardware/Network repair • Phone: 774-3662; Park Library 101
  9. 10. IT Help Desk Hours <ul><li>Monday - Thursday, 7:00 AM to 9 PM </li></ul><ul><li>Friday, 7:00 AM to 8:00 PM </li></ul><ul><li>Except major holidays; expanded until midnight Monday - Thursday during first two weeks of semester </li></ul>
  10. 11. Telephone assistance (989) 774-3662 - Help Desk (989) 774-3091 - Telecom (989) 774-3891 - Media Services Email assistance Service requests and technical problems can be submitted to us via e-mail at [email_address] . edu . E-mail is checked on a regular basis and is responded to within 24 hours (Monday - Friday). Internet Assistance Solutions to common problems can be found on our web page at