2003-4 Technology Fee Project Report
Project Manager: Rusty Leutz, Network Manager, Systems and Networks, Information Technology
Brief Description of the Project
Cisco routers and switches require an annual contract to provide maintenance, software upgrades, and
technical support. Some equipment must also be replaced each year due to failure and unavoidable
lightening and water damage. This is an ongoing fee that the Technology Fee has paid when the
equipment was purchased and is required to renew each year. As network equipment has grown, so does
the cost of maintaining it.
Continued operation of the campus network infrastructure, from core routers and switches, to backbone
uplinks, to switches providing ports for network jacks across the campus, and to Internet access.
All network equipment and external links are monitored 24 hours every day. Major outages are responded
to as soon as practical. Cisco support is called upon for assistance in solving technical problems that
campus support staff do not resolve and broken equipment is replaced when necessary.
Each of the methods of evaluation outlined in the proposal have been pursued and achieved:
Cisco phone-in support supplements the campus staff’s expertise, reducing the time needed to solve
problems and assists in setting up new equpment and capabilities.
Cisco’s software support means enhanced reliability, improved performance, and added capabilities by
upgrading Cisco IOS (operating system software) used on every piece of network equipment. IOS is
upgraded on equipment at least once a year, or more often if warrented. This contributes to keeping the
UTC network up to date with the rapidly evolving networking standards, practices, and security
Budget $ 45,000.00
Spent $ $50,068.01