Cisco Smart Care Service At-A-Glance
Increase Your Services Business Through the Power of Collaboration
What is the CISCO Smart Care Service? Improving Partner Differentiation and Profitability primarily or all Cisco networking devices and either lack
The Cisco Smart Care Service is a unique collaborative
® Cisco Smart Care Service provides a platform upon which in-house IT resources with in-depth networking expertise or
service offering that provides Cisco certified partners with you can build your own value-added services to create could benefit from reducing the time and effort that in-house
a proactive service platform that allows them to build upon customized, differentiated offerings. For example, you staff must devote to network maintenance. The service can
Cisco networking expertise, methodologies, technical could bundle the Cisco Smart Care Service with premium- cover from one weighted Cisco device up to a maximum
tools, and service infrastructure to create new customized level service desk options, full-service remote backup of 105 weighted devices, and the customer network must
services for their customers. The service provides you with and disaster recovery planning, or full-service remote include only “commercial-class” Cisco products. Customers
many of the tools you need to provide your customers with monitoring and management under a service level agree- whose networks include any other product family at the
ongoing remote monitoring, proactive network maintenance, ment (SLA). You determine the type and frequency of the contract’s inception are not eligible for the service. For a list
and comprehensive technical support for the entire voice services you will offer, based on your customers’ unique of covered products, see the Partner Data Sheet.
and data network—as well as add-on services designed needs. Even if you already offer your own remote monitor-
and delivered by you—with a single service offering. ing and network assessment services, Cisco Smart Care What Questions Should I Ask To Initiate Sales?
Service provides a comprehensive platform to manage and • How much insight do you have into the health and
Components of the Service deliver these services more efficiently and cost-effectively. security of your network? Are you able to view its
You can access all of these tools and resources for your Drawing on Cisco tools, delivery infrastructure, and co- current health and status?
participating customers through the Cisco Smart Care marketing resources, you can devote less time and effort • How would your business be affected by a network
control panel. You can even offer a high-level view of to basic remote monitoring and management functions and outage that prevented employees or customers from
an online, partner-branded dashboard available to your focus those resources on delivering more advanced and accessing your network-based business applications
customers. As a result, you can deliver a comprehensive profitable service offerings. and communications tools?
network maintenance and support offering that includes: • How would your IT staff benefit from having access to
Elevator Pitch For Customers best-in-class network security and health check tools
• Basic remote monitoring and repair of qualified The Cisco Smart Care Service offers proactive verification
devices and software applications and expert technical networking assistance?
that your network is secure, reliable, and functioning opti-
• Periodic and single-use assess and repair services to mally so that you can improve your employee productivity
• How valuable would it be to be able to identify and
identify potential network health and security issues correct potential network problems before they can
and customer responsiveness and get the most from your
affect your business?
• Partner-delivered technical support for qualified Cisco technology investments. The service combines network-
network foundation, voice, and security solutions wide technical support with ongoing network monitoring • Does your IT staff have the expertise to make sure your
through a single networkwide maintenance contract and proactive network assessments that increase your Cisco network equipment is configured optimally?
• Next-business-day (NBD) advance replacement of visibility into network health and security, reducing the time • Are you planning to introduce any new technologies
qualified Cisco devices, with an option to upgrade and effort required to make sure your network is running such as unified communications into the network? If
individual devices to 4-hour coverage efficiently. Delivered by your local Cisco certified partner, so, do you know how those changes might affect the
the service combines the complementary strengths of performance and configuration of your network?
• Proactive notifications to simplify the updating of
Cisco and its certified partners to provide you with an • How valuable would it be for your IT staff to have a
excellent service experience. single maintenance contract for your entire network,
• Assess and prepare services to simplify the
rather than relying on service contracts for individual
addition of new technologies such as Cisco Unified
How Do I Qualify Customers For Cisco Smart devices?
Communications and advanced security solutions
• Disaster recovery services to back up customer The Cisco Smart Care Service is designed for small and
router, switch, and security solution configurations medium-sized enterprises and delivered exclusively
to a remote location through Cisco certified partners. Target customers use