3/8/10 A PEER TO PEER SUPPORT NETWORK

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3/8/10 A PEER TO PEER SUPPORT NETWORK

  1. 1. OPERATIONAL SUPPORTS A PEER TO PEER SUPPORT 13/04/2010 NETWORK 1
  2. 2. Project Overview  Project Goals  Implementation Strategy  Conceptual Flow Chart  Levels of Support  Regional Advisors  Recruitment  Confidentiality  Liability  Fee structure  Contact information A PEER TO PEER SUPPORT 13/04/2010 NETWORK 2
  3. 3. Project Goals  Provide expertise to other members  Help resolve operational issues that are beyond current capacity, expertise or experience  Recognize regional diversity in Ministry directives and interpretations A PEER TO PEER SUPPORT 13/04/2010 NETWORK 3
  4. 4. Implementation Strategy  Area of most immediate interest thought to be financial management  As experience evolves expand to human resources, governance, business management and information technology A PEER TO PEER SUPPORT 13/04/2010 NETWORK 4
  5. 5. Conceptual Flow Chart Regional Level Problem Assess Advisor gets One Identified Request Request Level No Yes Problem Two Fix Solved Contact Steering Committee $ Operational OASIS No Controversial Yes Support Team Executive Liability? Established Decision Etc. A PEER TO PEER SUPPORT 13/04/2010 NETWORK 5
  6. 6. Levels of Support  Two levels  First level managed using email/ telephone with a trusted local colleague  Second level involves extensive consultation and possible onsite examination A PEER TO PEER SUPPORT 13/04/2010 NETWORK 6
  7. 7. Level One  Contribute to the development of effective policies, practices and systems  Aimed at problem prevention  Informal training for new Executive Directors A PEER TO PEER SUPPORT 13/04/2010 NETWORK 7
  8. 8. Level Two  More complex issues that could lead to significant problems in the agency  May include circumstances where mistakes have been revealed through audit, board concern over a perceived lack of financial reporting, incomplete/inadequate reports to the Ministry A PEER TO PEER SUPPORT 13/04/2010 NETWORK 8
  9. 9. Regional Advisors  To have available in each region an advisor who has credibility in the regional area, is trustworthy, competent, maintains confidentiality  Well rounded individual with a strong financial background that has broad based knowledge of the financial management of the organization. This individual must have good research skills and be willing to contact others if the advisor does not have expertise in the area of question  The regional advisor position will be reviewed on an annual basis and will not exceed three years A PEER TO PEER SUPPORT 13/04/2010 NETWORK 9
  10. 10. Regional Advisors  Primary role will be a mentor  As system evolves, the regional advisor recruits a volunteer team to manage requests  Receives requests for assistance, evaluate and provide/co-ordinate support  The Steering Committee recruits the Regional Advisors A PEER TO PEER SUPPORT 13/04/2010 NETWORK 10
  11. 11. Regional Advisors  Toronto Region – to be determined  Central East Region – to be confirmed  Central West Region – Andy Rotsma  Hamilton Niagara Region – Keith Hudson  South West Region – Don Seymour  South East Region – Alan McWhorter  Eastern Region – to be confirmed  North East Region – Ann Kenney  Northern Region – Ken Picard A PEER TO PEER SUPPORT 13/04/2010 NETWORK 11
  12. 12. Confidentiality  Confined to those who need to know  All requests for both levels of support are to be treated as confidential  Non identifying statistical reports will be submitted to the Steering Committee  For level two requests that have potential liability, cost, or controversy, a written confidential report will be provided to the agency, and may be provided to the Steering Committee and an abridged version to the Executive Committee of OASIS A PEER TO PEER SUPPORT 13/04/2010 NETWORK 12
  13. 13. Liability  Assistance will be offered on the basis that is provided as advice that may be accepted or rejected depending upon the judgment of the recipient  It may be necessary to issue a pro forma disclaimer of liability to the potential recipient A PEER TO PEER SUPPORT 13/04/2010 NETWORK 13
  14. 14. Fee Structure  Cost for this service should be minimized through the application of the basic OASIS principle that members agree to share resources for the general benefit  The duration of support will vary and involvement beyond two consecutive days may generate costs that the recipient of support will be expected to absorb  The Steering Committee could assist the agency in seeking broader financial support as necessary ie. MCFCS, OASIS A PEER TO PEER SUPPORT 13/04/2010 NETWORK 14
  15. 15. Contact information  If you would like more information on this project please contact the Operational Support Task Force members at: George Braithwaite 613- 278-2943 Rheal Thorn 705-476-3288 ext 225 Ann Kenney 705-645-5494 ext 232 Glenn Rampton 905-841-6611 ext 306 A PEER TO PEER SUPPORT 13/04/2010 NETWORK 15

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