2006 New Faculty Orientation Slides


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2006 New Faculty Orientation Slides

  1. 1. 2006 MBA Orientation Notebook Computer Training Session… Slide show available @: http://kelley.iu.edu/TS/ServicesSupport/CustomerSupport/Orientation/MBA_Orientation_2006.ppt
  2. 2. <ul><li>Notebook computer </li></ul><ul><li>IUB network cable (orange cord w/oversized phone plugs on the ends) – passed out during configuration session </li></ul><ul><li>AC adapter </li></ul><ul><li>UITS account information (generated through AMS) </li></ul>Training Checklist
  3. 3. Training Session Agenda <ul><li>Discuss Network printer locations and quota </li></ul><ul><li>Notebook computer maintenance </li></ul><ul><li>Check IU accounts (AMS) </li></ul><ul><li>Configure Outlook/Exchange </li></ul><ul><li>Provide general building network info </li></ul><ul><li>Notebook computer support – “Do’s & Don’ts” </li></ul><ul><li>Support available through Technology Services </li></ul><ul><li>Miscellaneous helpful information </li></ul><ul><li>Q & A & evaluation </li></ul>
  4. 4. Network Printer Queues & Locations <ul><li>cg0020prt – In CG 0020 lounge </li></ul><ul><li>cg1022prt – Outside of CG 1022 </li></ul><ul><li>cg1034prt – In hallway between CG 1034 & 1040 </li></ul><ul><li>cg1050prt – Across hallway from cg1034prt </li></ul><ul><li>cg2065prt – Outside of CG 2065 </li></ul><ul><li>cg3075prt – In CG 3075 </li></ul><ul><ul><li>(not always available due to scheduling conflicts) </li></ul></ul>
  5. 5. <ul><li>http:// itaccounts.iu.edu / </li></ul><ul><li>Used to check preferred e-mail address and confirm/request IU network accounts: </li></ul><ul><ul><li>Network ID </li></ul></ul><ul><ul><li>ADS </li></ul></ul><ul><ul><li>Exchange </li></ul></ul>IU Account Information
  6. 6. Notebook Computer Maintenance <ul><li>Update Antivirus definitions – set for auto update, run scans weekly </li></ul><ul><li>Update Ad-Aware/Spybot definitions weekly, run scans weekly </li></ul><ul><li>Windows Updates – set for automatic </li></ul><ul><li>Suspend/Hibernation/Sleep mode – use at your own risk </li></ul><ul><li>Carrying a Notebook Computer Safely </li></ul>
  7. 7. Windows Update Information <ul><li>Standard notebook computers are set to automatically download & install Windows updates every day. </li></ul><ul><li>Non standard notebook computers – To enable… </li></ul><ul><ul><li>Right click on My Computer on the desktop </li></ul></ul><ul><ul><li>choose Properties from the menu </li></ul></ul><ul><ul><li>Select Automatic Updates tab and select checkbox to keep your computer up-to-date </li></ul></ul>
  8. 8. Symantec Antivirus Information <ul><li>Standard notebook computers are set to auto update every day </li></ul><ul><li>Non standard notebook computers – choose File/Schedule Updates to enable this option </li></ul>
  9. 9. Important Information for all Notebook Computer Users <ul><li>VPN Login Information </li></ul><ul><ul><li>Username: {your username} </li></ul></ul><ul><ul><li>Password: {your password/passphrase} </li></ul></ul><ul><ul><li>Domain: ADS </li></ul></ul><ul><li>VPN Connection REQUIRED for printing and wireless network connection </li></ul><ul><li>Logging Out or Locking Your Computer (CTRL-ALT-DEL – click “Lock Computer”) </li></ul>
  10. 10. Outlook/Exchange Configuration <ul><li>Check for existing user profile </li></ul><ul><li>“ START ,” “ Settings ,” “ Control Panel ,” double click “ Mail ” </li></ul><ul><li>“ Show Profiles” – remove unwanted profile </li></ul><ul><li>Click Email accounts; Under &quot;E-mail,&quot; select Add a new e-mail account </li></ul><ul><li>Under &quot;Server type&quot;, select Microsoft Exchange Server </li></ul><ul><li>Under &quot;Exchange Server Settings,&quot; enter ads.iu.edu  </li></ul><ul><li>Uncheck Use Cached Exchange Mode . Tab to the next line and type your username. Click the Check name button </li></ul><ul><li>Click Next , then Finish </li></ul>
  11. 11. Network Connection Availability <ul><li>Classrooms in the Graduate & Executive Education Center (GEEC) </li></ul><ul><ul><li>Available Mon-Thurs, 5:30-9pm (when not reserved); 9pm-2am; Fri, 8am-5pm (when not reserved); Sat & Sun, 12pm (noon)-2am </li></ul></ul><ul><li>GEEC Breakout Rooms (29) </li></ul><ul><ul><li>Available on a first-come, first-serve basis </li></ul></ul><ul><li>GEEC Graduate Student Lounge & Hallway Connections </li></ul><ul><ul><li>Available 24 hrs/day, 7 days/week </li></ul></ul>
  12. 12. Network Connection Availability <ul><li>BUS/SPEA Library (PV150) </li></ul><ul><ul><li>155 Wired connections + wireless access </li></ul></ul><ul><ul><li>Available Mon-Thurs, 8am-12am (midnight); Fri, 8am-9pm; Sat, 10am-5pm; Sun, 11am-12am (midnight) </li></ul></ul><ul><ul><li>NOTE: They flicker lights 20 minutes before closing </li></ul></ul>
  13. 13. Wireless Information <ul><li>Use VPN icon on desktop to login to IUB Network and to print to IUB printers </li></ul><ul><ul><li>Username and password/passphrase are the same as all other accounts </li></ul></ul><ul><ul><li>NOTE: Wired access will ALWAYS be faster/better </li></ul></ul>
  14. 14. Wireless Coverage <ul><li>Graduate & Executive Education Center </li></ul><ul><ul><li>Available in all classrooms and most office areas </li></ul></ul><ul><ul><li>Bathrooms excluded – concentrate on other business! </li></ul></ul><ul><li>Courtyard and Exterior Areas </li></ul><ul><ul><li>Varied coverage – depends on signal penetration of exterior walls </li></ul></ul><ul><li>Undergraduate Building </li></ul><ul><ul><li>Available in all classrooms and most office areas </li></ul></ul><ul><ul><li>Business/SPEA Library </li></ul></ul>
  15. 15. What you Should Expect to be Able to do with your Notebook Computer… <ul><li>Use it extensively in class the first year </li></ul><ul><li>Check your e-mail </li></ul><ul><li>Surf the “Net” </li></ul><ul><li>Take some exams on it </li></ul>
  16. 16. What you Should Not Expect to be Able to do with your Notebook Computer <ul><li>Use it in every class </li></ul><ul><li>Plug into the network anywhere on campus outside of designated areas (Kelley School of Business) </li></ul>
  17. 17. What you Should Not Expect to be Able to do with your Notebook Computer <ul><li>Use it in every class </li></ul><ul><li>Plug into the network anywhere on campus outside of designated areas (Kelley School of Business) </li></ul><ul><li>Take it on dates </li></ul><ul><li>Sleep with it </li></ul><ul><li>Use it as a lunch tray </li></ul><ul><li>Use it as a fly swatter </li></ul>
  18. 18. Software on Standard Notebooks <ul><li>Windows XP with SP2 </li></ul><ul><li>VPN Client </li></ul><ul><li>DVD playing and CD recording software </li></ul><ul><li>Symantec Antivirus, Corporate Edition </li></ul><ul><li>Quicktime </li></ul><ul><li>Microsoft Office 2003 w/all current Office updates </li></ul><ul><li>Adobe Acrobat Reader </li></ul><ul><li>IUB PPP (IUB modem dial-up software) </li></ul><ul><li>IUB printer locator </li></ul><ul><li>SSH Secure Shell (Telnet and FTP software) </li></ul><ul><li>Firefox </li></ul><ul><li>Internet Explorer </li></ul><ul><li>SpyBot </li></ul>
  19. 19. Standard Notebook Computers – Additional Information <ul><li>One Hard Drive, Two Partitions </li></ul><ul><ul><li>C: Used for Windows OS and applications </li></ul></ul><ul><ul><li>D: Used to store data files </li></ul></ul><ul><li>System Warranties for Standard Notebook Computers </li></ul><ul><ul><li>IBM ThinkPad T43 – 3 year EasyServ (return to depot warranty) </li></ul></ul><ul><ul><li>Dell Latitude D620 – 3 year next business day on-site warranty </li></ul></ul><ul><ul><li>IMPORTANT – Keep your invoice or E-mail confirmation (Dell)!!! This is your proof of purchase! </li></ul></ul>
  20. 20. Supplemental Info <ul><li>Check with your manufacturer before you take your laptop out of the U.S. as some companies require U.S. registration prior to obtaining warranty service in another country. </li></ul><ul><li>If any software installation asks you to install a wireless bridge, DO NOT DO THIS! </li></ul><ul><li>If you receive email from TSHELP or SOBACCT asking you to contact our office (Tech Services), please do so ASAP! It’s very possible that you have a network configuration that is causing difficulties for other users. </li></ul>
  21. 21. Top 10 Notebook Acts of Stupidity <ul><li>My notebook computer fell out of my backpack and landed on the sidewalk – now it won’t boot </li></ul><ul><li>I left my notebook computer in the car overnight and the temperature dropped below zero, now it won’t boot… </li></ul><ul><li>I left my notebook computer too close to the lamp and it melted the case and screen… </li></ul><ul><li>I sat on my notebook computer and now the screen is blank around the pointer… </li></ul><ul><li>I left my laptop turned on & zipped it up in my carrying case while I drove home and now it won’t boot </li></ul>
  22. 22. Top 10 Notebook Acts of Stupidity <ul><li>I checked my notebook computer through baggage at the airport and a Samsonite case obliterated it in baggage claim… </li></ul><ul><li>I accidentally locked my notebook computer case shut and lost the key, so I had a locksmith drill the lock out (through the case), and now it doesn’t boot… </li></ul><ul><li>From a technician, “Where did this liquid dripping out of your notebook computer come from?” </li></ul><ul><li>My daughter destroyed/my dog ate my Ethernet cable </li></ul><ul><li>“ I spilled water on the keyboard and used a hair dryer to dry it up – I didn’t even put it on the hottest setting!” (6 keys on the keyboard were melted) </li></ul>
  23. 23. Insurance & Surge Protectors <ul><li>Renters Insurance - A MUST! </li></ul><ul><ul><li>Some companies will cover your laptop under their standard policy; others may require an additional rider. Check with your agent. </li></ul></ul><ul><li>Surge protectors with telephone cable protection – A MUST! </li></ul><ul><li>Complete Care (Dell), and ThinkPad Protection (IBM) plans DO NOT cover theft or intentionally inflicted damage (hammer marks) </li></ul>
  24. 24. Network Access @ Home <ul><li>On Campus – </li></ul><ul><ul><ul><li>Wired Ethernet (free) – fastest network option </li></ul></ul></ul><ul><ul><ul><li>Wireless Ethernet (free) </li></ul></ul></ul><ul><li>Off Campus – </li></ul><ul><ul><ul><li>$ Broadband DSL – Smithville (service fee) </li></ul></ul></ul><ul><ul><ul><li>$ Broadband DSL – Kiva (service fee) </li></ul></ul></ul><ul><ul><ul><li>$ Broadband ISDN – SBC (service fee) </li></ul></ul></ul><ul><ul><ul><li>$ Broadband Cable Modem – Insight (service fee) </li></ul></ul></ul><ul><ul><ul><li>Dial-up – IUB 56k modems (free) – slowest connection, two hour time limit ( http://iuware.iu.edu - Networking/PPP Wizards/PPP Wizard 4.0 for Bloomington) </li></ul></ul></ul><ul><li>For further options, see KB, Bloomington yellow pages, Web search engines, etc. </li></ul>
  25. 25. Need Assistance???
  26. 26. Services Available Via UITS Support Center - 855-6789, Information Commons <ul><li>IU Account generation & maintenance </li></ul><ul><li>IU Network password resets </li></ul><ul><li>Software & Application installation & support </li></ul><ul><li>24x7 telephone support </li></ul><ul><li>24x7 IU Knowledge Base @ http:// kb.indiana.edu </li></ul><ul><li>Evening & weekend walk-in support </li></ul><ul><li>Online Chat Support @ https://ithelplive.iu.edu </li></ul>
  27. 27. Services Available Via Technology Services (CG0013) <ul><li>KSB school-wide computing issues </li></ul><ul><li>Hardware support (only) for KSB “Standard Notebooks” </li></ul><ul><li>Loaner Notebook computers available to any Kelley Graduate Student for up to 1 week (3 week max/semester) </li></ul><ul><li>Rebuild DVDs for standard units </li></ul><ul><li>Classroom technology, including video conferencing (students must have faculty/staff sponsor) </li></ul><ul><li>KSB Network Printer Paper & Maintenance </li></ul><ul><li>AV Equipment (with faculty sponsorship) </li></ul>
  28. 28. Notebook Computer Support <ul><li>UITS Support Center </li></ul><ul><ul><li>Telephone: 855-6789 (free & available 24x7) </li></ul></ul><ul><ul><li>E-mail: [email_address] (free & available 24x7) </li></ul></ul><ul><ul><li>UITS on-line help – http:// uits.iu.edu (free & available 24x7) </li></ul></ul><ul><ul><li>Walk-in: The Information Commons (1 st floor of main library) 8am-midnight Mon-Thurs; 8am-9pm Fri; Noon-5pm Sat; Noon-Midnight Sun </li></ul></ul><ul><ul><li>Technology Services </li></ul></ul><ul><ul><li>TS Home page http://www.kelley.iu.edu/ts </li></ul></ul><ul><ul><li>Monday-Friday 7:30am-5pm </li></ul></ul><ul><ul><li>Contact Info: [email_address] or 812-855-4247 </li></ul></ul><ul><ul><li>Walk-in: CG0013 </li></ul></ul>
  29. 29. Alternate Support Options <ul><li>During Summer break, Holidays, weekends, etc. </li></ul><ul><li>UITS Support Center 855-6789, Information Commons, [email_address] </li></ul><ul><li>Notebook Computer Vendors </li></ul><ul><ul><li>Dell 1-800-WWW-DELL or (1-800-624-9896 ) </li></ul></ul><ul><ul><li>IBM EasyServ 1-800-IBM-SERV (1-800-426-7378) </li></ul></ul><ul><li>PC Max (337-0630) </li></ul><ul><li>PC Guru (336-4878) </li></ul><ul><li>Computer Clubhouse (333-4484) </li></ul><ul><li>Check local yellow pages/Internet for others </li></ul>
  30. 30. Miscellaneous Helpful Information <ul><li>Discharge battery fully once a month to sync with system fuel gauge (battery warranty is one year) </li></ul><ul><li>If computer locks up in suspend/sleep/hibernation mode, unplug notebook, remove battery, wait 10 seconds and reboot. </li></ul><ul><li>KSB Standard Notebook Start Menu assistance – instructions for changing machine name, Outlook Setup, and machine rebuild </li></ul><ul><li>Ghost is your friend! </li></ul><ul><li>Make sure your antivirus software and windows updates are current </li></ul>
  31. 31. More Helpful Info <ul><li>Backup your personal data regularly (CDR/CDRW, USB “flash” or “thumb” drive, etc) </li></ul><ul><li>Log Out or Lock Your Computer (CTRL-ALT-DEL) </li></ul><ul><li>Protect Your Password(s)!! </li></ul><ul><li>Physically Secure Your Laptop when you need to leave it unattended (Kensington Cable) </li></ul>
  32. 32. Thank You! <ul><li>Please Take a Moment to Fill Out our On-line Survey/Evaluation: </li></ul><ul><ul><li>http://kelley.iu.edu/ts/survey/orientation2005/MBA/login.cfm </li></ul></ul><ul><li>Questions?? </li></ul><ul><li>Slide show available @: http://www.kelley.iu.edu/ts/MBA_Orientation_2005.ppt </li></ul>