Engaging Times
Steven Clift – @democracy
KHub.net & E-Democracy.org
Slides: e-democracy.org/learn
“Breaking the ice” …
means getting to
know you.
1994 – I woke up
hearing my name
on the radio …
World’s 1st election
information website
E-debate, citizen
forum online
Global
media
attention
A new
Athens of
democracy??!
Media
over-hype.
Government by day,
Citizen by night ...
“Made for Internet” Candidate
Governor
Ventura
1998-2002
Citizen
E-Forums
Pro Wrestler
Built the
digital town
square …
Local focus
Neighborhoods
today – up to 30%
of households - more
Today’s work, Ask me about …
• KHub.Net – Knowledge Hub
online groups for government
and NGOs globally
• E-Democracy.org –...
20 Years,
10 Lessons
Trends from digital history, so we
can better solve democratic problems.
20 Years, 10 Lessons/Trends
1. About people
2. Groups & places
3. Democracy matters
4. Agenda-setting
5. Generations & you...
1. About
people
Social Media – Private Life First
… about “Public Life” second
You are in the center
“networked individualism”
You
Friends
Family
Communities
Prof. Peers
Public
“Entities”
“My husband is missing …”
10+ e-tools used in
“crowd-led” search
Defining “e-democracy”
● Society’s sectors
moved online with
“as is” one-way
approach
● Citizens in center
access digital
...
2. Groups
& Places
Online groups and geography
• Representative government based on place
• Place + online groups = powerful impact
• “The mo...
City Hall
In-person
Conversations
Shared on
Facebook
Your
Networks
Local
Media
Y
o
u
Local Biz
Neighbor#1
Local
Online
Gro...
Places and Information
• Information (data) from
government often geographical
• Personalized notification
on topics relat...
3. Democracy
Matters
Democracy Matters
• We must bring “democratic intent”
forward for real change
• Marketing v. engagement tension
• Governan...
Democratic Goals - Strategies
• Public Trust and Transparency:
Information Access
• Accountability: Budget/Spending Data
•...
Voting and elections
Presidential E-Campaign 2008 (Early)
@POTUS joins Twitter himself May 18
POTUS = President of the United States
Presidential E-Campaign 2016
Enhancing Legislative Information
E-Petitions, FOI
E-Law, E-Courts
• More access than ever tensions
over further access, who pays,
and “what is in Google” privacy
4. Agenda-
setting
Sharing
power –
people
to
people
Agenda-setting
• Citizen to citizen engagement
forming new public opinion
• Blogging, then Facebook/Twitter/
YouTube, infl...
Social Media Strategies –
Key for organizations to
raise vital voices, influence
citizen dialogue online
Related
Presentations
Beyond agenda-setting?
• Deliberation
• Consensus
decision-making
• Participatory
budgeting
• “Do something”
local project...
5. Generations
and Youth
#blacklivesmatter #hashtag
fueled
urgent news
and protest
info sharing
Good Fight
podcast
#blacklivesmatter
Day 1
Day 2
Day 11
#icantbreathe
in red
More
Text, Talk, and Act
part of the National Dialogue on Mental Health
Increasing voting
• Helps ease voter registration
• Ongoing reminders for voters
Started at 9 years old …
Facebook-Native Politicians
● Minneapolis elected 7 new council
members, average age 32 - more slides
● Councillors asking...
Get Friendly Campaign?
• With 10,000+ local elected
representatives across Taiwan,
what would it take for 200 people
withi...
What new models emerge …
• When you are “of” not just “on” digital?
• When real-time speed, pictures, and/or protest needs...
6. New
Voices
Raising
New
Voices?
Numbers
show
divide
Source: PewInternet
Gaps in digital government use source
Over 50K
Income
2x
more likely
E-Democracy’s
New Voices
Slides
Video
More
Just Ask? Yes.
7. Open data
and civic tech
Open Gov
Data
“demand”
from
technical
public,
government
has supply
Will work for
stickers ...
Software
development
and data use
for good in
society
Code for America
Poplus, OKFN, Open Data Day
With, not for
Civic Tech
Ecology -
Knight Foundation
documents $695
million
US invested –
Mostly companies
8. Institutions
and policy
Building Institutions, Policy
● Investment: More are paid to care, make
change, engage
● Sustained Impact: mySociety, OKFN...
Open Government Partnership
US Open Government Directive
Policy led to action,
like data portal
Some states
and cities
following
lead
E-Justice, Justice 2.0
• Growing interest in digital/open
data from courts, justice system
• Canada Center for Court
Techn...
9. Knowledge
sharing
Knowledge exchange, sharing
• Tools of online engagement to do
public service work – better
output
• Lessons and practices...
Open Gov Facebook Group
● Secret strategy:
One click to
link digital
political leaders
to #opengov
● 3660 members,
100+ co...
Knowledge Hub – KHub.net
Digital collaboration space dedicated to
the public and non-profit sectors
Where public service p...
10. Challenges
Big Challenges
• Loudest voices, conflict
• Filtered for similarity, not diversity
• Continuous evolution in
commercial se...
Democratic Open Data Deficit
● Stronger
o Budget and spending
o National politician info
o Politicized accountability
● We...
Conclusion
We are the
Engagement
Generation
Let’s build what can be. Together.
Thanks!
StevenClift.com
e-democracy.org/learn
KHub.net
1RadioNews.com
@democracy
clift@e-democracy.org
+1-612-234-7072 - M
A place to put slides that are
moved out of presentations, but
can be shared
Extra Slides
The Email is Dead,
Long Live the Email
● Direct access - location, location, location
● E-Newsletters
● Personalized notif...
Make it Visual
● Pictures, maps,
infographics
v. text “equality”
Over 1 mil comment to FCC.gov
Search for Joe - Tools of engagement
● Facebook
● Text/SMS
● Google Docs
● Online maps
● Signup Genius
● Weebly
● YouTube
...
Open Government Partnership
Commitments, Action Plans, IRM
Video on
YouTube
States with open data activity
Chicago is smart
● Smart Chicago
Collaborative
● CUTGroup - User testing
● Large Lots - Buy empty
lots near you from city
...
Source:
Joel
Gurin
Engaging Times: 20 Years of E-Democracy Lessons
Engaging Times: 20 Years of E-Democracy Lessons
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Engaging Times: 20 Years of E-Democracy Lessons

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Key lessons from twenty years of e-democracy, open government, civic technology, and citizen participation online.

Extended slide deck combining almost all slides used by Steven Clift across 14 presentations across Taiwan and the Philippines to different audiences.

Published in: Government & Nonprofit
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Engaging Times: 20 Years of E-Democracy Lessons

  1. 1. Engaging Times Steven Clift – @democracy KHub.net & E-Democracy.org Slides: e-democracy.org/learn
  2. 2. “Breaking the ice” … means getting to know you.
  3. 3. 1994 – I woke up hearing my name on the radio … World’s 1st election information website E-debate, citizen forum online
  4. 4. Global media attention A new Athens of democracy??! Media over-hype.
  5. 5. Government by day, Citizen by night ...
  6. 6. “Made for Internet” Candidate Governor Ventura 1998-2002 Citizen E-Forums Pro Wrestler
  7. 7. Built the digital town square … Local focus Neighborhoods today – up to 30% of households - more
  8. 8. Today’s work, Ask me about … • KHub.Net – Knowledge Hub online groups for government and NGOs globally • E-Democracy.org – Leader… mySociety/Poplus.org outreach • 1RadioNews.com – Android app small start-up company
  9. 9. 20 Years, 10 Lessons Trends from digital history, so we can better solve democratic problems.
  10. 10. 20 Years, 10 Lessons/Trends 1. About people 2. Groups & places 3. Democracy matters 4. Agenda-setting 5. Generations & youth 6. New voices 7. Institutions and policy 8. Open data & civic tech 9. Knowledge sharing 10. Challenges
  11. 11. 1. About people
  12. 12. Social Media – Private Life First … about “Public Life” second
  13. 13. You are in the center “networked individualism” You Friends Family Communities Prof. Peers Public “Entities”
  14. 14. “My husband is missing …” 10+ e-tools used in “crowd-led” search
  15. 15. Defining “e-democracy” ● Society’s sectors moved online with “as is” one-way approach ● Citizens in center access digital information and add new many to many engagement Political Groups Private SectorGovernment Media and Commercial Content “E-Citizen” Social Media Center
  16. 16. 2. Groups & Places
  17. 17. Online groups and geography • Representative government based on place • Place + online groups = powerful impact • “The most democratizing aspect of the Internet is the ability of people to organize and communicate in groups.” Steven Clift in “Democracy is Online” article published by Internet Society, 1998
  18. 18. City Hall In-person Conversations Shared on Facebook Your Networks Local Media Y o u Local Biz Neighbor#1 Local Online Groups Join Group Online public space in “real” community
  19. 19. Places and Information • Information (data) from government often geographical • Personalized notification on topics related to place • With group engagement … 10x more empowering
  20. 20. 3. Democracy Matters
  21. 21. Democracy Matters • We must bring “democratic intent” forward for real change • Marketing v. engagement tension • Governance that can … listen, engage, and respond … people working together
  22. 22. Democratic Goals - Strategies • Public Trust and Transparency: Information Access • Accountability: Budget/Spending Data • Better Decisions: Digital Public Engagement • Effective Programs: Knowledge Exchange with Online Groups
  23. 23. Voting and elections
  24. 24. Presidential E-Campaign 2008 (Early)
  25. 25. @POTUS joins Twitter himself May 18 POTUS = President of the United States
  26. 26. Presidential E-Campaign 2016
  27. 27. Enhancing Legislative Information
  28. 28. E-Petitions, FOI
  29. 29. E-Law, E-Courts • More access than ever tensions over further access, who pays, and “what is in Google” privacy
  30. 30. 4. Agenda- setting
  31. 31. Sharing power – people to people
  32. 32. Agenda-setting • Citizen to citizen engagement forming new public opinion • Blogging, then Facebook/Twitter/ YouTube, influencing mass media • Problems with 24 hour “political spin” cycle online/cable TV news • E-Advocacy/E-Politics resources
  33. 33. Social Media Strategies – Key for organizations to raise vital voices, influence citizen dialogue online
  34. 34. Related Presentations
  35. 35. Beyond agenda-setting? • Deliberation • Consensus decision-making • Participatory budgeting • “Do something” local projects?
  36. 36. 5. Generations and Youth
  37. 37. #blacklivesmatter #hashtag fueled urgent news and protest info sharing Good Fight podcast
  38. 38. #blacklivesmatter Day 1 Day 2 Day 11 #icantbreathe in red More
  39. 39. Text, Talk, and Act part of the National Dialogue on Mental Health
  40. 40. Increasing voting • Helps ease voter registration • Ongoing reminders for voters
  41. 41. Started at 9 years old …
  42. 42. Facebook-Native Politicians ● Minneapolis elected 7 new council members, average age 32 - more slides ● Councillors asking public questions, directly engaging, Mayor posts daily ● Personal profiles key - Pages secondary
  43. 43. Get Friendly Campaign? • With 10,000+ local elected representatives across Taiwan, what would it take for 200 people within each local district to friend their representative(s) on Facebook?
  44. 44. What new models emerge … • When you are “of” not just “on” digital? • When real-time speed, pictures, and/or protest needs sustained involvement, to go in-depth? • Between national issues or causes before young people are more invested in a place? • For intergenerational connections? • E-participation by young people (Europe): Guide, Brochure, More
  45. 45. 6. New Voices
  46. 46. Raising New Voices? Numbers show divide Source: PewInternet
  47. 47. Gaps in digital government use source Over 50K Income 2x more likely
  48. 48. E-Democracy’s New Voices Slides Video More Just Ask? Yes.
  49. 49. 7. Open data and civic tech
  50. 50. Open Gov Data “demand” from technical public, government has supply
  51. 51. Will work for stickers ... Software development and data use for good in society
  52. 52. Code for America
  53. 53. Poplus, OKFN, Open Data Day
  54. 54. With, not for
  55. 55. Civic Tech Ecology - Knight Foundation documents $695 million US invested – Mostly companies
  56. 56. 8. Institutions and policy
  57. 57. Building Institutions, Policy ● Investment: More are paid to care, make change, engage ● Sustained Impact: mySociety, OKFN, ODI, Sunlight, CfA, Local Code for X, GovLab, g0v.tw, OGP - Open Government Partnership and government actions ● Policy: Open data policies, executive orders, government funding, new laws
  58. 58. Open Government Partnership
  59. 59. US Open Government Directive Policy led to action, like data portal Some states and cities following lead
  60. 60. E-Justice, Justice 2.0 • Growing interest in digital/open data from courts, justice system • Canada Center for Court Technology – new SocMedia use report • Open Data in Judiciary – Latin America, Liberia Pre-trial detention, Online Dispute Resolution, 10+ more resources: http://bit.ly/justiceopengov
  61. 61. 9. Knowledge sharing
  62. 62. Knowledge exchange, sharing • Tools of online engagement to do public service work – better output • Lessons and practices shared across governments, civil society, and more
  63. 63. Open Gov Facebook Group ● Secret strategy: One click to link digital political leaders to #opengov ● 3660 members, 100+ countries
  64. 64. Knowledge Hub – KHub.net Digital collaboration space dedicated to the public and non-profit sectors Where public service professionals connect, exchange knowledge, ideas, insight and experience to improve public services 190,000 registered professionals across 450 public sector organisations and 11 countries – started in United Kingdom
  65. 65. 10. Challenges
  66. 66. Big Challenges • Loudest voices, conflict • Filtered for similarity, not diversity • Continuous evolution in commercial services • Loss of control to reach more people where they are online
  67. 67. Democratic Open Data Deficit ● Stronger o Budget and spending o National politician info o Politicized accountability ● Weaker o Transparency for engagement o Public meetings o Local democracy o Timely notice ● Projects to Watch o Open Civic Data o Poplus “Components” – mySociety, g0v.tw, et al o Google Civic API o OpenStates o Free Law Founders o Councilmatic
  68. 68. Conclusion
  69. 69. We are the Engagement Generation Let’s build what can be. Together.
  70. 70. Thanks! StevenClift.com e-democracy.org/learn KHub.net 1RadioNews.com @democracy clift@e-democracy.org +1-612-234-7072 - M
  71. 71. A place to put slides that are moved out of presentations, but can be shared Extra Slides
  72. 72. The Email is Dead, Long Live the Email ● Direct access - location, location, location ● E-Newsletters ● Personalized notification
  73. 73. Make it Visual ● Pictures, maps, infographics v. text “equality” Over 1 mil comment to FCC.gov
  74. 74. Search for Joe - Tools of engagement ● Facebook ● Text/SMS ● Google Docs ● Online maps ● Signup Genius ● Weebly ● YouTube ● Paypal ● Email ● AKA “The Cloud”
  75. 75. Open Government Partnership Commitments, Action Plans, IRM Video on YouTube
  76. 76. States with open data activity
  77. 77. Chicago is smart ● Smart Chicago Collaborative ● CUTGroup - User testing ● Large Lots - Buy empty lots near you from city ● SchoolCuts.org
  78. 78. Source: Joel Gurin

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