net:gain promotional presentation slides


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net:gain promotional presentation slides

  1. 1. Helping Third Sector Organisations Make Sense of ICT Introduction to net:gain
  2. 2. Agenda <ul><li>What is net:gain? </li></ul><ul><li>How can we help? </li></ul><ul><li>… .. </li></ul><ul><li>… . </li></ul><ul><li>… . </li></ul><ul><li>What’s next? </li></ul>
  3. 3. “ For a list of the ways in which technology has failed to improve your quality of life, please press 3.” Phil Green
  4. 4. Icebreaker – pairs exercise <ul><li>Introduce yourself to each other </li></ul><ul><ul><li>Name, Role </li></ul></ul><ul><li>Apart from funding, what are your top 3 technology challenges? </li></ul>
  5. 5. What is net:gain? <ul><li>A national, membership-based support programme </li></ul><ul><ul><li>Delivered as a local service </li></ul></ul><ul><li>For CEOs, Trustees, Senior Managers </li></ul><ul><li>Funded under ChangeUp </li></ul><ul><li>Heavily subsidised </li></ul><ul><ul><li>Pay as little as 12.5% of the market value </li></ul></ul>
  6. 6. How will net:gain help? <ul><li>net:gain will introduce you to: </li></ul><ul><ul><li>Other sector leaders/managers </li></ul></ul><ul><li>And will provide: </li></ul><ul><ul><li>Easy-to-use planning techniques </li></ul></ul><ul><ul><li>Inclusive exercises </li></ul></ul><ul><ul><li>Visual grids and charts </li></ul></ul><ul><ul><ul><li>to collect your planning data and questions to resolve </li></ul></ul></ul><ul><ul><li>Sources of help and support </li></ul></ul><ul><ul><li>Free publications and discounts </li></ul></ul>
  7. 7. How will net:gain help? <ul><li>net:gain will help you to: </li></ul><ul><ul><ul><li>Look before you leap </li></ul></ul></ul><ul><ul><ul><li>Involve staff, volunteers, users </li></ul></ul></ul><ul><ul><ul><li>Gather, sift and prioritise information </li></ul></ul></ul><ul><ul><ul><li>Understand your technology requirements better </li></ul></ul></ul><ul><ul><ul><li>Align these with your mission </li></ul></ul></ul><ul><li>Contribute to quality assurance </li></ul><ul><ul><ul><li>eg PQASSO, IiP (Investors in People) </li></ul></ul></ul><ul><ul><ul><li>and other quality processes </li></ul></ul></ul><ul><li>net:gain will help you to take control </li></ul>
  8. 8. <ul><li>Analysis </li></ul><ul><ul><ul><li>What you do </li></ul></ul></ul><ul><ul><li>Understanding </li></ul></ul><ul><ul><ul><li>Why you do it </li></ul></ul></ul><ul><ul><li>Commitment </li></ul></ul><ul><ul><ul><li>to change </li></ul></ul></ul><ul><ul><ul><li>to a shared vision </li></ul></ul></ul><ul><ul><li>Progress </li></ul></ul><ul><ul><li>Culture, Values </li></ul></ul><ul><ul><li>Enthusiasm </li></ul></ul><ul><li>A living, working document </li></ul>What is a strategy?
  9. 9. Successful planning requires <ul><li>Leadership </li></ul><ul><ul><li>in your own organisation </li></ul></ul><ul><li>Time </li></ul><ul><ul><li>to invest in finding new ways to work </li></ul></ul><ul><li>Focus on improving the way you work </li></ul><ul><li>Support </li></ul><ul><ul><li>Some of which net:gain will provide </li></ul></ul><ul><li>A route map! </li></ul><ul><ul><li>net:gain 10 Step Reference Guide </li></ul></ul>
  10. 10. What will I do? <ul><li>Using a Ten-step framework for planning: </li></ul><ul><li>Review: Mission and goals </li></ul><ul><li>Explore possibilities </li></ul><ul><li>Refine decisions, via: </li></ul><ul><ul><li>initiatives, outcomes & outputs, </li></ul></ul><ul><ul><li>benefits & risk, costing & funding </li></ul></ul>
  11. 11. What will this give me? <ul><li>Technical Specifications </li></ul><ul><ul><li>covering Full Cost of Ownership </li></ul></ul><ul><ul><li>eg better funding bids </li></ul></ul><ul><li>Implementation plan </li></ul><ul><li>Strategic view on ICT </li></ul><ul><ul><li>… to incorporate into a written plan if you wish </li></ul></ul><ul><ul><ul><li>Template provided </li></ul></ul></ul>
  12. 12. How it’s helped... “ Due to better communication flow staff are now being included in writing and contributing to bids” Travelling Light Theatre Company “ We have better communications between staff.. and a section in the next Strategic Plan (2008) setting out our needs and plans in relation to ICT.” Devon Voluntary Youth Services “ The best thing is now we know how much to ask for in funding bids.” Anon, net:gain delegate
  13. 13. All aboard? <ul><li>net:gain helps you consider/include all points of view: </li></ul><ul><ul><li>Staff and volunteers </li></ul></ul><ul><ul><li>Service users/beneficiaries </li></ul></ul><ul><ul><li>Customers/suppliers </li></ul></ul><ul><ul><li>Funders </li></ul></ul><ul><ul><li>Stakeholders </li></ul></ul><ul><ul><li>Board </li></ul></ul>
  14. 14. Bridge the gap…
  15. 15. Better staff buy-in…. “ A shared diary was an obvious solution, but formally to get clinical staff to understand this was hard. Going through the net:gain process really helped.” Dorothy House Hospice “ Staff left our meeting feeling motivated - we agreed goals and new initiatives.” Lloyd Park Centre “ The funding blog is now owned and maintained by the funding advice team.” Voluntary Action North Somerset
  16. 16. net:gain templates & tools
  17. 17. Tools help filter information: Mission> Goals> Initiatives> Re-process> Requirements> Cost-Benefit> Resource> Implement>Plan
  18. 18. Planning made simple.. “ How useful these processes are! Not just around ICT, but for all planning!” net:gain delegate “ net:gain teaches you a good way of considering a complex situation.” All Saints Action Network “ To have tools for strategic planners to understand an issue or part of a service from different perspectives is really valuable” Travelling Light Theatre Company
  19. 19. How do circuit riders fit? <ul><li>Identify need for strategic planning </li></ul><ul><ul><li>During visits </li></ul></ul><ul><li>Selling benefits of strategic planning </li></ul><ul><li>Referring to net:gain </li></ul><ul><li>Understanding and supporting the net:gain method </li></ul>
  20. 20. Circuit rider support Steps 5 to 8 Charts to refine technology needs Step 9 Identifyhelp! Steps 1 to 4 Mission, Goals, Processes… Step 10 Strategy
  21. 21. <ul><li>Typically 2/3 support sessions </li></ul><ul><ul><li>Group/individual </li></ul></ul><ul><li>ICT planning clinics & technology demonstrations </li></ul><ul><li>Discounts and offers </li></ul><ul><li>Guest speakers </li></ul><ul><ul><li>Case studies, Peer reviews </li></ul></ul><ul><li>Sources of specialist support </li></ul><ul><li>Funding and planning advice online </li></ul>net:gain membership: features
  22. 22. <ul><li>Charity Technology Trust offer (CTX) </li></ul><ul><ul><li>90% discount on CISCO equipment </li></ul></ul><ul><ul><li>Discounted Microsoft software </li></ul></ul><ul><ul><li>Free online guidance on selecting order </li></ul></ul><ul><ul><li>For charities only - eligibility criteria may apply </li></ul></ul><ul><ul><ul><li>Go to online shop at </li></ul></ul></ul><ul><li>Experts Online </li></ul><ul><ul><li>Free year’s membership </li></ul></ul>Membership: Affinity schemes
  23. 23. <ul><li>Examples </li></ul><ul><ul><li>Ongoing ‘mentoring’ help </li></ul></ul><ul><ul><li>A ‘clinic’ session </li></ul></ul><ul><li>Peer-to-peer support (other net:gain delegates) </li></ul><ul><li>Links to local ChangeUp initiatives </li></ul><ul><li>Centre membership benefits </li></ul><ul><ul><li>Example - discounted/free training </li></ul></ul><ul><ul><li>Example - discounted ICT access </li></ul></ul><ul><ul><li>Example - AIG for your staff and volunteers </li></ul></ul><ul><ul><li>Example - ICT technical support ‘club’ </li></ul></ul>Membership: Centre offers
  24. 24. How does planning for ICT help? <ul><li>Internally </li></ul><ul><ul><li>efficient processes </li></ul></ul><ul><ul><li>effective communications and trust </li></ul></ul><ul><ul><li>happy, productive staff & volunteers </li></ul></ul><ul><ul><li>good, available market information </li></ul></ul><ul><li>Externally </li></ul><ul><ul><li>increased likelihood of grant success </li></ul></ul><ul><ul><li>increased likelihood of service contracts </li></ul></ul><ul><ul><li>happy, well-served clients! </li></ul></ul><ul><li>This is what is all about! </li></ul>
  25. 25. Tangible results... “ Our total annual saving could be £2,900… And we have won a funding bid for outreach laptops.” Hartlepool Carers “ We’re getting more for the same - a cost and service benefit: more patients served effectively for the same cost.” Dorothy House Hospice “ We’ve had both funding and technical help from the online forums… it’s good training and good value and more should take of advantage of it.” Failsworth Community Alliance
  26. 26. Reference Guide
  27. 27. The Reference Guide structure <ul><li>Ten Steps </li></ul><ul><li>Each with an Activity/Template </li></ul><ul><li>The result of each Step informs the next </li></ul><ul><li>Use Toolkits to go ‘deeper/wider’ </li></ul><ul><li>‘ Step off’ at any time… </li></ul><ul><li>… armed with completed templates </li></ul><ul><li>to inform ‘an ICT expert’ </li></ul>
  28. 28. The online Toolkit <ul><li>Templates </li></ul><ul><ul><li>All tools and diagrams needed </li></ul></ul><ul><li>An ICT Plan template </li></ul><ul><ul><li>With sample text </li></ul></ul><ul><ul><li>With guidance on where to use diagrams </li></ul></ul><ul><li>Further suggested activities by theme </li></ul><ul><li>Sources of Support </li></ul><ul><ul><li>National, Local </li></ul></ul><ul><li>Sources of Funding </li></ul><ul><ul><li>… and how to approach these </li></ul></ul>
  29. 29. <ul><ul><li>net:gain members’ area </li></ul></ul><ul><ul><li>- online materials </li></ul></ul><ul><ul><li>access to Experts Online </li></ul></ul><ul><ul><li> </li></ul></ul>
  30. 30. Experts Online - public view
  31. 31. Login at
  32. 32. Members’ Area
  33. 33. Sign in using your net:gain ID and password
  34. 34. Experts Online
  35. 35. Meet the Experts
  36. 36. Support from your net:gain centre <ul><li>Centres to add their own slides/info here </li></ul>
  37. 37. Funders Acknowledgements net:gain centres and mentors for their help with pathfinder work Original Sources Strategy Maps - Robert Kaplan and David Norton The Balanced Scorecard - Robert Kaplan and David Norton The Technology Trap - David Wilcox and Terry Grunwald Development consultants