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GraphDay Stockholm 2015 - Graphs in Telecommunications

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GraphDay Stockholm 2015 - Graphs in Telecommunications

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GraphDay Stockholm 2015 - Graphs in Telecommunications

  1. 1. Graphs  in  Telecommunications
 GraphDay  Stockholm  2015 David  Montag   @dmontag   david@neotechnology.com
  2. 2. Neo4j  Adoption  by  Selected  Verticals Financial
 Services Communications Health &
 Life Sciences HR &
 Recruiting Media &
 Publishing Social
 Web Industry 
 & Logistics Entertainment Consumer Retail Information ServicesBusiness Services
  3. 3. Big  Data  &
 Analytics IPTV VoIP Media
 Services Business Consumer Support Online/User   Services   (BSS) Fault
 Management Service
 Quality Cloud/ Hosting Infrastructure Network     Planning  &     Fulfillment Network  &  IT
 (OSS) Stores Plans Billing CRM  &  Business   Support
 (BSS) Acme  Comms
  4. 4. Big  Data  &
 Analytics IPTV VoIP Media
 Services Business Consumer Support Online/User   Services   (BSS) Fault
 Management Service
 Quality Cloud/ Hosting Infrastructure Network     Planning  &     Fulfillment Network  &  IT
 (OSS) Stores Plans Billing CRM  &  Business   Support
 (BSS) Acme  Comms
  5. 5. Business  User  Services Millions  of  plans,  customers,  admins,  groups     • Highly  interconnected  data  set  with  massive  joins   Degrading  relaEonal  performance   • Login  took  up  to  20  minutes  to  compute  access  rights   Nightly  batch  workaround   • Solved  performance  problem,  but  meant  data  was  not   current   Replace  slow  Sybase  system   • Batch  workaround  projected  to  reach  into  the  morning   in  2014  —  longer  than  the  nightly  batch  window Oslo-­‐based  telco   Top  25  worldwide   Misson-­‐critical  system   Availability  and   responsiveness  impact   customer  satisfaction
  6. 6. With  complex  dependencies  between   accounts,  products  and  companies,     Neo4j’s  high  performance  engine  provides   flexibility  of  data  representaons     along  with  features  that  go  beyond   tradional  relaonal  databases. Business  User  Services –  Sebastian  Verheughe,  Architect
  7. 7. Big  Data  &
 Analytics IPTV VoIP Media
 Services Business Consumer Support Online/User   Services   (BSS) Fault
 Management Service
 Quality Cloud/ Hosting Infrastructure Network     Planning  &     Fulfillment Network  &  IT
 (OSS) Stores Plans Billing CRM  &  Business   Support
 (BSS) Acme  Comms
  8. 8. NaEonwide  network  infrastructure     • €1.5  billion  invested  in  infrastructure  every  year   • Owns  50%  of  all  fiber  in  France   Maintenance  took  a  full  week  to  plan   • “What-­‐if”  analysis  is  best  done  on  the  full  network   Network  &  topology  informaEon  is  fragmented   • Spread  across  30+  different  systems   Faster  change  process   • Missed  threats  and  opportunies  put  business  at   stake Part  of  Vivendi  group   Top  20  telco  worldwide   Gained  new  “what  if”   capabilities Network  Planning  –  The  Challenge
  9. 9. Created  a  single  source  of  truth   • Country-­‐level  analysis  capabilies   Predict  impact  of  any  failure   • Take  migang  steps  to  solidify  network   Flexible  graph  model  stretches  for  new  data   • No  more  RDBMS  schema  dancing  (two  steps   forward,  one  step  back)   Full  freedom  to  evolve  system  over  Eme   • Added  impact  analysis,  congeson  avoidance,   and  more Network  Planning  –  Solution  &  Benefits Neo4j  is  an  obvious   solution  to  explore  for  a   graph  network  problem.   It  manages  risk  on  the   client  side,  and  it  also   makes  processes  more   efficient.      –  Project  Manager,  SFR
  10. 10. Big  Data  &
 Analytics IPTV VoIP Media
 Services Business Consumer Support Online/User   Services   (BSS) Fault
 Management Service
 Quality Cloud/ Hosting Infrastructure Network     Planning  &     Fulfillment Network  &  IT
 (OSS) Stores Plans Billing CRM  &  Business   Support
 (BSS) Acme  Comms
  11. 11. Global  mobile  services  operator   • Fastest  growing  mobile  operator  the  past  5  years   Online/App  service  “MiR  3”  needed  to  evolve   • Challenge  with  denormalized  RDBMS  architecture   The  business  values  flexibility   • Technology  should  be  an  enabler,  not  an  obstacle   Good  self  service  helps  customers  help  themselves   • Fewer  calls  means  call  center  savings Part  of  Hutchison   Whampoa   Nordic  branch  covers   Sweden  &  Denmark Online  Consumer  Services   The  Challenge
  12. 12. Flexible  user  data  plaVorm   • Take  on  new  and  complex  services  with  ease   Narrow  writes,  broad  reads  (asymmetric)   • Graph  model  allows  for  simple  writes  without   worrying  about  reads   Real-­‐Eme  deep  queries  on  the  latest  data   • No  more  pre-­‐computed  denormalized  views   Confidence  to  scale  as  necessary   • Peace  of  mind  with  regard  to  customer  growth …  very  impressed  with   the  time-­‐to-­‐market   advantages  that  we  are   experiencing  from   developing  with  a  graph   model  … Online  Consumer  Services   Solution  &  Benefits –  Manager  Online   Services,  3
  13. 13. Big  Data  &
 Analytics IPTV VoIP Media
 Services Business Consumer Support Online/User   Services   (BSS) Fault
 Management Service
 Quality Cloud/ Hosting Infrastructure Network     Planning  &     Fulfillment Network  &  IT
 (OSS) Stores Plans Billing CRM  &  Business   Support
 (BSS) Acme  Comms
  14. 14. Neo4j  Adoption  by  Selected  Verticals Financial
 Services Communications Health &
 Life Sciences HR &
 Recruiting Media &
 Publishing Social
 Web Industry 
 & Logistics Entertainment Consumer Retail Information ServicesBusiness Services
  15. 15. Graphs  in  Telecommunications
 GraphDay  Stockholm  2015 Tweet:   #neo4j  #graphday  @dmontag  
  16. 16. 5M Packages Per Day. 3K Per Second. A B Other examples Solution Model the Logistics Network as a Graph Real-­‐time  Logistics  Routing Logistics

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