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Quality management ethics BSHRM4A @ STI Balagtas


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Quality management ethics BSHRM4A @ STI Balagtas

  1. 1. Quality Management & Ethics ETHICAL MANAGEMENT
  2. 2.  The word is derived from the Greek "ethos" (meaning or )  Ethics is the study of human behavior within a moral context. "ethics" "custom" "habit" Ethics
  3. 3. Ethical Behavior
  4. 4. 5 P’s which help managers and employees make ethical choices in the work place. Purpose – Individuals see themselves as ethical people.  Pride – Individuals apply internal guidelines & have self- esteem.  Patience – Individuals believe right will prevail in the long run.  Persistence – Individuals are willing to stay with an ethical course of action.  Perspective – Individuals take the time to reflect and are guided by their own internal barometer to take ethical decisions.
  5. 5. Trust and Total Quality Total Quality approach cannot be achieved without ethical behavior. In attempting to build trust in the workplace, managers should take the initiative.
  6. 6. Values and Total Quality Values are those deeply held beliefs that form the very core of who we are.  A persons conscience or internal barometer is based on his or her values. Ethical Behavior begins with Values.  Fairness  Dependability  Integrity  Honesty  Truthfulness
  7. 7.  Do the right thing  Do things correctly  Accomplish tasks thoroughly and completely  Finish work on time  Keep promises. People with integrity can be counted on to:
  8. 8. and Total Quality
  9. 9. Responsibility and Total Quality In a total Quality setting, people are responsible for their actions and accountable for their performance. Accepting responsibility helps build trust, integrity, and all other elements of ethics.
  10. 10. Manager’s Role in Ethics Following are 3 approaches for managers to carry out their responsibilities:  Best Ratio Approach  Black-and-White Approach  Full Potential Approach Fig 2. Approaches to Ethics
  11. 11. Organization’s Role in Ethics Organizations have a critical role to play in promoting ethical behavior among their employees. An Organizations tasks in ethics can be summarized as:  Creating an internal environment that promotes, expects and rewards ethical behavior.  Setting an example of ethical behavior in all external dealings.
  12. 12. Handling Ethical Dilemmas
  13. 13. Handling Ethical Dilemmas Managers response to ethical dilemma is very important. Following are the guidelines, managers can use in such situations. These are the situation in which there is a choice to made between two options, neither of which resolves the situation in an ethically acceptable fashion.
  14. 14. Models for Making Ethical Decisions Most widely used models are:  Categorical Imperative Model – black-and-white model  Full Disclosure Model – functional criterion  Doctrine of Mean Model – Average between 2 extremes  Golden Rule Model – Do unto others as you would have them do unto you  Market-Ethic Model – Any legal action that promotes profitability-ethical  Organizational Ethic Model – Loyalty to organization  Equal Freedom Model – Organizations have freedom to behave  Proportionality Ethic Model – World is so complex, decisions are not clear  Professional Ethic Model – Principle of peer review