5 P’s which help managers and employees
make ethical choices in the work place.
Purpose – Individuals see themselves as ethical
Pride – Individuals apply internal guidelines & have self-
Patience – Individuals believe right will prevail in the long
Persistence – Individuals are willing to stay with an ethical
course of action.
Perspective – Individuals take the time to reflect and are
guided by their own internal barometer to take ethical
Trust and Total Quality
Total Quality approach cannot be achieved without ethical
In attempting to build trust in the workplace, managers
should take the initiative.
Values and Total Quality
Values are those deeply held beliefs that form the very
core of who we are.
A persons conscience or internal barometer is based on his or
Ethical Behavior begins with Values.
Do the right thing
Do things correctly
Accomplish tasks thoroughly and completely
Finish work on time
People with integrity can be counted on to:
Responsibility and Total Quality
In a total Quality setting, people are responsible for
their actions and accountable for their performance.
Accepting responsibility helps build trust, integrity,
and all other elements of ethics.
Manager’s Role in Ethics
Following are 3 approaches for managers to carry
out their responsibilities:
Best Ratio Approach
Full Potential Approach
Fig 2. Approaches to Ethics
Organization’s Role in Ethics
Organizations have a critical role to play in promoting
ethical behavior among their employees.
An Organizations tasks in ethics can be summarized as:
Creating an internal environment that promotes, expects and
rewards ethical behavior.
Setting an example of ethical behavior in all external dealings.
Handling Ethical Dilemmas
Managers response to ethical dilemma is very important.
Following are the guidelines, managers can use in such
These are the situation in which there is a choice to made
between two options, neither of which resolves the
situation in an ethically acceptable fashion.
Models for Making Ethical Decisions
Most widely used models are:
Categorical Imperative Model – black-and-white model
Full Disclosure Model – functional criterion
Doctrine of Mean Model – Average between 2 extremes
Golden Rule Model – Do unto others as you would have them do unto you
Market-Ethic Model – Any legal action that promotes profitability-ethical
Organizational Ethic Model – Loyalty to organization
Equal Freedom Model – Organizations have freedom to behave
Proportionality Ethic Model – World is so complex, decisions are not clear
Professional Ethic Model – Principle of peer review