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Business application of internet

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this presentation gives you a breif idea about what are the different applications of interenet in the day to day activities of the business.

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Business application of internet

  1. 1. Muzfar Basheer PV
  2. 2. E-business (electronic business) is the conducting of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners.
  3. 3. E-business types: C2C CONSUMERS BUSINESS B2B B2C ADMINISTRATION
  4. 4. E-business category [ E-banks [ E-trade [ E-consulting [ E-engineer [ E-learning [ E-mail [ E-marketing [ E-transactions
  5. 5. An example for e-bank
  6. 6. An example for e-trade
  7. 7. An example for e-consulting
  8. 8. An example for e-engineering
  9. 9. An example for e-learning
  10. 10. An example for e-marketing
  11. 11. Business Uses of the Internet Gather Information Collaborate with Others Cross-Functional Applications Vendor Support & Communications Marketing, Sales & Customer Service Research Competitors Publish Information Sell Products or Services Communicate Internally Purchase Products or Services Customer Support & Service
  12. 12.  ERP (enterprise resource planning)
  13. 13. GENERAL LEDGER REPORTING PROJECT COSTING ANNUAL REPORTS BUDGETING
  14. 14.  Barcode Readers  Hand Held Terminals (HHT)
  15. 15.  Computerized Records  Online Booking
  16. 16.  Public Access Information Kiosks
  17. 17.  Special purpose Information kiosks
  18. 18.  EMPLOYEE SAVINGS PLANS  BENEFITS ENROLLMENT  ON-LINE TRAINING  JOB POSTING
  19. 19.  QUALITY MEASUREMENTS  MAINTENANCE SCHEDULES  DESIGN SPECIFICATIONS  MACHINE OUTPUT  ORDER TRACKING
  20. 20.  COMPETITOR ANALYSIS  PRICE UPDATES  PROMOTIONAL CAMPAIGNS  SALES PRESENTATIONS  SALES CONTRACTS
  21. 21. ‘All electronically mediated information exchanges between an organization and its external stakeholders’
  22. 22. Examples: Buying books online (transactional) Selecting a car online (informational) Interacting with brand online (relationship building / experiential, e.g. www.tango.com) Asking a customer service query, e.g. www.easyJet.com
  23. 23. Can my business benefit from e-commerce? [ Reduce administrative and operating costs [ Reduce inventory costs [ Reduce the cost of procurement [ Improve customer service and satisfaction [ Streamline procurement procedures [ Increase communication efficiency and interaction with employees, vendors, customers and strategic partners [ Increase revenues and profit margins
  24. 24. A management information system (MIS)is the study of people, technology, organizations and the relationships among them. MIS professionals help firms realize maximum benefit from investment in personnel, equipment, and business processes.
  25. 25. A Decision Support System (DSS) is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization (usually mid and higher management) and help to make decisions, which may be rapidly changing and not easily specified in advance (Unstructured and Semi-Structured decision problems). Decision support systems can be either fully computerized, human or a combination of both. 
  26. 26. Andy Grove, Chairman of Intel
  27. 27.  Andy Grove, Chairman of Intel, one of the early adopters of e-commerce, has made a meteorological analogy with the Internet. He says:  Is the Internet a typhoon force, a ten times force, or is it a bit of wind? Or is it a force that fundamentally alters our business? (Grove, 1996)
  28. 28. 35% Cost Savings 32% Customer Service 18% Revenue Generation 13% Marketing 2% Other
  29. 29. Lower Costs Global Access Improved Service Empowers Business Proactive Service Priority Responsiveness

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