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TRRAIN Retail Employees' Day : Frequently Asked Questions (FAQs)


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Retail Employees' Day is celebrated on 12th December every year. The concept was initiated by Trust for Retailers and Retail Associates of India (TRRAIN), a charitable trust founded by Mr. BS Nagesh.

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TRRAIN Retail Employees' Day : Frequently Asked Questions (FAQs)

  1. 1. Retail Employees’ Day FAQs Introduction What is retail? The basic explanation for retail is the sale of goods to the public for use or consumption rather than for resale. It involves the sale of goods from a single point (store, market) directly to the consumer in small quantities for their end use. Retailing is transaction of goods between the seller and the client as a single unit or in small quantities. The retailer usually purchases goods in bulk quantities to be sold to the customer either directly from the manufacturers or through a wholesaler. Retail also includes service provided say like laundromats, mobile repair, salons, etc How big is retail In India? Retail Industry in India is one of the pillars of its economy and accounts for 14- 15 percent of its GDP. The Indian retail market is estimated to be US$ 450 billion and one of the top five retail markets in the world by economic value. India is one of the fastest growing retail markets in the world, with 1.2 billion people. Is my store a part of Retail? We can classify retailers in the following categories:  Food, Grocery, Supermarkets, Pharmacy, Chemist, Kirana stores  Restaurants and Multiplexes  Lifestyle products (Includes clothing, accessories, jewellery, consumer durables, books and music, cosmetics and fragrances, home ware, automobiles)  Retail services (Includes salons, Laundromats, Gas/ Fuel stations, Mobile phone recharge) The store format can be of a standalone stores or a part of a large chain (company owned or Franchise store).
  2. 2. How many people does Retail employ in India? Retail sector employs 33 million (3.3 crores) people today, making it the second largest employer in India. The number is expected to grow to 50 million (5 crores). What is Retail Employees’ Day? To celebrate the services of the retail employees and create the pride of belonging to the retail community Trust for Retailers and Retail Associates of India (TRRAIN) initiated the idea that would recognize their efforts through public appreciation by dedicating a day to them, “Retail Employees’ Day”. When is Retail Employees’ Day? Retail Employees’ Day is celebrated on 12th December, every year. What is TRRAIN? Trust for Retailers and Retail Associates of India (TRRAIN) is a charitable trust for empowering the people in retail. Please log on to to know more. Is Retail Employees’ Day only meant for front end store personnel? No, Retail Employees’ Day is to celebrate every employee in retail whether in the front end or at the back end. Is this the first edition of Retail Employees’ Day? No, this is the third edition of Retail Employees’ Day; the first edition was first celebrated in 2011. Who all participated in Retail Employees’ Day in the last two years? In the past two editions, 151 organizations from all across the country have come together to share the sense of gratitude they feel being for their employees by celebrating the Retail Employees’ Day. Organizations that participated in RED: Mahindra Retail, Aditya Birla Retail Ltd., Cafe Coffee Day and D’ Decor to name a few.
  3. 3. Participation How can my store participate? Is there a charge for it? It is easy and charge free to participate in the Retail Employees’ Day. Even though we have added a list of suggestions from our end, we recommend you to celebrate it the way you would like to show your appreciation for your associates. Our recommendations: THANK YOU TREE: Have a Thank You tree outside the store in the shopping mall where the customers can stick their ‘Thank you’ notes. SERENADE YOUR EMPLOYEES TODAY: Musicians welcome employees at the staff entrance. TREAT YOUR EMPLOYEES LIKE STARS FOR A DAY: Red carpet welcome by Mock Paparazzi, clicking Employees pictures as they enter the Mall/ Store. A real photographer can be hired to take candid shots of the Employees on their special day. More from Bouquet of Ideas <Hyperlinked to the Ideas for RED 2013 Tab>. Where can I celebrate? Retail Employees’ Day can be celebrated in your store premises. How have the stores celebrated Retail Employees’ Day in the past?  Cake cutting at the Mobile Store.  Red Carpet at the Inorbit Mall, Hyderabad.  Breakfast with the top management in Orion Mall, Bangalore.
  4. 4. Why should I celebrate? The foundation of the retail industry lies in the people it employs, the 33mn retail employees. By celebrating Retail Employees’ Day, the organization is accepting the role, importance and contribution of the employee. Like we celebrate birthdays, anniversaries, Valentine’s Day, Christmas wherein we celebrate an individual or a religion and acknowledge the role of the person in our lives. Similarly Retail Employees’ Day is to celebrate the employee in retail. So 12th December this year, we encourage you to join us in this endeavour. Bring smiles to faces of the employees who help us all in making the retail industry prosper. Why should companies who are not retailers but are service providers to retail business celebrate? What is in it for them? Like we send Diwali greetings en masse to all retail employees in organization, sometimes known by name but many times known by role. Similarly by wishing retail employee on the retail employees’ day the service provider is acknowledging the role played by the employee. I am a consumer; can I participate in Retail Employees’ Day too? Yes! Retail Employees’ Day is a day dedicated to the employees of retail and the celebrations cannot be complete without the involvement of the consumers. The retail associates act as fashion consultants to help you chose garments, comparators who can accurately describe technical specifications of competing brands of consumer durables and life-savers when they deliver that one strip of a pain-killer, one loaf of bread or that one bottle of cola at 11 pm at night without complaint. The retail associates look forward to serving you and a nice gesture from your end will definitely make their day. So since the last two years, we have encouraged the consumers to say “Thank you” to the retail associates on the Retail Employees’ Day. So, as we ask our consumers every year, “Thank you bola kya?”
  5. 5. How does media benefit from associating with Retail Employees Day? Today retail is the largest contributor of revenue to most of the media companies. The media company can create innovative properties around the celebration and encourage many players in the ecosystem to participate therefore not only celebrating the day but enhancing their business by using the potential of this occasion. Who ever thought that Valentine’s day can become the biggest booster for red roses. Who all should participate in Retail Employees’ Day and how? All stakeholders of retail should participate. Is this a contest? No, is not a contest. But, we do give away prizes to the parties sending us the best pictures/ videos of their celebration stories. How would you know that I celebrated Retail Employees’ Day (RED)? We would love to know your RED stories, but more than that, inspire others in the community to take up the initiative by sharing your RED moments with them. Please record your “Thank you” notes/ RED Celebration audio/video clips and share it with us on our social media channels. We would also appreciate if you could send across pictures of your RED moments which we can showcase on our image gallery. Our Facebook Page: Is Retail Employees’ Day a national event or an international event? Currently, Retail Employees’ Day is a National level event, hopefully one day it will become an International level event with other retailers from around the world joining the celebration.
  6. 6. How can Retail Employees’ Day be good for any nation? As the celebration of Retail Employees’ Day progresses and many more people get to know about the same. The whole ecosystem whether it is the employee, peer, suppliers, government or the consumers start appreciating the role the retailer plays in their lives. It becomes a nation building exercise. More about RED Who initiated Retail Employees’ Day? Retail Employees’ Day was conceptualized and first executed in 2011 and is jointly propagated by two organizations who are working for the betterment of the retail industry:  Trust for Retailers and Retail Associates of India (TRRAIN): TRRAIN was formed in 2011 by Mr B. S. Nagesh, with the vision of Empowering People in Retail. The trust works towards achieving immediate and lasting change in the lives of both Retailers and Retail Associates across India. TRRAIN is committed to upgrading the lives of People in Retail, both at work and at home. For more details, log on to:  Retailers Association of India (RAI): RAI is the unified voice of Indian retailers. RAI is a not for profit organization (registered under section 25 of Companies Act, 1956), works with all the stakeholders for creating the right environment for the growth of the modern retail industry in India. RAI is the body that encourages, develops, facilitates and supports retailers to become modern and adopt best practices that will delight customers. RAI has a three charter aim of Retail Development, Facilitation and Propagation. For more details, log on to:
  7. 7. How does TRRAIN benefit if retail Companies celebrate Retail Employees’ Day? Retail Employees’ Day meets one of its objectives of creating pride and respect for the retail industry and in the process it builds its brand name and credibility when it seeks support for many of its other activities. What is in this for RAI? As the nodal association of retailers in the country RAI is seen as a leader in every positive move the industry makes. RAI also supports the importance of retail employees in the industry. Is this a truly Win-Win celebration? This can be made into a big win-win, if TRRAIN & RAI can bring all stakeholders together on one platform. Contact Us I need more information, can you help me? We would love to hear from you! You can contact us at: Phone no: 022-2844 32 60 Email: Also, we would recommend you to our website for additional details: GLOSSARY RED – Retail Employees’ Day RAI – Retail Associates of India TRRAIN – Trust for Retailers and Retail Associates of India