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GOODNESS AND HAPPINESS WHY GENEROSITY IS THE FUTURE OF MARKETING STRATEGY NEIL PERKIN – ONLY DEAD FISH http://neilperkin.typepad.com http://www.flickr.com/photos/netsrot/
“ being good in business is the most fascinating kind of art.” Andy Warhol
“ doing good is fast becoming a strategic - not just a moral – imperative” Umair Haque   http://www.flickr.com/photos/johnnyvulkan/
BEING GENEROUS IS NOT A NEW PRINCIPLE “ Do unto others as you would have others do unto you”  Matthew 7-120 http://www.flickr.com/photos/75001512@N00/
IT’S JUST THAT THE NEW  WORLD MAKES IT VERY REAL http://www.flickr.com/photos/rehvonwald/
“ For the fourth consecutive year, nearly 9 out of 10 online adults who have conducted an online transaction in the past year have experienced problems doing so” “ Four in five online adults who experience problems share their experiences with others -- both online and offline” WE DON’T ALWAYS GET IT RIGHT http://www.flickr.com/photos/thomashawk/ Source: Harris Interactive / Tealeaf: The Tealeaf 2008 Online Transactions Survey… http://www.tealeaf.com/resources/Harris_2008.asp
WE DON’T ALWAYS GET IT RIGHT http://www.gapingvoid.com/
“ Corporations do not speak in the same voice as these new networked conversations. To their intended online audiences, companies sound hollow, flat, literally inhuman.”  The Cluetrain Manifesto WE DON’T ALWAYS GET IT RIGHT WE DON’T ALWAYS GET IT RIGHT
Image: farm3.static.flickr.com/2088/2213647530_4506ce2671_o.jpg AND PEOPLE AREN’T SHY ABOUT SAYING IT
BENEVOLENCE IS A BIG IDEA BIG “ we have to put the meaning back into business.”  Umair Haque http://discussionleader.hbsp.com/haque/2008/09/how_to_build_a_nextgen_business_now.html
IT POWERS COMPANY MORALE AND MOTIVATION http://www.flickr.com/photos/trudi/ “ If doing good for people gives you a sense of mission that makes you harder to kill, that alone more than compensates for whatever you lose by not choosing a more selfish project.” Paul Graham
IT MAKES PEOPLE WANT TO WORK FOR YOUR COMPANY “ There are real changes in expectations and practices from employees...individuals are demanding work with a clearer purpose and meaning, and choosing employers with a higher moral standard” Peter Bradwell, Richard Reeves Demos – “Network Citizens: Power and Responsibility At Work, 2008” http://www.demos.co.uk/files/Network%20citizens%20-%20web.pdf http://www.linkinn.com/_Vincent_Laforets_Photos
“ People migrate to institutions that reflect the values they hold and make it possible for individuals to make a difference. ‘Ask not what your country can do for you, ask what you can do for your country’ has subtly shifted. Do ask what your country/company will allow you to do for them, before choosing.”  JP Rangaswami http://www.linkinn.com/_Vincent_Laforets_Photos
http://sethgodin.typepad.com/seths_blog/2008/01/workaholics.html http://www.flickr.com/photos/guillaumegrall/ "the new face of work, at least for some people, opens up the possibility that work is the thing (much of the time) that you'd most like to do. Designing jobs like that is obviously smart. Finding one is brilliant." Seth Godin … AND BRING PASSION TO THEIR WORK http://sethgodin.typepad.com/seths_blog/2008/01/workaholics.html
IT PROVIDES DIRECTION AND A FRAMEWORK FOR YOUR DECISION MAKING Image: http://www.flickr.com/photos/wimpers/
Image: http://www.flickr.com/photos/kt/ IT CREATES DIFFERENTIATION
Image: http://www.flickr.com/photos/kt/ IT CREATES DIFFERENTIATION AND IN A WORLD OF OVER-CAPACITY, DIFFERENTIATION IS EVERYTHING
IT GETS YOU NOTICED
AND TALKED ABOUT http://www.flickr.com/photos/annabelb/
Source : Compose BMRB % of consumers who rate Word Of Mouth very good at… AND GETTING TALKED ABOUT IS THE MOST POWERFUL FORM OF MARKETING
Ref: http://sethgodin.typepad.com/seths_blog/files/flippingfunnelPRO.pdf Marketing spend generates traffic Some of that traffic sticks Users are inspired and enabled to talk about your product They spread the message around the network SETH GODIN – ‘FLIPPING THE FUNNEL’
“ it's not really what you say that matters at all, but how you make people feel.” Faris Yakob http://farisyakob.typepad.com/blog/2008/07/before-the-gorilla-there-were-the-chimps.html
http://www.flickr.com/photos/26359680@N07/ “ The market for something to believe in is infinite”  Hugh MacCleod BELIEF IS VERY POWERFUL IN MARKETING
“ So, what grows? What do marketers sell that scales? I’ll tell you what: Belief. Belonging. Mattering. Making a difference. Tribes. We have an unlimited need for this.” Seth Godin EVERYONE WANTS SOMETHING TO BELIEVE IN
“ the Purpose-Idea is the "What For?" of a business, or any kind of community. What exists to change (or protect) in the world, why employees get out of bed in the morning, what difference the business seeks to make on behalf of customers and employees and everyone else? BTW this is not "mission, vision, values" territory - it's about real drives, passions and beliefs.” Mark Earls MARK EARLS – THE PURPOSE IDEA
Image: http://seantiner.blogspot.com/2008/08/innovators.html We are here to find meaning. We are here to help other people do the same. Everything else is secondary. We humans want to believe in our own species. And we want people, companies and products in our lives that make it easier to do so. That is human nature. Product benefit doesn't excite us. Belief in humanity and human potential excites us.  Think less about what your product does, and think more about human potential.  What statement about humanity does your product make? The bigger the statement, the bigger the idea, the bigger your brand will become. It's no longer just enough for people to believe that your product does what it says on the label. They want to believe in you and what you do. And they'll go elsewhere if they don't.  It's not enough for the customer to love your product. They have to love your process as well. People are not just getting more demanding as consumers, they are getting more demanding as spiritual entities. Branding is a spiritual exercise. These are The New Realities, this is the Spiritual Republic we now live in.  The soul cannot be outsourced. Either get with the program or hire a consultant in Extinction Management. No vision, no business. Your life from now on pivots squarely on your vision of human potential. Hugh MacLeod   THE HUGHTRAIN MANIFESTO http://www.gapingvoid.com/Moveable_Type/archives/000823.html
And it delivers results… “ In ‘Built To Last’, Jerry Porras and Michael Collins demonstrate that – in the medium and longer term – purpose-driven businesses outperform businesses with similar asset bases, from similar locations, of similar age, etc. by a large margin.” Mark Earls, HERD AND BELIEF GETS RESULTS
“ Stop campaigning, start committing” Paul Isakson http://paulisakson.typepad.com/planning/2008/09/modern-brand-bu.html http://www.flickr.com/photos/zefrog/
“ Without a deeply felt - and a powerfully lived - sense of meaning, every business will devolve to what the investment banks became: machines engineered with relentless precision to destroy long-run value, often implosively so.“ Umair Haque THE MEANING OF MEANING http://www.flickr.com/photos/poseidonsimage/
'This transition from economic value to economic creativity marks a paradigm shift from the “Box-Economy”, measured by the optimisation of moving boxes, thinking in boxes, putting people in boxes and exchanging boxes, to the “Lotus-Economy”, measured by personal transformation, creativity and innovation. It has manifested itself as a shift from an economy based on producing and buying things to an economy in which the primary unit of exchange is “meaning” where organisations become hothouses for ideas and the revolution of the human spirit.'  http://unfrozenmind.com/?page_id=15 http://www.flickr.com/photos/o_omars/ THE LOTUS ECONOMY
http://www.flickr.com/photos/russmorris/ “ For the modern economist this is very difficult to understand. He is used to measuring the 'standard of living' by the amount of annual consumption, assuming all the time that a man who consumes more is 'better off' than a man who consumes less. A Buddhist economist would consider this approach excessively irrational: since consumption is merely a means to human well-being, the aim should be to obtain the maximum of well-being with the minimum of consumption.” E.F. Schumaker THE BUDDHIST ECONOMIST
“ It was this shift, when youth became the early adopters, which signalled a real change from institutional to individual capitalism; not having been exposed to how organisations worked and not caring about how governments operated, youth began to set the agenda. Peer respect became more important than the power of hierarchical authority; relationships and trust returned to prominence after a long time in the wilderness; there were no longer any taboos about asking why things were the way they were, and challenging the status quo. Today is their Sixties. And, in a vicarious way, ours too;  The Age of the Individual.” JP Rangaswami http://confusedofcalcutta.com/the-kernel-for-this-blog/
SO WHAT DOES BEING GENEROUS MEAN? http://www.flickr.com/photos/strangered/
GET STUCK IN http://slimgoodies.tumblr.com/
Image: http://www.outdoorlens.com/funny-animal-signs/ BE HONEST
http://www.gapingvoid.com/ BE REAL
AND BE VISIBLE
“ We know that connecting people online is critical. We can get much more done more quickly this way. We no longer turn to ‘the company’, we turn to the people in these companies. We turn to the experts.”  Sam Lawrence BECAUSE ONLINE, IT’S THE PEOPLE THAT MATTER http://gobigalways.com/911-and-the-social-software-movement/
SHARE "In the past you were what you owned. Now you are what you share."  Charles Leadbeater http://www.flickr.com/photos/mmewuji/
FIND THE GOODNESS IN EVERYTHING http://www.lifelounge.com/Student-Advice-Posters-Gallery.aspx
AND BE POSITIVE
BECAUSE POSITIVITY SPREADS AND BE POSITIVE
ENABLE http://www.flickr.com/photos/xgray/
http://www.flickr.com/photos/twenty_questions/ Act on feedback, encourage discussion, be a part of it LISTEN
"Humanity has advanced, when it has advanced, not because it has been sober, responsible, and cautious, but because it has been playful, rebellious, and immature."  Tom Robbins PLAY http://www.flickr.com/photos/afferent/
"High creativity is responding to situations without critical thought."  John Cleese THINK A LOT, AND THEN BE THOUGHTLESS http://www.flickr.com/photos/ryanducie/
YES, REALLY
EXCEED YOUR CUSTOMERS EXPECTATIONS http://www.flickr.com/photos/oybay/
EARN TRUST FROM YOUR CUSTOMERS http://www.flickr.com/photos/vegasrob/
EARN TRUST FROM YOUR CUSTOMERS http://www.flickr.com/photos/vegasrob/ AND DON’T ABUSE IT
EARN TRUST FROM YOUR CUSTOMERS http://www.flickr.com/photos/vegasrob/ AND DON’T ABUSE IT … BECAUSE THEY WON’T COME BACK
GENEROSITY MEANS LETTING GO
NO, REALLY
BEING GENEROROUS IS ABOUT CREATING A DIALOGUE
BEING GENEROROUS IS ABOUT CREATING A DIALOGUE NOT A CONDUCTING A MONOLOGUE
AND BE GENEROUS WITH YOURSELF http://thisisindexed.com/
AND ABOVE ALL…
http://www.flickr.com/photos/internal_sabotage/ MAKE PEOPLE HAPPY
BECAUSE
“ As the shift in balance of power as well as the shift for ever stronger emphasis on product and experience are gaining momentum, companies today are in the business of happiness.”  Asi Sharabi http://no-mans-blog.com/2008/07/30/hippy-marketing/ HAPPINESS IS GOOD FOR BUSINESS
AND
THE MORE GENEROUS YOU ARE, THE MORE YOU GET BACK “ Everything I do always comes back to me” Stefan Sagmeister
"Do not covet your ideas. Give away everything you know and more will come back to you.“ Paul Arden THE MORE GENEROUS YOU ARE, THE MORE YOU GET BACK
IT’S NOT SO DIFFICULT… http://www.flickr.com/photos/elizabethboya/
“ what we’re really craving is more humanity itself. I see clues of this everywhere, from the direct engagement as enabled by Twitter, to Apple’s Genius bar which gives us live, breathing and fairly smart people to help us when a human touch is needed.”  David Armano … IT’S JUST ABOUT REMEMBERING WE’RE ALL HUMAN http://www.flickr.com/photos/flysi/
“ Organizations will work tirelessly to de-personalize every communication medium they encounter. The public works tirelessly to flee to actual interactions between real people, and our organizations work even more diligently (and with more leverage) to corporatize and anonymize the interactions. The irony, of course, is that an organization with guts can go in the opposite direction and win.” Seth Godin http://www.flickr.com/photos/donsolo/
“ The way to make money on the web is to send them away”  Dave Winer SOMETIMES IT CAN SEEM COUNTER-INTUITIVE http://www.flickr.com/photos/meg/
BUT IT’S AN IDEA THAT POWERS SUCCESS
http://www.membersproject.com/
via  http://herd.typepad.com/
“ Like any company we require a profit to stay in business. But it is not the reason we are in business. The thing that has not changed from day one is the desire to make people think about the world we live in.  This is, and always will be, why we are in business.” Cardigan Bay’s 2nd biggest clothing company
“ Kiva's mission is to connect people through lending for the sake of alleviating poverty.” http://www.kiva.org/ http://www.flickr.com/photos/ramonk/
“ Project 10 (to the 100 th ) is a call for ideas to change the world, in the hope of helping as many people as possible…we think helping people is a good thing, and empowering people to help others is an even better thing…we have committed $10 million to fund up to five ideas.” “ I think all advertisers should do this. Right now. Every single one. Take $10 million of your advertising budget and steal the idea and help change the world.”  Faris Yakob http://farisyakob.typepad.com/blog/2008/09/the-more-the-merrier.html
"If we don't get it right, we're fundamentally screwed.”  Ian Yolles, Nau
“ Since its beginning in May 2006, TOMS has given over 10,000 pairs of shoes to children in Argentina and 50,000 pairs in South Africa through the purchases of our caring customers. In 2008 TOMS plans to give 200,000 pairs of shoes to children in need around the world. For every pair of shoes you purchase, TOMS will give a pair of shoes to a child in need.  One for one.”
“ Don't worry, you can still make money. That is, as long as it's not the only thing on your mind.”  The cluetrain manifesto http://www.flickr.com/photos/velo_city/
“ There's a massive tectonic shift rocking the economic landscape…the boardroom's first and most important task is simply to try always and everywhere do less evil. In the dismal language of economics: as interaction explodes, the costs of evil are starting to outweigh the benefits.” Umair Haque
“ Let's turn this into the important advertising trend of 2009…let's do GOOD THINGS.” Faris Yakob http://farisyakob.typepad.com/blog/2008/09/not-members-only.html
http://www.flickr.com/photos/22499211@N00/
Resources and Inspiration: Umair Haque…http://www.havasmedialab.com/ Mark Earls…http://herd.typepad.com/ Paul Isakson…http://paulisakson.typepad.com/planning/ Faris Jakob…http://farisyakob.typepad.com/ Eaon Pritchard…http://www.eaonpritchard.blogspot.com/ David Armano…http://darmano.typepad.com/logic_emotion/ Seth Godin…http://sethgodin.typepad.com/seths_blog/ Asi Sharabi…http://no-mans-blog.com/ JP Rangaswami…http://confusedofcalcutta.com/ Paul Graham…http://www.paulgraham.com/ Charles Frith…http://www.charlesfrith.com/
http://neilperkin.typepad.com/ Only Dead Fish

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Goodness And Happiness - Why Generosity Is The Future Of Marketing Strategy

  • 1. GOODNESS AND HAPPINESS WHY GENEROSITY IS THE FUTURE OF MARKETING STRATEGY NEIL PERKIN – ONLY DEAD FISH http://neilperkin.typepad.com http://www.flickr.com/photos/netsrot/
  • 2. “ being good in business is the most fascinating kind of art.” Andy Warhol
  • 3. “ doing good is fast becoming a strategic - not just a moral – imperative” Umair Haque http://www.flickr.com/photos/johnnyvulkan/
  • 4. BEING GENEROUS IS NOT A NEW PRINCIPLE “ Do unto others as you would have others do unto you” Matthew 7-120 http://www.flickr.com/photos/75001512@N00/
  • 5. IT’S JUST THAT THE NEW WORLD MAKES IT VERY REAL http://www.flickr.com/photos/rehvonwald/
  • 6. “ For the fourth consecutive year, nearly 9 out of 10 online adults who have conducted an online transaction in the past year have experienced problems doing so” “ Four in five online adults who experience problems share their experiences with others -- both online and offline” WE DON’T ALWAYS GET IT RIGHT http://www.flickr.com/photos/thomashawk/ Source: Harris Interactive / Tealeaf: The Tealeaf 2008 Online Transactions Survey… http://www.tealeaf.com/resources/Harris_2008.asp
  • 7. WE DON’T ALWAYS GET IT RIGHT http://www.gapingvoid.com/
  • 8. “ Corporations do not speak in the same voice as these new networked conversations. To their intended online audiences, companies sound hollow, flat, literally inhuman.” The Cluetrain Manifesto WE DON’T ALWAYS GET IT RIGHT WE DON’T ALWAYS GET IT RIGHT
  • 10. BENEVOLENCE IS A BIG IDEA BIG “ we have to put the meaning back into business.” Umair Haque http://discussionleader.hbsp.com/haque/2008/09/how_to_build_a_nextgen_business_now.html
  • 11. IT POWERS COMPANY MORALE AND MOTIVATION http://www.flickr.com/photos/trudi/ “ If doing good for people gives you a sense of mission that makes you harder to kill, that alone more than compensates for whatever you lose by not choosing a more selfish project.” Paul Graham
  • 12. IT MAKES PEOPLE WANT TO WORK FOR YOUR COMPANY “ There are real changes in expectations and practices from employees...individuals are demanding work with a clearer purpose and meaning, and choosing employers with a higher moral standard” Peter Bradwell, Richard Reeves Demos – “Network Citizens: Power and Responsibility At Work, 2008” http://www.demos.co.uk/files/Network%20citizens%20-%20web.pdf http://www.linkinn.com/_Vincent_Laforets_Photos
  • 13. “ People migrate to institutions that reflect the values they hold and make it possible for individuals to make a difference. ‘Ask not what your country can do for you, ask what you can do for your country’ has subtly shifted. Do ask what your country/company will allow you to do for them, before choosing.” JP Rangaswami http://www.linkinn.com/_Vincent_Laforets_Photos
  • 14. http://sethgodin.typepad.com/seths_blog/2008/01/workaholics.html http://www.flickr.com/photos/guillaumegrall/ "the new face of work, at least for some people, opens up the possibility that work is the thing (much of the time) that you'd most like to do. Designing jobs like that is obviously smart. Finding one is brilliant." Seth Godin … AND BRING PASSION TO THEIR WORK http://sethgodin.typepad.com/seths_blog/2008/01/workaholics.html
  • 15. IT PROVIDES DIRECTION AND A FRAMEWORK FOR YOUR DECISION MAKING Image: http://www.flickr.com/photos/wimpers/
  • 17. Image: http://www.flickr.com/photos/kt/ IT CREATES DIFFERENTIATION AND IN A WORLD OF OVER-CAPACITY, DIFFERENTIATION IS EVERYTHING
  • 18. IT GETS YOU NOTICED
  • 19. AND TALKED ABOUT http://www.flickr.com/photos/annabelb/
  • 20. Source : Compose BMRB % of consumers who rate Word Of Mouth very good at… AND GETTING TALKED ABOUT IS THE MOST POWERFUL FORM OF MARKETING
  • 21. Ref: http://sethgodin.typepad.com/seths_blog/files/flippingfunnelPRO.pdf Marketing spend generates traffic Some of that traffic sticks Users are inspired and enabled to talk about your product They spread the message around the network SETH GODIN – ‘FLIPPING THE FUNNEL’
  • 22. “ it's not really what you say that matters at all, but how you make people feel.” Faris Yakob http://farisyakob.typepad.com/blog/2008/07/before-the-gorilla-there-were-the-chimps.html
  • 23. http://www.flickr.com/photos/26359680@N07/ “ The market for something to believe in is infinite” Hugh MacCleod BELIEF IS VERY POWERFUL IN MARKETING
  • 24. “ So, what grows? What do marketers sell that scales? I’ll tell you what: Belief. Belonging. Mattering. Making a difference. Tribes. We have an unlimited need for this.” Seth Godin EVERYONE WANTS SOMETHING TO BELIEVE IN
  • 25. “ the Purpose-Idea is the "What For?" of a business, or any kind of community. What exists to change (or protect) in the world, why employees get out of bed in the morning, what difference the business seeks to make on behalf of customers and employees and everyone else? BTW this is not "mission, vision, values" territory - it's about real drives, passions and beliefs.” Mark Earls MARK EARLS – THE PURPOSE IDEA
  • 26. Image: http://seantiner.blogspot.com/2008/08/innovators.html We are here to find meaning. We are here to help other people do the same. Everything else is secondary. We humans want to believe in our own species. And we want people, companies and products in our lives that make it easier to do so. That is human nature. Product benefit doesn't excite us. Belief in humanity and human potential excites us. Think less about what your product does, and think more about human potential. What statement about humanity does your product make? The bigger the statement, the bigger the idea, the bigger your brand will become. It's no longer just enough for people to believe that your product does what it says on the label. They want to believe in you and what you do. And they'll go elsewhere if they don't. It's not enough for the customer to love your product. They have to love your process as well. People are not just getting more demanding as consumers, they are getting more demanding as spiritual entities. Branding is a spiritual exercise. These are The New Realities, this is the Spiritual Republic we now live in. The soul cannot be outsourced. Either get with the program or hire a consultant in Extinction Management. No vision, no business. Your life from now on pivots squarely on your vision of human potential. Hugh MacLeod THE HUGHTRAIN MANIFESTO http://www.gapingvoid.com/Moveable_Type/archives/000823.html
  • 27. And it delivers results… “ In ‘Built To Last’, Jerry Porras and Michael Collins demonstrate that – in the medium and longer term – purpose-driven businesses outperform businesses with similar asset bases, from similar locations, of similar age, etc. by a large margin.” Mark Earls, HERD AND BELIEF GETS RESULTS
  • 28. “ Stop campaigning, start committing” Paul Isakson http://paulisakson.typepad.com/planning/2008/09/modern-brand-bu.html http://www.flickr.com/photos/zefrog/
  • 29. “ Without a deeply felt - and a powerfully lived - sense of meaning, every business will devolve to what the investment banks became: machines engineered with relentless precision to destroy long-run value, often implosively so.“ Umair Haque THE MEANING OF MEANING http://www.flickr.com/photos/poseidonsimage/
  • 30. 'This transition from economic value to economic creativity marks a paradigm shift from the “Box-Economy”, measured by the optimisation of moving boxes, thinking in boxes, putting people in boxes and exchanging boxes, to the “Lotus-Economy”, measured by personal transformation, creativity and innovation. It has manifested itself as a shift from an economy based on producing and buying things to an economy in which the primary unit of exchange is “meaning” where organisations become hothouses for ideas and the revolution of the human spirit.' http://unfrozenmind.com/?page_id=15 http://www.flickr.com/photos/o_omars/ THE LOTUS ECONOMY
  • 31. http://www.flickr.com/photos/russmorris/ “ For the modern economist this is very difficult to understand. He is used to measuring the 'standard of living' by the amount of annual consumption, assuming all the time that a man who consumes more is 'better off' than a man who consumes less. A Buddhist economist would consider this approach excessively irrational: since consumption is merely a means to human well-being, the aim should be to obtain the maximum of well-being with the minimum of consumption.” E.F. Schumaker THE BUDDHIST ECONOMIST
  • 32. “ It was this shift, when youth became the early adopters, which signalled a real change from institutional to individual capitalism; not having been exposed to how organisations worked and not caring about how governments operated, youth began to set the agenda. Peer respect became more important than the power of hierarchical authority; relationships and trust returned to prominence after a long time in the wilderness; there were no longer any taboos about asking why things were the way they were, and challenging the status quo. Today is their Sixties. And, in a vicarious way, ours too; The Age of the Individual.” JP Rangaswami http://confusedofcalcutta.com/the-kernel-for-this-blog/
  • 33. SO WHAT DOES BEING GENEROUS MEAN? http://www.flickr.com/photos/strangered/
  • 34. GET STUCK IN http://slimgoodies.tumblr.com/
  • 38. “ We know that connecting people online is critical. We can get much more done more quickly this way. We no longer turn to ‘the company’, we turn to the people in these companies. We turn to the experts.” Sam Lawrence BECAUSE ONLINE, IT’S THE PEOPLE THAT MATTER http://gobigalways.com/911-and-the-social-software-movement/
  • 39. SHARE "In the past you were what you owned. Now you are what you share." Charles Leadbeater http://www.flickr.com/photos/mmewuji/
  • 40. FIND THE GOODNESS IN EVERYTHING http://www.lifelounge.com/Student-Advice-Posters-Gallery.aspx
  • 42. BECAUSE POSITIVITY SPREADS AND BE POSITIVE
  • 44. http://www.flickr.com/photos/twenty_questions/ Act on feedback, encourage discussion, be a part of it LISTEN
  • 45. "Humanity has advanced, when it has advanced, not because it has been sober, responsible, and cautious, but because it has been playful, rebellious, and immature." Tom Robbins PLAY http://www.flickr.com/photos/afferent/
  • 46. "High creativity is responding to situations without critical thought." John Cleese THINK A LOT, AND THEN BE THOUGHTLESS http://www.flickr.com/photos/ryanducie/
  • 48. EXCEED YOUR CUSTOMERS EXPECTATIONS http://www.flickr.com/photos/oybay/
  • 49. EARN TRUST FROM YOUR CUSTOMERS http://www.flickr.com/photos/vegasrob/
  • 50. EARN TRUST FROM YOUR CUSTOMERS http://www.flickr.com/photos/vegasrob/ AND DON’T ABUSE IT
  • 51. EARN TRUST FROM YOUR CUSTOMERS http://www.flickr.com/photos/vegasrob/ AND DON’T ABUSE IT … BECAUSE THEY WON’T COME BACK
  • 54. BEING GENEROROUS IS ABOUT CREATING A DIALOGUE
  • 55. BEING GENEROROUS IS ABOUT CREATING A DIALOGUE NOT A CONDUCTING A MONOLOGUE
  • 56. AND BE GENEROUS WITH YOURSELF http://thisisindexed.com/
  • 60. “ As the shift in balance of power as well as the shift for ever stronger emphasis on product and experience are gaining momentum, companies today are in the business of happiness.” Asi Sharabi http://no-mans-blog.com/2008/07/30/hippy-marketing/ HAPPINESS IS GOOD FOR BUSINESS
  • 61. AND
  • 62. THE MORE GENEROUS YOU ARE, THE MORE YOU GET BACK “ Everything I do always comes back to me” Stefan Sagmeister
  • 63. "Do not covet your ideas. Give away everything you know and more will come back to you.“ Paul Arden THE MORE GENEROUS YOU ARE, THE MORE YOU GET BACK
  • 64. IT’S NOT SO DIFFICULT… http://www.flickr.com/photos/elizabethboya/
  • 65. “ what we’re really craving is more humanity itself. I see clues of this everywhere, from the direct engagement as enabled by Twitter, to Apple’s Genius bar which gives us live, breathing and fairly smart people to help us when a human touch is needed.” David Armano … IT’S JUST ABOUT REMEMBERING WE’RE ALL HUMAN http://www.flickr.com/photos/flysi/
  • 66. “ Organizations will work tirelessly to de-personalize every communication medium they encounter. The public works tirelessly to flee to actual interactions between real people, and our organizations work even more diligently (and with more leverage) to corporatize and anonymize the interactions. The irony, of course, is that an organization with guts can go in the opposite direction and win.” Seth Godin http://www.flickr.com/photos/donsolo/
  • 67. “ The way to make money on the web is to send them away” Dave Winer SOMETIMES IT CAN SEEM COUNTER-INTUITIVE http://www.flickr.com/photos/meg/
  • 68. BUT IT’S AN IDEA THAT POWERS SUCCESS
  • 71. “ Like any company we require a profit to stay in business. But it is not the reason we are in business. The thing that has not changed from day one is the desire to make people think about the world we live in. This is, and always will be, why we are in business.” Cardigan Bay’s 2nd biggest clothing company
  • 72. “ Kiva's mission is to connect people through lending for the sake of alleviating poverty.” http://www.kiva.org/ http://www.flickr.com/photos/ramonk/
  • 73. “ Project 10 (to the 100 th ) is a call for ideas to change the world, in the hope of helping as many people as possible…we think helping people is a good thing, and empowering people to help others is an even better thing…we have committed $10 million to fund up to five ideas.” “ I think all advertisers should do this. Right now. Every single one. Take $10 million of your advertising budget and steal the idea and help change the world.” Faris Yakob http://farisyakob.typepad.com/blog/2008/09/the-more-the-merrier.html
  • 74. "If we don't get it right, we're fundamentally screwed.” Ian Yolles, Nau
  • 75. “ Since its beginning in May 2006, TOMS has given over 10,000 pairs of shoes to children in Argentina and 50,000 pairs in South Africa through the purchases of our caring customers. In 2008 TOMS plans to give 200,000 pairs of shoes to children in need around the world. For every pair of shoes you purchase, TOMS will give a pair of shoes to a child in need. One for one.”
  • 76. “ Don't worry, you can still make money. That is, as long as it's not the only thing on your mind.” The cluetrain manifesto http://www.flickr.com/photos/velo_city/
  • 77. “ There's a massive tectonic shift rocking the economic landscape…the boardroom's first and most important task is simply to try always and everywhere do less evil. In the dismal language of economics: as interaction explodes, the costs of evil are starting to outweigh the benefits.” Umair Haque
  • 78. “ Let's turn this into the important advertising trend of 2009…let's do GOOD THINGS.” Faris Yakob http://farisyakob.typepad.com/blog/2008/09/not-members-only.html
  • 80. Resources and Inspiration: Umair Haque…http://www.havasmedialab.com/ Mark Earls…http://herd.typepad.com/ Paul Isakson…http://paulisakson.typepad.com/planning/ Faris Jakob…http://farisyakob.typepad.com/ Eaon Pritchard…http://www.eaonpritchard.blogspot.com/ David Armano…http://darmano.typepad.com/logic_emotion/ Seth Godin…http://sethgodin.typepad.com/seths_blog/ Asi Sharabi…http://no-mans-blog.com/ JP Rangaswami…http://confusedofcalcutta.com/ Paul Graham…http://www.paulgraham.com/ Charles Frith…http://www.charlesfrith.com/