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body language


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importance of body language

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body language

  3. 3.  Non -Verbal Communication is the message or response not expressed or sent in words-hints , suggestions , indications. NVC is the unspoken communication that goes on in every Face-to-Face encounter with another human being. It is recognized as the route to discover what the other side wants, without them ever saying it, like a secret way into their soul. NVC stands for the innermost, instinctual form of human communication. Actions speak louder than words. 3
  4. 4.  Communication researcher Mehrabian found that only 7% of a message’s effect are carried by words ; listeners receive the other 93% through non -verbal means. Birdwhistell suggested that spoken words account for not more than 30-35% of all our social interactions. Over 65 percent of the social meaning of the messages we send to others are communicated non- verbally 4
  5. 5. A. Body Language orKinesicsB. Clothing or Artifactual CommunicationC. Voice or ParalanguageD. Space and Distance, or Proxemic factorsE. ColorF. Time, or Chronemics; andG. Touch, or Haptics 5
  6. 6. “The bodily gestures, postures, and facial expressions by which a person communicates non verbally with others” -(Soukhanov 1992)KINESICS: POSTURE GESTURE FACIAL EXPRESSIONS GAZE / EYE CONTACT 6
  7. 7.  1.Facial expression(s) 2.Eyes 3.Lips 4.Arms 5.Hands 6.Fingers 7
  8. 8.  The face is an important source of information. Since the face cannot be easily hidden, it is an important source of nonverbal information and communicates a variety of emotions. In addition, eye contact, pupil size, and the smile provide additional cues to informed observers. 8
  9. 9. Forehead Wrinkles AngerEyebrows Outer Anger edges up Upward ContemptNose 9
  10. 10. A2. EyesCentered FocusedGazing Up Thinking ShameGazing Down 10
  11. 11. A2. Eyes GuiltyGaze on the SideWondering Disinterested, Bored 11
  12. 12. A3. LipsParted Relaxed, HappyTogeth Possiblyer ConcernedWide Open Very Angry 12
  13. 13. A4. ArmsArms Crossed Angry, DisapprovingOpen Honest, Accepting 13
  14. 14.  Tightly clenched hands usually indicate that the person is experiencing undue pressure. It may be difficult to relate to this person because of his tension and disagreement. Superiority and authority are usually indicated when you are standing and joining your hands behind your back. Rubing gently behind or beside the ear with the index finger or rubbing the eye usually means the other person is uncertain about what you are saying. Leaning back with both hands supporting the head usually indicates a feeling of confidence or superiority. 14
  15. 15.  Cupping one or both hands over the mouth, especially when talking, may well indicate that the person is trying to hide something Putting your hand to your cheek or stroking your chin generally portrays thinking, interest or consideration. Fingers bent across the chin or below the mouth most often shows critical evaluation. 15
  16. 16. OPEN responsive reflectiveFORWARD BACK combative fugitive CLOSED 16
  17. 17. EXAMPLE :1 EXAMPLE:2 ENGAGED leaning  EAGER (sprint position)forward  Open Legs Open Body  Feet under Chair Open Arms  On Toes Open Hands  Leaning Forward 17
  18. 18. EXAMPLE:1 EXAMPLE:2 LISTENING with head  EVALUATING : tilted sucking glasses / pencil Lots of Eye Contact  Stroking Chin Nodding  Looking Up and Right High Blink Rate  Legs crossed in 4 pos.  Ankle on Knee 18
  19. 19. EXAMPLE:1 EXAMPLE:2 BORED staring into  REJECTION space sitting/moving back Slumped Posture  Arms Folded Doodling  Legs Crossed in 11 pos. Foot Tapping  Thigh on Knee  Head Down  Frown 19
  20. 20. EXAMPLE:1 EXAMPLE:2 LET ME SPEAK finger  AGGRESSIVE leaning tapping forwards Foot Tapping  Finger Pointing Staring  Fists Clenched 20
  21. 21.  Artifactual communication, is an integral part of the nonverbal package. It includes the use of personal adornments such as clothing, jewellery , makeup, hairstyles People are apt to make inferences about us based on the way we dress 21
  22. 22. Yellow cheers Red excites Blue comforts and and andelevates moods stimulates soothes In some In some cultures cultures black suggests white suggests mourning purity 22
  23. 23.  Proximity cues, including the treatment of space and territory influence interaction and help define the communication experience. Edward Hall says there are four different distances that we keep between ourselves and other people: intimate distance-0 to 18 inches; personal distance-18 inches to 4 feet; social distance-4 to 12 feet; and public distance-12 feet to the limit of sight. 23
  24. 24. 1. Flashing or rolling eyes 2. Quick or slow movements 3. Arms crossed, legs crossed 4. Gestures made withexasperation 5. Slouching, hunching over 6. Poor personal care 7. Doodling 8. Staring at people or avoiding eye contact 9. Excessive fidgeting with materials 24
  25. 25.  In the United States it is a symbol for good job In Germany the number one In Japan the number five In Ghana an insult In Malaysia the thumb is used to point rather than a finger 25
  26. 26. 26